5 Amazing concierge Resume Examples (Updated 2023) + Skills & Job Descriptions

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concierge: Resume Samples & Writing Guide

Employment history

Chief Concierge, Choice Hotels International Rockville, Maryland

January 2016 – Present

Respond to guest inquiries in a timely manner
Monitor guest satisfaction levels
Ensure compliance with all applicable laws and regulations

Associate Concierge, Hilton Hotels & Resorts McLean, Virginia

July 2014 – December 2015

Manage guest check-in and check-out processes
Monitor guest satisfaction levels
Assist guests with inquiries and requests

Entry Level Concierge, Wyndham Hotels & Resorts Parsippany, New Jersey

July 2013 – June 2014

Monitor guest satisfaction levels
Assist guests with inquiries and requests
Monitor and replenish supplies as needed

Education

University of Nevada, Las Vegas, Nevada

Food Service Management, May, 2013

Skills

Financial Management

Organization

Customer Service

Negotiation

Attention to Detail

Self-Motivation

Planning

Critical Thinking

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Professional Summary

A highly organized and reliable professional with extensive experience in providing exceptional hospitality services as a Concierge. Skilled in anticipating guest needs and delivering exemplary customer service to ensure a memorable experience.

Employment history

Lead Concierge, Kimpton Hotels & Restaurants San Francisco, California

October 2012 – Present

Ensure accuracy of reservations
Make restaurant, transportation, and other reservations
Respond to guest inquiries in a timely manner

Concierge, Hyatt Hotels Corporation Chicago, Illinois

April 2011 – September 2012

Respond to guest complaints in a timely and professional manner
Ensure accuracy of reservations
Follow up with guests after their stay

Jr. Concierge, Choice Hotels International Rockville, Maryland

November 2009 – March 2011

Manage guest check-in and check-out processes
Assist guests with inquiries and requests
Respond to guest inquiries in a timely manner

Education

University of San Francisco, San Francisco, California

Doctor of Philosophy in Hospitality Management, September, 2009

University of San Francisco, San Francisco, California

Bachelor of Science in Hospitality and Tourism Management, September, 2005

Skills

Emotional Intelligence

Organization

Leadership

Teamwork

Coaching

Networking

Adaptability

Problem Solving

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Professional Summary

Dynamic hospitality professional with extensive experience in concierge services. Proven track record of delivering excellent customer service, anticipating customer needs, and providing memorable guest experiences.

Employment history

Lead Concierge, Red Lion Hotels Corporation Spokane, Washington

December 2009 – Present

Maintain an up-to-date knowledge of local attractions, events, and services
Provide excellent customer service
Assist guests with inquiries and requests

Concierge, Hilton Hotels & Resorts McLean, Virginia

June 2008 – November 2009

Respond to guest complaints in a timely and professional manner
Respond to guest inquiries in a timely manner
Maintain a professional and courteous demeanor

Junior Concierge, Wyndham Hotels & Resorts Parsippany, New Jersey

December 2007 – May 2008

Monitor guest satisfaction levels
Respond to guest inquiries in a timely manner
Follow up with guests after their stay

Education

Pennsylvania State University, University Park, Pennsylvania

Bartending, October, 2007

Skills

Financial Management

Quality Assurance

Collaboration

Stress Management

Attention to Detail

Stress Management

Networking

Adaptability

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Employment history

Senior Concierge, Kimpton Hotels & Restaurants San Francisco, California

December 2017 – Present

Ensure accuracy of reservations
Monitor and replenish supplies as needed
Manage guest check-in and check-out processes

Associate Concierge, Red Lion Hotels Corporation Spokane, Washington

July 2016 – November 2017

Respond to guest inquiries in a timely manner
Manage guest check-in and check-out processes
Ensure accuracy of reservations

Junior Concierge, Wyndham Hotels & Resorts Parsippany, New Jersey

July 2015 – June 2016

Respond to guest inquiries in a timely manner
Maintain an up-to-date knowledge of local attractions, events, and services
Maintain a professional and courteous demeanor

Education

Johnson & Wales University, Providence, Rhode Island

Room Service Management, May, 2015

Skills

Visualization

Business Acumen

Leadership

Attention to Detail

Planning

Stress Management

Time Management

Teamwork

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Employment history

Chief Concierge, Hilton Hotels & Resorts McLean, Virginia

September 2015 – Present

Monitor and replenish supplies as needed
Ensure accuracy of reservations
Provide excellent customer service

Associate Concierge, Accor Hotels Dallas, Texas

September 2014 – August 2015

Maintain an up-to-date knowledge of local attractions, events, and services
Monitor guest satisfaction levels
Monitor and replenish supplies as needed

Entry Level Concierge, Best Western Hotels & Resorts Phoenix, Arizona

April 2013 – August 2014

Proactively anticipate guest needs
Monitor and replenish supplies as needed
Maintain an up-to-date knowledge of local attractions, events, and services

Education

University of South Carolina, Columbia, South Carolina

Master of Science in Tourism and Travel Management, February, 2013

University of South Carolina, Columbia, South Carolina

Bachelor of Science in Tourism and Hospitality Management, February, 2009

Skills

Problem Solving

Visualization

Process Improvement

Data Analysis

Self-Motivation

Research

Organization

Mentoring

Use This concierge Resume Template

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concierge Job Descriptions; Explained

If you're applying for an concierge position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

concierge

Stood and greeted residents and guests according to company standards.
Monitored surveillance cameras.
Enforced safety procedures.
Facilitated contractor check-ins and check-outs.
Promptly answer resident requests, phone calls, questions, or concerns.
Facilitated realtor and potential buyer visits.
Complied with quality assurance expectations and standards.

concierge

Establish and maintain relationships with individual or business guest or provide assistance with problems these guest may encounter.
Network with guest to find and attract new business.
Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments.
Listen to guest requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Update information.
Keep records of guest interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve guest problems.

concierge/valet parking

Focus on sales and additional services or products.
Take all types of reservation reservations.
Walked the premises to ensure that the highest standards are being maintained.
Contact guest to respond to inquiries or to notify guest of any adjustments.

concierge

Providing the transportation
Air and train tickets
Guide allocation
Guest relationship
Manging the fleet and drivers

concierge

Cancel reservation based on customer requests .
Operate telephone switchboard to answer, screen, or forward calls, providing information or scheduling reservations.
Hear and resolve complaints from customers .
Excellent ability to anticipate and respond to individual guest needs and preferences.

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concierge Job Skills

For an concierge position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Networking

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your concierge Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Concierge, Red Lion Hotels Corporation Spokane, Washington

March 2014 – May 2022

Follow up with guests after their stay
Make restaurant, transportation, and other reservations
Assist guests with inquiries and requests

Concierge, Kimpton Hotels & Restaurants San Francisco, California

October 2012 – February 2014

Monitor guest satisfaction levels
Make restaurant, transportation, and other reservations
Maintain an up-to-date knowledge of local attractions, events, and services

Jr. Concierge, Choice Hotels International Rockville, Maryland

April 2011 – September 2012

Maintain an up-to-date knowledge of local attractions, events, and services
Manage guest check-in and check-out processes
Maintain a professional and courteous demeanor

Education

University of Houston, Houston, Texas

Doctor of Philosophy in Tourism and Hospitality Management, February, 2011

University of Houston, Houston, Texas

Bachelor of Science in Event Planning, February, 2007

Skills

Organization

Project Management

Collaboration

Leadership

Planning

Research

Teamwork

Public Speaking

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your concierge Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Concierge, Choice Hotels International Rockville, Maryland

December 2020 – Present

Maintan an up-to-date knowledge of local attractions, events, and services
Assit guests with inquiries and requests
Moniter guest satisfaction levels.

Associate Concierge, Best Western Hotels & Resorts Phoenix, Arizona

December 2019 – November 2020

Folow-up with guests after their stay
Manage guest checkin and checkout processes
Ensure accuracey of reservations

Jr. Concierge, Hilton Hotels & Resorts McLean, Virginia

May 2019 – November 2019

""I went to the store and bought some apples.
I went too the store an bought some apples.

Education

Texas Tech University, Lubbock, Texas

Doctor of Philosophy in Tourism and Travel Management, April, 2019

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality and Tourism Management, April, 2015

Skills

Project Management

Critical Thinking

Research

Written Communication

Creativity

Adaptability

Collaboration

Teamwork

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

concierge Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an concierge position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Concierge
Best Western Hotels & Resorts
Phoenix, Arizona

Greetings Best Western Hotels & Resorts Recruitment Team

I am excited to apply for the Chief Concierge role at Best Western Hotels & Resorts. As a highly skilled Concierge, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Financial Management and Organization that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Hospitality to the role and contribute to your organization's success.

Thank you for considering my application for the Chief Concierge position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Bests,
Nathan Foster
616-127-3167
[email protected]

Nathan Foster

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