5 Amazing workforce management analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

workforce management analyst

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workforce management analyst: Resume Samples & Writing Guide

Employment history

Lead Workforce Management Analyst, TriNet San Leandro, California

March 2023 – Present

Monitor and evaluate staffing levels to ensure compliance with labor regulations
Analyze and report on employee turnover and retention
Collaborate with HR team to ensure compliance with labor regulations

Workforce Management Analyst, Workday Pleasanton, California

September 2022 – March 2023

Manage and evaluate employee attendance and scheduling
Develop and implement strategies for optimizing workforce utilization
Manage and monitor employee time and attendance systems

Junior Workforce Management Analyst, Benefitfocus Charleston, South Carolina

April 2021 – August 2022

Develop and implement employee engagement initiatives
Create and present reports to management on labor trends and performance
Analyze and report on employee turnover and retention

Education

University of North Carolina at Chapel Hill, Chapel Hill, North Carolina

Human Resources Payroll Administration Certificate, February, 2021

Skills

Database Management

Technical

Written Communication

Leadership

Software Development

Cloud Computing

Business Intelligence

Program Management

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Employment history

Senior Workforce Management Analyst, Paychex Rochester, New York

December 2020 – Present

Monitor and evaluate staffing levels to ensure compliance with labor regulations
Develop and maintain workforce management policies and procedures
Analyze and report on employee turnover and retention

Workforce Management Analyst, Insperity Kingwood, Texas

July 2019 – November 2020

Develop and maintain workforce management policies and procedures
Develop and implement employee engagement initiatives
Monitor and evaluate staffing levels to ensure compliance with labor regulations

Entry Level Workforce Management Analyst, ADP Roseland, New Jersey

July 2018 – June 2019

Collaborate with HR team to ensure compliance with labor regulations
Analyze and report on labor costs and trends
Develop and maintain workforce planning models

Education

Cornell University, Ithaca, New York

Bachelor of Science in Human Resources Management, May, 2018

Skills

Database Management

Process Improvement

Project Management

Adaptability

Systems Analysis

Machine Learning.

System Administration

Data Analysis

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Employment history

Senior Workforce Management Analyst, Ultimate Software Weston, Florida

July 2016 – Present

Develop and maintain workforce planning models
Manage and evaluate employee attendance and scheduling
Collaborate with HR team to ensure compliance with labor regulations

Workforce Management Analyst, Workday Pleasanton, California

January 2015 – June 2016

Develop and implement employee engagement initiatives
Analyze labor data to identify trends and opportunities for improvement
Develop and implement strategies for optimizing workforce utilization

Junior Workforce Management Analyst, Paylocity Schaumburg, Illinois

January 2014 – January 2015

Manage and evaluate employee attendance and scheduling
Develop and maintain workforce management policies and procedures
Develop and maintain workforce planning models

Education

Harvard University, Cambridge, Massachusetts

Master of Science in Human Resources Leadership, December, 2013

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Human Resources Management, December, 2009

Skills

Stress Management

Innovation

Training

Quality Assurance

Risk Management

Troubleshooting

Business Analysis

Process Improvement

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Professional Summary

Highly experienced Workforce Management Analyst with expertise in human resources, staffing and recruitment. Proven track record of streamlining operations, increasing efficiency and developing effective strategies to improve the bottom line.

Employment history

Senior Workforce Management Analyst, Oracle Redwood City, California

February 2012 – Present

Create and present reports to management on labor trends and performance
Monitor employee performance and provide feedback
Coordinate with other departments to ensure workforce management goals are met

Workforce Management Analyst, Workday Pleasanton, California

February 2011 – January 2012

Collaborate with HR team to ensure compliance with labor regulations
Manage and evaluate employee attendance and scheduling
Create and present reports to management on labor trends and performance

Jr. Workforce Management Analyst, Workday Pleasanton, California

August 2010 – January 2011

Monitor employee performance and provide feedback
Monitor and evaluate staffing levels to ensure compliance with labor regulations
Develop and maintain workforce management policies and procedures

Education

University of Illinois at Urbana, Urbana, Illinois

Master of Arts in Human Resources Leadership, June, 2010

University of Illinois at Urbana, Urbana, Illinois

Bachelor of Arts in Human Resources Management, June, 2006

Skills

Innovation

Leadership

Presentation

Technical

Project Management

Technical Writing

Machine Learning.

System Administration

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Professional Summary

Highly motivated Workforce Management Analyst with extensive experience in Human Resources. Skilled in developing and implementing strategies to optimize workforce performance and efficiency.

Employment history

Senior Workforce Management Analyst, Benefitfocus Charleston, South Carolina

October 2012 – Present

Coordinate with other departments to ensure workforce management goals are met
Develop and implement employee engagement initiatives
Collaborate with HR team to ensure compliance with labor regulations

Associate Workforce Management Analyst, TriNet San Leandro, California

May 2011 – October 2012

Manage and monitor employee time and attendance systems
Develop and implement strategies for optimizing workforce utilization
Develop and implement employee engagement initiatives

Entry Level Workforce Management Analyst, Oracle Redwood City, California

May 2010 – April 2011

Analyze and report on employee turnover and retention
Manage and monitor employee time and attendance systems
Develop and implement employee engagement initiatives

Education

University of Texas at Austin, Austin, Texas

Doctor of Philosophy in Human Resources Administration, March, 2010

University of Texas at Austin, Austin, Texas

Bachelor of Arts in Human Resources Consulting, March, 2006

Skills

Process Improvement

Presentation

Written Communication

Professionalism

Technical Support

Program Management

Technical Writing

Quality Assurance

Use This workforce management analyst Resume Template

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workforce management analyst Job Descriptions; Explained

If you're applying for an workforce management analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

workforce management analyst

•Improved the call center compliance to 100%
Set action plans to help the center meet ASA/AHT goal
Conduct daily huddles with leadership to advice center plan for the day.
Achieved goal for lost Shrinkage of 2.5%

workforce management analyst

Responsible for planning, creating, communicating forecasts and ensuring service level targets are met.
Reconciles attendance daily w ith employee timesheets against schedule and time in/time out reporting.
Manages changes to scheduling to ensure adequate daily resource coverage.
Communicate w ith management and operations team to ensure compliance w ith company standards.
Maintain running report of attendance incidents.
Ensures hours are accurately accumulated and categorized in a format compatible w ith company and department payroll procedures.
Monitor attendance and schedule adherence.

workforce management analyst

Operate real-time with attention to volume and Service Level.
Balance Service Levels across National sites, Vendors and Queues.
Skill agents in call queues to manage incoming volume.
Suggest and implement strategies designed to maintain and increase service levels in a Tier based environment.
Interface with external Vendors to manage and balance both call volume and SVL’s.
Run hourly/daily reports documenting current levels of call center goal achievements.
Analyze forecasted/real-time data to provide management with understanding of goals.

workforce management analyst

Created a new process to insure that all new hire agents’ schedules are being updated correctly to reduce the chance of lost shrinkage, making our job more efficient.
Processes schedule trade requests for posted schedules
Processes management requests for modifications of scheduling events (meetings/training, etc.)
Work alongside Agents, Vendors, Team Manager’s, Operation Manager’s, Executive Directors, Schedulers, Forecasters and Trainers to ensure all needs are met.
Create and update reference and policy/procedure documents.
Trained 7-10 Workforce Analysts to accurately perform job duties

workforce management analyst Job Skills

For an workforce management analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Database Management
Quality Assurance
Troubleshooting
Computer Literacy
Technical Writing
Business Intelligence
Software Development
Systems Analysis
Process Improvement
Risk Management
Network Administration
Business Analysis
Technical Support
System Administration
Program Management
Cloud Computing
Data Mining
Machine Learning.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your workforce management analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Workforce Management Analyst, Paychex Rochester, New York

August 2021 – May 2022

Analyze and report on employee turnover and retention
Develop and maintain workforce management policies and procedures
Manage and evaluate employee attendance and scheduling

Workforce Management Analyst, Ultimate Software Weston, Florida

February 2020 – July 2021

Provide guidance and advice to management on workforce management issues
Coordinate with other departments to ensure workforce management goals are met
Collaborate with HR team to ensure compliance with labor regulations

Entry Level Workforce Management Analyst, Paychex Rochester, New York

September 2018 – February 2020

Collaborate with HR team to ensure compliance with labor regulations
Develop and implement employee engagement initiatives
Develop and maintain workforce management policies and procedures

Education

University of Illinois at Urbana, Urbana, Illinois

Master of Arts in Human Resources Leadership, July, 2018

University of Illinois at Urbana, Urbana, Illinois

Bachelor of Science in Human Resources Administration, July, 2014

Skills

Documentation

Written Communication

Organization

Documentation

Process Improvement

Database Management

Computer Literacy

Cloud Computing

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your workforce management analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly experienced Workforce Management Analyst with a proven track record of success in the Human Resources field. A strategic thinker with excellent problem-solving and communication skills, able to drive organizational performance through effective workforce planning and management.

Employment history

Senior Workforce Management Analyst, ADP Roseland, New Jersey

March 2011 – Present

Mointor employyee performance and provide feedbak.
Develp and maintin workforc planing modles.
Devellop and implemment stratagies fer optimising workfource utilization.

Workforce Management Analyst, Paychex Rochester, New York

September 2010 – February 2011

Develp and implemente employee engagment iniatives.
Mointor, and evaulate staffin levels too ensue complience with labor regulations.
Co-ordinate with other depts. to ensue work-force managment goals are meet.

Entry Level Workforce Management Analyst, Ultimate Software Weston, Florida

March 2009 – August 2010

Education

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Human Resources Management, January, 2009

Skills

Negotiation

Written Communication

Listening

Documentation

Risk Management

Data Mining

Process Improvement

Technical Support

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

workforce management analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an workforce management analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Workforce Management Analyst
Oracle
Redwood City, California

Oracle Hiring Team

As a Workforce Management Analyst with a proven track record of success in Human Resources, I am excited to apply for the Lead Workforce Management Analyst position at Oracle. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Compensation and Wage Administration to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I appreciate the opportunity to apply for the Lead Workforce Management Analyst position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Cordially,
Richard Miller
904-299-9833
[email protected]

Richard Miller

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