5 Amazing telephone sales representative Resume Examples (Updated 2023) + Skills & Job Descriptions

telephone sales representative

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

telephone sales representative: Resume Samples & Writing Guide

Professional Summary

Highly motivated and results-driven Telephone Sales Representative with a proven track record of success. Possesses a strong customer service background and a knack for building relationships with clients to drive sales and increase revenue.

Employment history

Lead Telephone Sales Representative, SAP Newton, Massachusetts

November 2013 – Present

Stay up-to-date on product information and updates
Develop and maintain relationships with existing and potential customers
Participate in team meetings and training sessions

Associate Telephone Sales Representative, Adobe San Jose, California

May 2013 – October 2013

Utilize sales scripts to maximize sales opportunities
Cross-sell and upsell products and services
Stay up-to-date on product information and updates

Jr. Telephone Sales Representative, Adobe San Jose, California

May 2012 – April 2013

Process customer orders and provide follow-up customer service
Utilize sales scripts to maximize sales opportunities
Make outbound calls to existing and potential customers

Education

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Finance, March, 2012

Skills

Public Speaking

Flexibility

Adaptability

Social Media

Product Knowledge

Lead Generation

Market Research

Telephone Skills

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Lead Telephone Sales Representative, Oracle Redwood City, California

July 2018 – Present

Cross-sell and upsell products and services
Stay up-to-date on product information and updates
Make outbound calls to existing and potential customers

Associate Telephone Sales Representative, Adobe San Jose, California

January 2017 – June 2018

Identify customer needs and suggest appropriate products and services
Answer customer inquiries and provide product information
Track customer interactions and update customer information in the customer database

Jr. Telephone Sales Representative, HP Palo Alto, California

August 2015 – December 2016

Follow-up on sales leads
Participate in team meetings and training sessions
Monitor competition and market trends

Education

University of Wisconsin, Madison, Wisconsin

Master of Science in Computer Science, June, 2015

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Management, June, 2011

Skills

Time Management

Creativity

Self-Motivation

Relationship Management.

Pipeline Management

Sales Strategies

New Business Development

Cross-Selling

Build My Resume

Employment history

Lead Telephone Sales Representative, Oracle Redwood City, California

January 2022 – Present

Cross-sell and upsell products and services
Review customer feedback to identify areas of improvement
Process customer orders and provide follow-up customer service

Associate Telephone Sales Representative, Salesforce San Francisco, California

June 2021 – December 2021

Stay up-to-date on product information and updates
Handle customer complaints and provide resolutions
Identify customer needs and suggest appropriate products and services

Entry Level Telephone Sales Representative, Lexmark Lexington, Kentucky

June 2020 – May 2021

Make outbound calls to existing and potential customers
Answer customer inquiries and provide product information
Participate in team meetings and training sessions

Education

University of Florida, Gainesville, Florida

Doctor of Philosophy in Computer Science, April, 2020

University of Florida, Gainesville, Florida

Bachelor of Science in Sales, May, 2016

Skills

Strategic Thinking

Technical

Teamwork

Critical Thinking

Market Knowledge

Sales Forecasting

Prospecting

Cross-Selling

Build My Resume

Employment history

Senior Telephone Sales Representative, IBM Armonk, New York

November 2020 – Present

Answer customer inquiries and provide product information
Participate in team meetings and training sessions
Identify customer needs and suggest appropriate products and services

Telephone Sales Representative, Microsoft Redmond, Washington

April 2020 – October 2020

Cross-sell and upsell products and services
Handle customer complaints and provide resolutions
Make outbound calls to existing and potential customers

Jr. Telephone Sales Representative, Dell Round Rock, Texas

October 2019 – March 2020

Stay up-to-date on product information and updates
Develop and maintain relationships with existing and potential customers
Monitor competition and market trends

Education

University of Illinois, Champaign, Illinois

Sales Management Certificate, August, 2019

Skills

Accounting

Troubleshooting

Project Management

Research

Cross-Selling

Sales Presentations

Sales Process

Prospecting

Build My Resume

Employment history

Senior Telephone Sales Representative, Xerox Norwalk, Connecticut

October 2018 – Present

Identify customer needs and suggest appropriate products and services
Follow-up on sales leads
Process customer orders and provide follow-up customer service

Associate Telephone Sales Representative, Salesforce San Francisco, California

April 2017 – September 2018

Identify customer needs and suggest appropriate products and services
Review customer feedback to identify areas of improvement
Make outbound calls to existing and potential customers

Jr. Telephone Sales Representative, Oracle Redwood City, California

October 2016 – April 2017

Identify customer needs and suggest appropriate products and services
Utilize sales scripts to maximize sales opportunities
Monitor competition and market trends

Education

University of Florida, Gainesville, Florida

Doctor of Philosophy in Accounting, August, 2016

University of Florida, Gainesville, Florida

Bachelor of Science in Sales, August, 2012

Skills

Social Media

Relationship Management.

Collaboration

Reliability

Customer Service.

Negotiation Skills

Telephone Skills

Sales Process

Use This telephone sales representative Resume Template

Not in love with this template? Browse our full library of resume templates

telephone sales representative Job Descriptions; Explained

If you're applying for an telephone sales representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

telephone sales representative

Telephone sales/call center (inbound plus outbound follow-ups when necessary)
Accurate data and order entry for inbound customer orders
Order processing for catalog, also taking calls in Spanish
Handling of return authorization receipts and handling of complaints
Expanded sales by upselling products/services
Worked directly with main customer service department and credit card services to resolve customer issues
Assist in warehouse for seasonal events

telephone sales representative Job Skills

For an telephone sales representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Cold Calling
Salesforce
Sales Strategies
Sales Process
Sales Forecasting
Prospecting
CRM
Lead Generation
Sales Presentations
Closing Deals
Account Management
New Business Development
Telephone Skills
Upselling
Market Knowledge
Pipeline Management
Negotiation Skills
Market Research
Cross-Selling
Product Knowledge
Customer Service.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your telephone sales representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Telephone Sales Representative, HP Palo Alto, California

October 2014 – Present

Cross-sell and upsell products and services
Follow-up on sales leads
Participate in team meetings and training sessions

Associate Telephone Sales Representative, Xerox Norwalk, Connecticut

April 2014 – September 2014

Stay up-to-date on product information and updates
Develop and maintain relationships with existing and potential customers
Process customer orders and provide follow-up customer service

Jr. Telephone Sales Representative, Dell Round Rock, Texas

April 2013 – March 2014

Education

Pennsylvania State University, University Park, Pennsylvania

Doctor of Philosophy in Business Administration, February, 2013

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Business Administration, February, 2009

Skills

Leadership

Process Improvement

Attention to Detail

Adaptability

CRM

Sales Presentations

Product Knowledge

Sales Process

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your telephone sales representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Telephone Sales Representative, Adobe San Jose, California

January 2015 – May 2022

Achieve sales goals and quotas
Followup on sales leads
Monitor competion and market trends

Telephone Sales Representative, Microsoft Redmond, Washington

July 2013 – December 2014

Stay up-to-date on product informations and updates
Track customer interactionss and update customer informations in the customer database
Make outbound callss to existing and potential customerss

Junior Telephone Sales Representative, SAP Newton, Massachusetts

July 2012 – June 2013

Identify custmer needs and suggest approriate products and servcies
Review custmer feedback to identify areas of improvent
Acheive sales goals and quotas

Education

University of Florida, Gainesville, Florida

Doctor of Philosophy in Finance, May, 2012

University of Florida, Gainesville, Florida

Bachelor of Science in Business Administration, May, 2008

Skills

Public Speaking

Reporting

Planning

Strategic Thinking

New Business Development

Cold Calling

Sales Presentations

Sales Forecasting

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

telephone sales representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an telephone sales representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Telephone Sales Representative
Microsoft
Redmond, Washington

To the Hiring Team at Microsoft

I am writing to express my interest in the Lead Telephone Sales Representative role at Microsoft. As a Telephone Sales Representative with 11 years of experience in Sales, I am confident that I have the necessary skills and expertise to succeed in this position.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Microsoft and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Lead Telephone Sales Representative role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Your time is appreciated,
Walt Parker
843-525-6482
waltparker14@yandex.com

Walt Parker

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters