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guest service supervisor: Resume Samples & Writing Guide
Employment history
Chief Guest Service Supervisor, Accor Hotels Dallas, Texas
July 2022 – Present
- Maintain records of customer interactions
- Provide training and development to guest service staff
- Handle customer escalations
Guest Service Supervisor, Best Western Hotels & Resorts Phoenix, Arizona
July 2021 – June 2022
- Respond to customer inquiries and complaints
- Monitor customer service performance and provide feedback
- Ensure compliance with company policies and procedures
Junior Guest Service Supervisor, Choice Hotels International Rockville, Maryland
February 2020 – June 2021
- Analyze customer data and provide insights
- Supervise and coordinate activities of guest service staff
- Maintain records of customer interactions
Education
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality Management, December, 2019
Skills
Leadership
Written Communication
Troubleshooting
Presentation
POS Software
Room Service
Guest Relations
Room Management
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Employment history
Senior Guest Service Supervisor, Accor Hotels Dallas, Texas
February 2020 – Present
- Monitor customer service performance and provide feedback
- Develop customer service standards and procedures
- Respond to customer inquiries and complaints
Associate Guest Service Supervisor, Marriott International Bethesda, Maryland
August 2019 – January 2020
- Develop and implement customer service initiatives
- Monitor guest service staff performance
- Monitor customer feedback and provide reports
Jr. Guest Service Supervisor, Choice Hotels International Rockville, Maryland
January 2019 – July 2019
- Ensure customer satisfaction
- Monitor customer feedback and provide reports
- Maintain records of customer interactions
Education
University of Houston, Houston, Texas
Doctor of Philosophy in Hospitality Management, November, 2018
University of Houston, Houston, Texas
Bachelor of Science in Hospitality Business Management, November, 2014
Skills
Mentoring
Visualization
Strategic Thinking
Conflict Resolution
Front Desk Operations
Cash Handling
Hotel Reception
Guest Relations
Professional Summary
A highly motivated and organized professional with extensive experience in guest service and hospitality. Possesses excellent customer service skills and the ability to lead and motivate a team to provide exceptional guest experiences.
Employment history
Lead Guest Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
June 2011 – Present
- Analyze customer data and provide insights
- Develop and manage customer service budgets
- Ensure customer satisfaction
Guest Service Supervisor, Hyatt Hotels Corporation Chicago, Illinois
June 2010 – May 2011
- Develop and implement customer service initiatives
- Coordinate with other departments to ensure customer satisfaction
- Monitor customer service performance and provide feedback
Jr. Guest Service Supervisor, Kimpton Hotels & Restaurants San Francisco, California
June 2009 – May 2010
- Monitor customer feedback and provide reports
- Provide training and development to guest service staff
- Handle customer escalations
Education
San Diego State University, San Diego, California
Bartending, April, 2009
Skills
Training
Troubleshooting
Adaptability
Collaboration
Inventory Management
Room Management
Guest Relations
Room Service
Professional Summary
Highly experienced Guest Service Supervisor with a passion for providing exceptional hospitality services. Proven track record of success in leading teams to exceed customer expectations and achieve organizational goals.
Employment history
Chief Guest Service Supervisor, Choice Hotels International Rockville, Maryland
November 2009 – Present
- Supervise and coordinate activities of guest service staff
- Ensure customer satisfaction
- Develop and manage customer service budgets
Associate Guest Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
May 2008 – October 2009
- Provide training and development to guest service staff
- Monitor guest service staff performance
- Ensure compliance with company policies and procedures
Junior Guest Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
November 2007 – April 2008
- Develop and manage customer service budgets
- Coordinate with other departments to ensure customer satisfaction
- Monitor customer feedback and provide reports
Education
Pennsylvania State University, University Park, Pennsylvania
Master of Arts in Hotel and Restaurant Management, September, 2007
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Tourism and Travel Management, September, 2003
Skills
Reporting
Teamwork
Collaboration
Flexibility
Front Desk Operations
Data Entry
Inventory Management
Room Management
Employment history
Chief Guest Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
December 2015 – Present
- Maintain records of customer interactions
- Develop and implement customer service initiatives
- Monitor customer feedback and provide reports
Guest Service Supervisor, Marriott International Bethesda, Maryland
June 2015 – November 2015
- Develop customer service standards and procedures
- Respond to customer inquiries and complaints
- Analyze customer data and provide insights
Entry Level Guest Service Supervisor, Best Western Hotels & Resorts Phoenix, Arizona
December 2013 – May 2015
- Coordinate with other departments to ensure customer satisfaction
- Develop customer service standards and procedures
- Ensure compliance with company policies and procedures
Education
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality Management, October, 2013
Skills
Decision Making
Collaboration
Mentoring
Customer Service
Guest Relations
Hotel Security
Data Entry
Hotel Reception
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guest service supervisor Job Descriptions; Explained
If you're applying for an guest service supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
guest service supervisor
- Conduct regular GSA training and monthly meeting.
- Provide associate coaching & counseling, support and guidance as require.
- Exceeding customer expectations.
- Demonstrating Leadership.
- Improving service.
- Making decisions and solving problems.
- Modeling appropriate behaviors.
2
guest service supervisor
- Processing Invoices
- Matching, batching and coding invoices
- Weekly report – forecasting hotel occupancy, reporting on hotel revenue
- Handle reservation, OTA, Agent include correspondence.
3
guest service supervisor
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicates effectively with customer, co-workers, and supervisors
- Communicate effectively with porters on guest needs, and changes to schedules.
- Handles difficult situations effectively and according to company standards and policies
- Daily allocation and keeps manager promptly and fully informed of all problems or unusual matters of significance.
- Ensure messages are distributed efficiently and accurately.
- Supervises the completion of short notice requests for room changes
4
guest service supervisor
- valuation of F&B products
- establish the prices
- invoices control
- negotiations with counterparties
5
guest service supervisor
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
- Using information available, plan and control both the preparation of future shifts and effective communication to the team.
- To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
- Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
- Know all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
- Good understanding ofthe Property management software (PMS).
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
guest service supervisor Job Skills
For an guest service supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Cash Handling
- Scheduling
- Inventory Management
- Food Safety
- POS Systems
- POS Software
- Point of Sale Systems
- Guest Relations
- Hotel Management
- Customer Service
- Front Desk Operations
- Housekeeping
- Hotel Booking
- Hotel Reservations
- Hotel Reception
- Hotel Security
- Room Management
- Room Cleaning
- Room Service
- Hotel Check-in.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your guest service supervisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Yvette Jones
642 Sycamore Avenue, Hayfork, CA 96041Professional Summary
Highly experienced Guest Service Supervisor with a passion for providing excellent customer service in the hospitality industry. Proven track record of leading and motivating teams to deliver exceptional service and exceed customer expectations.
Employment history
Lead Guest Service Supervisor, Marriott International Bethesda, Maryland
October 2010 – Present
- Monitor customer service performance and provide feedback
- Develop customer service standards and procedures
- Respond to customer inquiries and complaints
Guest Service Supervisor, Best Western Hotels & Resorts Phoenix, Arizona
March 2010 – September 2010
- Ensure customer satisfaction
- Develop and manage customer service budgets
- Ensure compliance with company policies and procedures
Entry Level Guest Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
October 2008 – February 2010
Education
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Hospitality Business Management, August, 2008
Skills
Teamwork
Communication
Troubleshooting
Adaptability
Housekeeping
Guest Relations
Inventory Management
Point of Sale Systems
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your guest service supervisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Guest Service Supervisor, Choice Hotels International Rockville, Maryland
June 2016 – May 2022
- Maintains records of customer interactions
- Responds to customers inquiries and complaints
- Develops customer service standards and procedurals
Guest Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
December 2014 – May 2016
- Provide trainning and developement to guest service staff
- Analyze customer data and provide insigths
- Develope customer service standars and proceduers
Junior Guest Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
June 2014 – November 2014
- Moniter customer service performence and provide feeback
- Provide trainning and developement to guest service staff
- Handel customer escalations.
Education
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Culinary Arts, April, 2014
Skills
Collaboration
Documentation
Conflict Resolution
Data Analysis
Point of Sale Systems
POS Systems
Inventory Management
Hotel Reservations
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
guest service supervisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an guest service supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Guest Service Supervisor
Marriott International
Bethesda, Maryland
Marriott International
Bethesda, Maryland
To the respected Marriott International Hiring Team
I am excited to apply for the Chief Guest Service Supervisor role at Marriott International. As a highly skilled Guest Service Supervisor, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
Throughout my life, I have been passionate about Hospitality Technology and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Leadership and Written Communication, which I am excited to apply to the role at Marriott International. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Sincerely,
Leonard Scott
933-447-1102
[email protected]
Leonard Scott
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.