Use This Template 
Build your resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
technical support manager: Resume Samples & Writing Guide
Employment history
Lead Technical Support Manager, Google Mountain View, California
November 2016 – Present
- Manage technical support staff and resources
- Provide guidance and leadership to technical support staff
- Create and maintain technical documentation
Associate Technical Support Manager, Accenture New York, New York
November 2015 – October 2016
- Train and mentor technical support staff
- Troubleshoot and resolve technical issues
- Develop and manage technical support budgets
Junior Technical Support Manager, Dell Technologies Round Rock, Texas
April 2015 – October 2015
- Develop and manage technical support budgets
- Train and mentor technical support staff
- Manage technical support staff and resources
Education
Stanford University, Palo Alto, California
Bachelor of Science in Information Systems, March, 2015
Skills
Research
Customer Service
Creativity
Relationship Management.
Troubleshooting
Virtualization
API Development
Cloud Computing
Do you already have a resume? Use our PDF converter and edit your resume.
Professional Summary
A highly experienced Technical Support Manager with extensive knowledge in the IT field. Proven ability to effectively manage technical support teams and provide excellent customer service.
Employment history
Chief Technical Support Manager, Dell Technologies Round Rock, Texas
June 2010 – Present
- Develop and manage technical support budgets
- Train and mentor technical support staff
- Manage technical support staff and resources
Technical Support Manager, Microsoft Redmond, Washington
January 2009 – June 2010
- Troubleshoot and resolve technical issues
- Manage technical support staff and resources
- Develop and implement plans for new technologies and services
Entry Level Technical Support Manager, Apple Cupertino, California
January 2008 – December 2008
- Monitor customer support trends and identify areas for improvement
- Train and mentor technical support staff
- Ensure customer satisfaction
Education
University of California, Berkeley, California
Master of Science in Information Systems, November, 2007
University of California, Berkeley, California
Bachelor of Science in Network Engineering, November, 2003
Skills
Training
Visualization
Adaptability
Creativity
Mobile Development
Cloud Computing
Software Development
Troubleshooting
Employment history
Lead Technical Support Manager, Dell Technologies Round Rock, Texas
November 2021 – Present
- Develop and implement technical support policies and procedures
- Provide guidance and leadership to technical support staff
- Train and mentor technical support staff
Associate Technical Support Manager, Microsoft Redmond, Washington
June 2020 – October 2021
- Develop and implement plans for new technologies and services
- Monitor and evaluate performance of technical support staff
- Liaise with external vendors and suppliers
Junior Technical Support Manager, Accenture New York, New York
November 2019 – May 2020
- Create and maintain technical documentation
- Ensure customer satisfaction
- Train and mentor technical support staff
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Engineering, October, 2019
Skills
Organization
Collaboration
Troubleshooting
Self-Motivation
Operating Systems
Scripting
Cyber Security
Algorithms
Employment history
Chief Technical Support Manager, Apple Cupertino, California
October 2015 – Present
- Troubleshoot and resolve technical issues
- Maintain technical support and service level agreements
- Develop and manage technical support budgets
Technical Support Manager, Microsoft Redmond, Washington
October 2014 – September 2015
- Monitor customer support trends and identify areas for improvement
- Maintain technical support and service level agreements
- Develop and manage technical support budgets
Entry Level Technical Support Manager, Apple Cupertino, California
October 2013 – September 2014
- Manage customer service inquiries and escalations
- Monitor system performance and identify areas for improvement
- Develop and manage technical support budgets
Education
Stanford University, Palo Alto, California
CompTIA Security+, August, 2013
Skills
Reliability
Accounting
Mentoring
Negotiation
Data Structures
Data Security
Virtualization
Software Development
Professional Summary
Highly experienced Technical Support Manager with a proven track record of success in the IT field. Skilled in developing and implementing strategies to ensure efficient and effective customer service operations.
Employment history
Senior Technical Support Manager, IBM San Francisco, California
August 2012 – Present
- Maintain technical support and service level agreements
- Create and maintain technical documentation
- Troubleshoot and resolve technical issues
Technical Support Manager, Amazon Seattle, Washington
August 2011 – July 2012
- Monitor and evaluate performance of technical support staff
- Develop and implement plans for new technologies and services
- Provide guidance and leadership to technical support staff
Entry Level Technical Support Manager, Google Mountain View, California
March 2010 – August 2011
- Liaise with external vendors and suppliers
- Develop and implement plans for new technologies and services
- Ensure customer satisfaction
Education
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Cyber Security, January, 2010
Skills
Training
Computer Literacy
Critical Thinking
Presentation
Networking
Coding
Machine Learning
Cloud Computing
Not in love with this template? Browse our full library of resume templates
technical support manager Job Descriptions; Explained
If you're applying for an technical support manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
technical support manager
- Build, test, and modify product prototypes using working models or theoretical models
- Provide training and support to system users.
- Set up service for customers, installing, connecting, testing, or adjusting equipment.
- Trainer for the staff.
2
technical support manager
- Lead a team of technical staff
- Orginize schedule and ensure that all tasks are completed on time
- Ability to work under pressure
- Ability to prioritize tasks based on urgency and importance
- Prioritize IT-related problems as they come in to Help Desk and escalate when necessary
- Analyze situations and determine resources needed to solve them
- Provide feedback on improvements to the platform and our support processes
3
technical support manager
- Implementation of various projects at client side.
- Coordinate with Technical team to resolve issues and updating any new requirement.
- Install and perform minor changes in software
- Answer user inquiries regarding SEO (search engine optimisation) campaigns to assist small businesses with marketing strategies
4
senior technical support manager
- Increased client satisfaction 30% within 1 year of assuming leadership
- Built a high-performing team and promoted a culture of transparency and open communication
- Recognized for maintaining momentum and inspiring teamwork during an acquisition
- Reduced backlog 50% within 3 months
5
technical support manager
- Built, trained and managed a team of 14 specialists that provided technical support for the most prominent digital advertising companies on the USA automotive market.
- Managed internal technical projects for creating tools that increased the team’s productivity, prevented potential issues and fulfilled partner-specific requirements.
- Created and successfully implemented a corresponding business strategy, communication and support practice for each partner company.
- In collaboration with the Business Development Team, helped to create strong and long term business relationships.
- Worked with the management of key customer companies as their primary point of contact for consultancy and project development.
- Hosted regular conference and video calls in order to provide project updates, analysis and reports and address potential issues.
- Wrote technical, legal and business documentation, both for internal and external use.
technical support manager Job Skills
For an technical support manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Structures
- Coding
- Algorithms
- Operating Systems
- Software Development
- Networking
- Troubleshooting
- Debugging
- Cloud Computing
- Data Security
- Cyber Security
- Scripting
- Automation
- Web Development
- Mobile Development
- Database Administration
- API Development
- Artificial Intelligence
- Machine Learning
- Virtualization
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your technical support manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Lead Technical Support Manager, Dell Technologies Round Rock, Texas
June 2011 – May 2022
- Develop and implement plans for new technologies and services
- Train and mentor technical support staff
- Monitor system performance and identify areas for improvement
Associate Technical Support Manager, Google Mountain View, California
November 2010 – May 2011
- Develop and implement technical support policies and procedures
- Liaise with external vendors and suppliers
- Monitor customer support trends and identify areas for improvement
Junior Technical Support Manager, IBM San Francisco, California
May 2010 – October 2010
Education
University of Washington, Seattle, Washington
Bachelor of Science in Information Systems Management, March, 2010
Skills
Self-Motivation
Database Management
Innovation
Presentation
Web Development
Cyber Security
Mobile Development
Operating Systems
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your technical support manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Isaac Miller
720 Cypress Avenue, Simmesport, LA 71369Employment history
Junior Technical Support Manager, IBM San Francisco, California
September 2021 – June 2022
- Developp and implement plans for new technologies and services
- Ensure customer satisfaction
- Create and maintain technicall documentation
Education
University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Network Security, July, 2021
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Computer Science, July, 2017
Skills
Strategic Thinking
Supervisory
Negotiation
Training
Data Structures
Artificial Intelligence
Machine Learning
Debugging
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
technical support manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an technical support manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Technical Support Manager
Dell Technologies
Round Rock, Texas
Dell Technologies
Round Rock, Texas
To Whom It May Concern
As a Technical Support Manager with a proven track record of success in Information Technology (IT), I am excited to apply for the Lead Technical Support Manager position at Dell Technologies. I believe that my skills and expertise would make a valuable contribution to your team.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Information Technology (IT), I am excited to apply my skills to this role and contribute to your organization's growth and success.
I appreciate the opportunity to apply for the Lead Technical Support Manager position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.
With gratitude,
Quinn Clark
938-239-8157
[email protected]
Quinn Clark
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
Related Resumes & Cover Letters
FIND EVERYTHING YOU NEED HERE.
IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...
Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.