boy

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
START YOUR RESUME NOW

customer support representative: Resume Samples & Writing Guide

Roy Green 152 Cherry St., Long Lake, MN 55356
greenroy@outlook.com
997-826-5642

Employment history

Entry Level Customer Support Representative, General Electric Boston, Massachusetts
May 2022 – February 2023
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints in a timely manner
  • Follow up with customers to ensure their satisfaction

Education

University of Illinois, Urbana, Illinois
Master of Science in Accounting, March, 2022
University of Illinois, Urbana, Illinois
Bachelor of Arts in Office Administration, March, 2018

Skills

Problem Solving
Research
Listening
Collaboration
Supervisory
Financial Management
Data Analysis
Business Acumen

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume
Kevin Hall 225 Park Avenue, Loveland, OK 73553
hall_kevin@protonmail.com
896-951-5359

Employment history

Chief Customer Support Representative, General Electric Boston, Massachusetts
July 2019 – Present
  • Monitor customer feedback and identify areas of improvement
  • Provide product information and answer customer questions
  • Develop customer service procedures and policies
Associate Customer Support Representative, Amazon Seattle, Washington
July 2018 – June 2019
  • Develop customer relationships and build loyalty
  • Monitor customer feedback and identify areas of improvement
  • Monitor customer service metrics and performance
Junior Customer Support Representative, JPMorgan Chase New York, New York
January 2018 – June 2018
  • Follow up with customers to ensure their satisfaction
  • Provide product information and answer customer questions
  • Respond to customer inquiries via phone, email, or chat

Education

University of Maryland, College Park, Maryland
Doctor of Human Resources Management, November, 2017
University of Maryland, College Park, Maryland
Bachelor of Arts in Medical Office Administration, November, 2013

Skills

Problem Solving
Project Management
Technical
Critical Thinking
Supervisory
Process Improvement
Data Analysis
Customer Service
Build My Resume
Mike Ingram 819 Creek Drive, Deersville, OH 44693
mikeingram@protonmail.com
775-080-3117

Employment history

Senior Customer Support Representative, Bank of America Charlotte, North Carolina
October 2017 – Present
  • Respond to customer inquiries via phone, email, or chat
  • Maintain customer records and account information
  • Monitor customer service metrics and performance
Customer Support Representative, Google Mountain View, California
May 2016 – September 2017
  • Maintain a positive attitude and professional demeanor
  • Develop customer relationships and build loyalty
  • Respond to customer inquiries via phone, email, or chat
Jr. Customer Support Representative, Amazon Seattle, Washington
November 2014 – April 2016
  • Process customer returns and refunds
  • Maintain a positive attitude and professional demeanor
  • Train new customer service representatives

Education

University of California, Berkeley, California
Bachelor of Science in Accounting, October, 2014

Skills

Professionalism
Business Acumen
Quality Assurance
Listening
Troubleshooting
Business Acumen
Data Analysis
Accounting
Build My Resume
Simon White 833 Greenwood Avenue, Ree Heights, SD 57371
whitesimon@inbox.com
772-583-4087

Professional Summary

 Experienced customer support representative with strong interpersonal skills and a commitment to providing top-notch customer service. Proven ability to handle customer inquiries promptly and efficiently while maintaining a positive attitude. 

Employment history

Lead Customer Support Representative, CVS Health Woonsocket, Rhode Island
March 2014 – Present
  • Process customer returns and refunds
  • Monitor customer feedback and identify areas of improvement
  • Prepare reports on customer service activities
Customer Support Representative, Walmart Bentonville, Arkansas
September 2012 – February 2014
  • Follow up with customers to ensure their satisfaction
  • Prepare reports on customer service activities
  • Resolve customer complaints in a timely manner
Jr. Customer Support Representative, Amazon Seattle, Washington
September 2011 – August 2012
  • Provide product information and answer customer questions
  • Maintain customer records and account information
  • Process customer orders and handle payment transactions

Education

Cornell University, Ithaca, New York
Bachelor of Science in Business Administration, July, 2011

Skills

Coaching
Accounting
Public Speaking
Research
Visualization
Presentation
Business Acumen
Financial Management
Build My Resume
Simon Davis 894 Valley Drive, Cape Coral, FL 33993
davissimon@inbox.com
791-612-6180

Employment history

Lead Customer Support Representative, CVS Health Woonsocket, Rhode Island
September 2019 – Present
  • Process customer orders and handle payment transactions
  • Prepare reports on customer service activities
  • Develop customer relationships and build loyalty
Customer Support Representative, General Electric Boston, Massachusetts
September 2018 – August 2019
  • Follow up with customers to ensure their satisfaction
  • Develop customer service procedures and policies
  • Process customer orders and handle payment transactions
Junior Customer Support Representative, JPMorgan Chase New York, New York
March 2017 – August 2018
  • Train new customer service representatives
  • Provide product information and answer customer questions
  • Develop customer relationships and build loyalty

Education

University of California, Berkeley, California
Human Resources, February, 2017

Skills

Leadership
Social Media
Customer Service
Quality Assurance
Troubleshooting
Presentation
Customer Service
Reporting
Use This customer support representative Resume Template

Not in love with this template? Browse our full library of resume templates

customer support representative
Build My Resume
Build My Resume

customer support representative Job Descriptions; Explained

If you're applying for an customer support representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer support representative

  • Open and maintain customer accounts by recording account information 
  • Maintain financial accounts by processing customer adjustments 
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information 
  • Generate sales leads 
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools 
2

customer support representative

  • Provide technical assistance through tickets/emails and chats in a timely and accurate manner;
  • Provide information about products and services; 
  • Process and resolve clients’ technical issues;
  • Social Media Responsible (Twitter, Facebook).
3

customer support representative

  • Answering calls to client to address their needs, complaints, or other issues with product or services.
  • Responding efficiency and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers,confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, database, script, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales and recommendation for products or services that may better suit clients needs.
4

customer support junior representative

  • Assisting customers via chat, email and phone
  • Processing data
  • Keeping contact with other departments
  • Demonstrating empathy and resolving problems on the spot 
5

customer support representative

  • Able to work independently and efficiently to meet deadlines. 
  • Able to promptly answer sales and Mobile phone related email and phone calls. 
  • Self motivated, detail-oriented and organized. 
  • Creative thinking abilities. 
  • Proficient with multiple software applications. 
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
1 2 3 … 9

customer support representative Job Skills

For an customer support representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Troubleshooting
  • Quality Assurance
  • Technical
  • Data Analysis
  • Project Management
  • Database Management
  • Business Acumen
  • Process Improvement
  • Visualization
  • Reporting
  • Financial Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Risk Management
  • Supervisory
  • Innovation
  • Accounting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer support representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Tom Miller 544 Fairview Drive, Pageton, WV 24871

Employment history

Senior Customer Support Representative, Walmart Bentonville, Arkansas
September 2019 – May 2022
  • Provide product information and answer customer questions
  • Maintain customer records and account information
  • Monitor customer service metrics and performance
Associate Customer Support Representative, CVS Health Woonsocket, Rhode Island
February 2019 – August 2019
  • Process customer orders and handle payment transactions
  • Troubleshoot customer issues and provide solutions
  • Respond to customer inquiries via phone, email, or chat
Jr. Customer Support Representative, Microsoft Redmond, Washington
February 2018 – January 2019
  • Maintain customer records and account information
  • Develop customer service procedures and policies
  • Provide product information and answer customer questions

Education

Cornell University, Ithaca, New York
Master of Arts in Medical Office Administration, December, 2017
Cornell University, Ithaca, New York
Bachelor of Science in Medical Office Administration, December, 2013

Skills

Innovation
Written Communication
Attention to Detail
Project Management
Social Media
Computer Literacy
Troubleshooting
Visualization

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer support representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Harry Hawkins 719 Sunset St., Palmetto, FL 34221
harryhawkins75@hotmail.com
799-061-6105

Employment history

Lead Customer Support Representative, General Electric Boston, Massachusetts
October 2015 – Present
  • Folow up with customers to ensure their satisfaction
  • Troubleshoot customer issues and provide solutuions
  • Develop customer relationsips and build loyality
Customer Support Representative, Walmart Bentonville, Arkansas
April 2015 – September 2015
  • Trouble shoot customer issues and provide solutionss
  • Processs customer orders and handle payment transactionss
  • Followup with customers to ensure their satisfactions.
Junior Customer Support Representative, General Electric Boston, Massachusetts
April 2014 – March 2015
  • "I went to the store to buy some food
  • I went to the store to buy some foods.

Education

University of Maryland, College Park, Maryland
MD in Accounting, February, 2014
University of Maryland, College Park, Maryland
Bachelor of Arts in Human Resources Management, February, 2010

Skills

Negotiation
Computer Literacy
Teamwork
Presentation
Social Media
Reporting
Quality Assurance
Data Analysis

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

customer support representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer support representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Roy
Green greenroy@outlook.com
997-826-5642
152 Cherry St., Long Lake, MN
55356

Associate Customer Support Representative
CVS Health
Woonsocket, Rhode Island

To Whom It May Concern


I am writing to express my interest in the Associate Customer Support Representative position at CVS Health. As a Customer Support Representative with 1 years of experience in Administrative & Clerical myself, I believe I have the necessary skills and expertise to excel in this role.


As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.


I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


Thank you for your time,
Roy Green
997-826-5642
greenroy@outlook.com

Roy Green






CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Looking to explore other career options within the Administrative & Clerical field?

Check out our other resume of resume examples.

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

last guy

Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
CREATE MY RESUME NOW