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telesales representative: Resume Samples & Writing Guide
Professional Summary
Dynamic and results-driven Telesales Representative with extensive experience in sales. Proven track record of exceeding sales goals and providing exceptional customer service.
Employment history
Senior Telesales Representative, SAP Newton, Massachusetts
November 2013 – Present
- Research customer needs and develop solutions
- Utilize sales scripts when handling different topics
- Develop and maintain customer relationships
Telesales Representative, IBM Armonk, New York
June 2012 – October 2013
- Utilize sales scripts when handling different topics
- Develop and maintain customer relationships
- Meet or exceed sales targets
Entry Level Telesales Representative, IBM Armonk, New York
December 2010 – May 2012
- Follow up on customer inquiries and sales orders
- Utilize sales scripts when handling different topics
- Maintain customer records
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Management, November, 2010
Skills
Networking
Decision Making
Troubleshooting
Technical
Market Analysis
Telemarketing
Product Knowledge
B2B Sales
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Professional Summary
A highly motivated and enthusiastic Telesales Representative with a proven track record of success in the Sales field. Experienced in building relationships with customers, identifying needs, and providing solutions that drive sales and customer satisfaction.
Employment history
Chief Telesales Representative, Oracle Redwood City, California
September 2012 – Present
- Provide pricing information
- Utilize sales scripts when handling different topics
- Follow up on customer inquiries and sales orders
Associate Telesales Representative, SAP Newton, Massachusetts
March 2012 – August 2012
- Explain products or services and answer questions from customers
- Provide pricing information
- Meet or exceed sales targets
Entry Level Telesales Representative, Dell Round Rock, Texas
September 2010 – February 2012
- Provide pricing information
- Research customer needs and develop solutions
- Prepare and deliver sales presentations
Education
University of Maryland, College Park, Maryland
Master of Science in Finance, July, 2010
University of Maryland, College Park, Maryland
Bachelor of Science in Accounting, July, 2006
Skills
Computer Literacy
Relationship Management.
Customer Service
Financial Management
Telemarketing
Market Analysis
Negotiation Skills
Outbound Calling
Employment history
Chief Telesales Representative, Dell Round Rock, Texas
November 2020 – Present
- Develop and maintain customer relationships
- Update customer information in the customer relationship management system
- Follow up on customer inquiries and sales orders
Telesales Representative, HP Palo Alto, California
November 2019 – October 2020
- Develop and maintain customer relationships
- Participate in sales events and trade shows
- Meet or exceed sales targets
Jr. Telesales Representative, HP Palo Alto, California
June 2018 – October 2019
- Utilize sales scripts when handling different topics
- Develop and maintain customer relationships
- Update customer information in the customer relationship management system
Education
University of Wisconsin, Madison, Wisconsin
Doctor of Philosophy in Management, April, 2018
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Business Administration, April, 2014
Skills
Critical Thinking
Adaptability
Teamwork
Decision Making
Negotiation Skills
Sales Strategies
Outbound Calling
Cold Calling
Employment history
Senior Telesales Representative, Dell Round Rock, Texas
July 2020 – Present
- Explain products or services and answer questions from customers
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc
- Maintain customer records
Telesales Representative, SAP Newton, Massachusetts
July 2019 – June 2020
- Prepare and submit sales contracts for orders
- Update customer information in the customer relationship management system
- Generate sales leads and cold call potential customers
Jr. Telesales Representative, Lexmark Lexington, Kentucky
December 2018 – June 2019
- Generate sales leads and cold call potential customers
- Handle customer complaints and resolve issues
- Explain products or services and answer questions from customers
Education
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Accounting, October, 2018
Skills
Analytical
Technical
Leadership
Troubleshooting
Product Knowledge
Negotiation Skills
Prospecting
Pipeline Management
Employment history
Chief Telesales Representative, HP Palo Alto, California
August 2016 – Present
- Develop and maintain customer relationships
- Prepare and submit sales contracts for orders
- Research customer needs and develop solutions
Associate Telesales Representative, Dell Round Rock, Texas
January 2016 – July 2016
- Meet or exceed sales targets
- Research customer needs and develop solutions
- Generate sales leads and cold call potential customers
Junior Telesales Representative, Oracle Redwood City, California
July 2015 – December 2015
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc
- Maintain customer records
- Prepare and deliver sales presentations
Education
University of Wisconsin, Madison, Wisconsin
Negotiation Certificate, May, 2015
Skills
Training
Self-Motivation
Adaptability
Communication
CRM
Account Management
Upselling
Prospecting
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telesales representative Job Descriptions; Explained
If you're applying for an telesales representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
telesales representative
- Making outbound and receiving inbound calls to sell medical products in USA.
- Asked appropriate open-ended questions to discover prospects’ needs and requirements.
- Contact customers to persuade them to purchase
- Answer questions about product features and benefits.services.
2
telesales representative
- Started as a junior agent in Vodafone UK account.
- Became a senior within 6 months.
- Got Promoted to be a senior agent in the After Sales department.
- Became a team leader after 4 months.
3
telesales representative
- Answer calls from clients (juridical persons) in need to solve a problem or willing to buy one of the services of the company: subscriptions, cards, customer-premises equipment;
- Sell company services;
- Ability to document cases via internal tools.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories.
4
telesales representative
- Contacting potential customers & presenting credit cards from MCC.
- Contributes to team by providing and contributing to the daily team targets.
- Influences customer to retain, add or upgrade their current products from Metrobank Card Corporation.
- Discover for products services and the best solution to meet each customers personal needs
5
telesales representative
- Contacted potential
- Existing customers to inform about a product using script
- Entered and updated customer information in the database
- Received and processed sales orders in an accurate manner
telesales representative Job Skills
For an telesales representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Cold Calling
- Salesforce
- Lead Generation
- CRM
- Telemarketing
- Prospecting
- Account Management
- Closing Deals
- Upselling
- Pipeline Management
- Product Knowledge
- B2B Sales
- Outbound Calling
- Sales Processes
- Customer Retention
- Market Analysis
- Sales Presentations
- Sales Strategies
- Cross Selling
- Negotiation Skills
- Sales Forecasting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your telesales representative Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Charles Taylor
924 Valley View Avenue, Le Raysville, PA 18829Employment history
Chief Telesales Representative, HP Palo Alto, California
July 2013 – May 2022
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc
- Participate in sales events and trade shows
- Prepare and deliver sales presentations
Associate Telesales Representative, IBM Armonk, New York
February 2012 – June 2013
- Prepare and submit sales contracts for orders
- Provide pricing information
- Meet or exceed sales targets
Junior Telesales Representative, Oracle Redwood City, California
July 2011 – January 2012
- Research customer needs and develop solutions
- Meet or exceed sales targets
- Maintain customer records
Education
University of Wisconsin, Madison, Wisconsin
Sales and Marketing Certificate, May, 2011
Skills
Adaptability
Self-Motivation
Interpersonal
Documentation
Prospecting
Upselling
B2B Sales
Lead Generation
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your telesales representative Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Telesales Representative, Dell Round Rock, Texas
October 2014 – Present
- Reserch customer needs and develop soloutions
- Handel customer complaines and resolv issues
- Explane products or services and answer questions from customers
Telesales Representative, HP Palo Alto, California
April 2014 – September 2014
- Hanle custmer complaints and resovle issues
- Meet or excede sales targets
- Research custmer needs and develope solutions
Jr. Telesales Representative, Dell Round Rock, Texas
September 2013 – March 2014
- "I went to the store to buy some food
- I went too the store too buy some food.
Education
University of Texas, Austin, Texas
Strategic Selling Certificate, July, 2013
Skills
Documentation
Collaboration
Time Management
Troubleshooting
Cold Calling
Salesforce
Sales Forecasting
Closing Deals
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
telesales representative Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an telesales representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Telesales Representative
Adobe
San Jose, California
Adobe
San Jose, California
Greetings Adobe Hiring Team
I am a highly motivated Telesales Representative with 13 years of experience in Sales. I am excited to submit my application for the Senior Telesales Representative position at Adobe, where I believe my skills and expertise would be an excellent fit.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Negotiation Strategies to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Kind regards,
Barry Carter
940-110-4151
[email protected]
Barry Carter
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.