boy

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
START YOUR RESUME NOW

it support technician: Resume Samples & Writing Guide

Harry Gray 291 Park Avenue, Cheshire, OR 97448
harrygray@yandex.com
619-393-5578

Professional Summary

 Experienced IT Support Technician with a proven track record of providing technical support and troubleshooting for a wide range of hardware and software systems. Skilled in diagnosing and resolving complex technical issues quickly and efficiently. 

Employment history

Lead It Support Technician, Dell Technologies Round Rock, Texas
September 2012 – Present
  • Assist with IT projects
  • Manage user access and security
  • Respond to help desk requests in a timely manner
Associate It Support Technician, Google Mountain View, California
April 2011 – August 2012
  • Assist with IT projects
  • Respond to help desk requests in a timely manner
  • Perform regular system backups
Entry Level It Support Technician, Intel Santa Clara, California
September 2010 – March 2011
  • Provide technical support to clients
  • Troubleshoot hardware and software issues
  • Provide training and guidance to end-users

Education

University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Software Engineering, August, 2010

Skills

Supervisory
Written Communication
Negotiation
Social Media
Data Backup
Computer Hardware
DNS
System Administration

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume
Andrew Roberts 460 Oakwood Avenue, Amsterdam, MT 59741
andrew-roberts@outlook.com
945-348-4313

Employment history

Chief It Support Technician, Oracle Redwood City, California
March 2018 – Present
  • Monitor system performance and troubleshoot issues
  • Manage hardware and software inventory
  • Maintain network security
Associate It Support Technician, Oracle Redwood City, California
March 2017 – February 2018
  • Assist in the implementation of new technologies
  • Maintain network security
  • Set up user accounts and profiles
Jr. It Support Technician, Dell Technologies Round Rock, Texas
August 2016 – February 2017
  • Assist with IT projects
  • Set up user accounts and profiles
  • Respond to help desk requests in a timely manner

Education

University of California, Berkeley, California
Master of Science in Network Engineering, July, 2016
University of California, Berkeley, California
Bachelor of Science in Network Engineering, July, 2012

Skills

Listening
Troubleshooting
Emotional Intelligence
Presentation
VoIP
Cloud Computing
Network Security
TCP/IP
Build My Resume
Quintin Long 926 Pine Valley Road, Bonsall, CA 92084
quintinlong@outlook.com
725-131-6534

Employment history

Senior It Support Technician, Amazon Seattle, Washington
February 2023 – Present
  • Install and configure computer systems
  • Respond to help desk requests in a timely manner
  • Assist with IT projects
Associate It Support Technician, HP Palo Alto, California
February 2022 – January 2023
  • Perform regular system backups
  • Respond to help desk requests in a timely manner
  • Manage hardware and software inventory
Jr. It Support Technician, Oracle Redwood City, California
February 2021 – January 2022
  • Provide technical support to clients
  • Set up user accounts and profiles
  • Manage hardware and software inventory

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Master of Science in Cyber Security, December, 2020
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Information Systems, December, 2016

Skills

Research
Adaptability
Negotiation
Analytical
Software Installation
Scripting
System Administration
Networking
Build My Resume
Ed Allen 3 Greenwood Avenue, Tyndall AFB, FL 32403
edallen70@yahoo.com
874-232-9447

Employment history

Senior It Support Technician, IBM San Francisco, California
June 2018 – Present
  • Manage user access and security
  • Respond to help desk requests in a timely manner
  • Install and configure computer systems
Associate It Support Technician, Amazon Seattle, Washington
December 2016 – May 2018
  • Respond to help desk requests in a timely manner
  • Install and configure computer systems
  • Resolve connectivity issues
Junior It Support Technician, IBM San Francisco, California
December 2015 – November 2016
  • Resolve connectivity issues
  • Maintain network security
  • Provide training and guidance to end-users

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Cyber Security, November, 2015

Skills

Coaching
Documentation
Planning
Process Improvement
Networking
DNS
Technical Support
Information Security
Build My Resume
Sam Hawkins 462 Applewood Drive, Mapleton, KS 66754
hawkins.sam@aol.com
630-727-1532

Professional Summary

 Highly experienced IT Support Technician with a track record of providing effective technical support and troubleshooting for a wide range of hardware, software, and network systems. Proven ability to identify and resolve technical issues quickly and efficiently. 

Employment history

Lead It Support Technician, Oracle Redwood City, California
September 2011 – Present
  • Develop and maintain IT documentation
  • Respond to help desk requests in a timely manner
  • Set up user accounts and profiles
Associate It Support Technician, IBM San Francisco, California
September 2010 – August 2011
  • Troubleshoot hardware and software issues
  • Perform regular system backups
  • Install and configure computer systems
Entry Level It Support Technician, Dell Technologies Round Rock, Texas
February 2010 – August 2010
  • Install and configure computer systems
  • Assist in the implementation of new technologies
  • Maintain network security

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
Master of Science in Computer Science, January, 2010
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Network Security, January, 2006

Skills

Computer Literacy
Professionalism
Adaptability
Listening
Windows Server
Networking
Technical Support
Cloud Computing
Use This it support technician Resume Template

Not in love with this template? Browse our full library of resume templates

it support technician
Build My Resume
Build My Resume

it support technician Job Descriptions; Explained

If you're applying for an it support technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

it support technician

  • Setting up the IT infrastructure of company site in Tunisia.
  • Active Directory Management.
  • Creation of user and group accounts, control of rights and permissions.
  • Configure TCP / IP network management, as well as DHCP and DNS clients and servers.
  • Level 1.2 user support: remote control for incident resolution.
  • Management of backups on internal applications and servers.
  • Installation and configuration of  IT equipment.
7

it support technician

  • Oversee the daily performance of computer systems using Nagios software
  • Enter commands and observe system functioning to verify correct operations and detect errors in power shell.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems via remote access or in person.
  • Providing support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages.
8

it support technician

  • Install, configure and upgrade operating systems (XP, Vista and Windows 7) and software. 
  • Backup, restore data using Symantec Ghost Suite. 
  • Install, assemble, configure and deploy computers and peripherals such as printers, scanners, mobile devices and related hardware. 
  • Troubleshoot problems with computer systems, including hardware and software, e-mail, network and peripheral equipment problems. 
  • Provide support for all versions of Microsoft Office and Operating systems. 
  • Provide support for Mac OS and some Linux desktop operating systems. 
  • Create and manage users, groups and computer accounts in an Active Directory environment. 
9

it support technician

  • Troubleshoot end-user computer issues remotely across the country using remote tools
  • Perform location integrations, where our team installed servers, switches, routers, user terminals, diagnostic tools.
  • I was the single IT support technician for our corporate office in Chicago, responsible for maintaining and troubleshooting network issues/outages as well as local teammate PC issues.
  • Create and manage FTP accounts and data through MOVEit DMZ and Globalscape’s Secure files servers. 
10

it support technician

  • Answer calls from faculty, staff, and students regarding computer software, hardware, and account issues. 
  • Resolved common computer problems while providing exemplary customer service.
  • Checked out technology devices to users and provided one-on-one assistance within the main computer lab. Setup, configured, and delivered electronic equipment. 
  • Installed and configured software programs. 
  • Installed operating system images and desktop software. 
  • Maintained installation and repair appointment schedule while working side-by-side with full-time technicians. 
1 2 3 4 … 6

it support technician Job Skills

For an it support technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Network Administration
  • System Administration
  • Troubleshooting
  • Technical Support
  • Data Backup
  • Active Directory
  • Windows Server
  • Information Security
  • Linux
  • Network Security
  • Computer Hardware
  • Software Installation
  • Virtualization
  • Cloud Computing
  • TCP/IP
  • DHCP
  • DNS
  • VoIP
  • Networking
  • Firewalls
  • Scripting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your it support technician Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Yvette Ingram 388 Woodland Drive, East Orosi, CA 93647

Professional Summary

 Highly motivated IT Support Technician with extensive experience in providing technical support to customers and users. Proven track record of troubleshooting and resolving IT issues quickly and efficiently. 

Employment history

Chief It Support Technician, Accenture New York, New York
April 2012 – Present
  • Manage hardware and software inventory
  • Troubleshoot hardware and software issues
  • Maintain network security
Associate It Support Technician, Google Mountain View, California
April 2011 – March 2012
  • Assist in the implementation of new technologies
  • Develop and maintain IT documentation
  • Respond to help desk requests in a timely manner
Jr. It Support Technician, Accenture New York, New York
September 2010 – March 2011

    Education

    Georgia Institute of Technology, Atlanta, Georgia
    Certified Information Security Manager (CISM), July, 2010

    Skills

    Computer Literacy
    Interpersonal
    Public Speaking
    Attention to Detail
    Virtualization
    Network Security
    Active Directory
    Computer Hardware

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your it support technician Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Zoe Anderson 737 Springwood Drive, Lake Barcroft, VA 22044
    anderson_zoe@zoho.com
    988-739-6569

    Employment history

    Lead It Support Technician, Dell Technologies Round Rock, Texas
    March 2021 – May 2022
    • Reslove connctivity issuse
    • Assit in the implementaion of new technologys
    • Devlop and maintian IT documentaion
    It Support Technician, Amazon Seattle, Washington
    March 2020 – February 2021
    • Manage hardwre an software inventory
    • Provied trainig and guidanc to end-users
    • Perform reguler system backups
    Entry Level It Support Technician, IBM San Francisco, California
    March 2019 – February 2020
    • Troubleshoot hardwares and softwares issues
    • Provide technicall support to clients
    • Manage users accesss and securitys

    Education

    University of California, Berkeley, California
    Master of Science in Network Security, January, 2019
    University of California, Berkeley, California
    Bachelor of Science in Information Technology, January, 2015

    Skills

    Risk Management
    Creativity
    Decision Making
    Quality Assurance
    Windows Server
    DNS
    Scripting
    Troubleshooting

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    it support technician Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an it support technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Harry
    Gray     harrygray@yandex.com
    619-393-5578
    291 Park Avenue, Cheshire, OR
    97448

    Lead It Support Technician
    Oracle
    Redwood City, California

    To the Recruitment Team at Oracle


    I am a highly motivated and experienced It Support Technician with 13 years of experience in Information Technology (IT). I am excited to apply for the Lead It Support Technician position at Oracle, where I am confident that I can contribute to your organization's success.


    Throughout my life, I have pursued my passion for Project Management and have gained experience in this field as a result. This experience has given me valuable skills such as Supervisory and Written Communication, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a It Support Technician and help your organization achieve its well determined goals.


    Thank you for considering my application for the Lead It Support Technician role. I am looking forward to a future where we work together to drive this organization's success.


    Bests,
    Harry Gray
    619-393-5578
    harrygray@yandex.com

    Harry Gray






    CUSTOMIZE THIS COVER LETTER

    Showcase your most significant accomplishments and qualifications with this cover letter.
    Personalize this cover letter in just few minutes with our user-friendly tool!

    Related Resumes & Cover Letters

    Looking to explore other career options within the Information Technology (IT) field?

    Check out our other resume of resume examples.

    FIND EVERYTHING YOU NEED HERE.

    IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

    last guy

    Build your Resume in 15 minutes

    Give yourself the best chance of standing out from the competition!

    Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
    CREATE MY RESUME NOW