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technical support associate: Resume Samples & Writing Guide

Todd Jackson 425 Pinecrest Drive, Stockham, NE 68818
jacksontodd40@protonmail.com
871-675-3303

Employment history

Senior Technical Support Associate, Amazon Seattle, Washington
November 2017 – Present
  • Keep up-to-date with the latest technology and industry trends
  • Train customers on the use of software and hardware
  • Install and configure software and hardware
Technical Support Associate, Amazon Seattle, Washington
June 2016 – October 2017
  • Keep up-to-date with the latest technology and industry trends
  • Troubleshoot technical problems and provide solutions
  • Monitor customer feedback and make recommendations for improvement
Entry Level Technical Support Associate, Microsoft Redmond, Washington
November 2015 – May 2016
  • Test and evaluate new technologies
  • Troubleshoot technical problems and provide solutions
  • Provide technical support and assistance to customers

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Master of Science in Healthcare Administration, September, 2015
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Health Care Management, September, 2011

Skills

Troubleshooting
Social Media
Public Speaking
Reliability
System Administration
Networking
Computer Repair
Quality Assurance

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Paul Miller 843 Pine Valley Road, Hernando Beach, FL 34607
paulmiller@protonmail.com
885-706-5748

Professional Summary

 Highly experienced Technical Support Associate with a proven track record of providing excellent customer service and resolving complex technical issues. Possesses deep knowledge of hardware and software troubleshooting and a passion for helping customers succeed. 

Employment history

Senior Technical Support Associate, Apple Cupertino, California
August 2013 – Present
  • Train customers on the use of software and hardware
  • Monitor customer feedback and make recommendations for improvement
  • Provide technical support and assistance to customers
Technical Support Associate, Intel Santa Clara, California
January 2013 – July 2013
  • Identify and resolve customer issues
  • Monitor customer feedback and make recommendations for improvement
  • Respond to customer inquiries in a timely and professional manner
Junior Technical Support Associate, Amazon Seattle, Washington
August 2011 – December 2012
  • Train customers on the use of software and hardware
  • Monitor system performance and troubleshoot technical issues
  • Respond to customer inquiries in a timely and professional manner

Education

University of Illinois at Urbana, Urbana, Illinois
Certified Medical Coder, June, 2011

Skills

Written Communication
Self-Motivation
Research
Database Management
Computer Repair
Quality Assurance
Cyber Security
System Design
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Ursula Bailey 832 Birchwood Drive, Rives, TN 38253
ursula.bailey@yahoo.com
829-624-0028

Employment history

Lead Technical Support Associate, Amazon Seattle, Washington
May 2022 – Present
  • Maintain customer records and databases
  • Identify and resolve customer issues
  • Provide technical support and assistance to customers
Associate Technical Support Associate, Microsoft Redmond, Washington
May 2021 – April 2022
  • Document customer support activities
  • Monitor system performance and troubleshoot technical issues
  • Train customers on the use of software and hardware
Junior Technical Support Associate, AT&T Dallas, Texas
October 2020 – April 2021
  • Provide technical support and assistance to customers
  • Respond to customer inquiries in a timely and professional manner
  • Install and configure software and hardware

Education

University of Texas at Austin, Austin, Texas
Certified Medical Assistant, August, 2020

Skills

Problem Solving
Customer Service
Adaptability
Visualization
Database Management
Data Analysis
Computer Repair
Troubleshooting
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Mike Anderson 778 Mountain View Road, Wingo, KY 42088
anderson.mike@yandex.com
853-388-5279

Professional Summary

 Highly experienced Technical Support Associate with a proven track record of providing excellent customer service and resolving complex technical issues. Dedicated to staying up to date with the latest technologies to ensure efficient and effective technical support. 

Employment history

Lead Technical Support Associate, Microsoft Redmond, Washington
May 2015 – Present
  • Provide technical advice and guidance to customers
  • Identify and resolve customer issues
  • Train customers on the use of software and hardware
Associate Technical Support Associate, Microsoft Redmond, Washington
December 2013 – April 2015
  • Maintain customer records and databases
  • Provide technical advice and guidance to customers
  • Ensure customer satisfaction by providing timely and accurate responses
Entry Level Technical Support Associate, Google Mountain View, California
December 2012 – November 2013
  • Keep up-to-date with the latest technology and industry trends
  • Test and evaluate new technologies
  • Document customer support activities

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
Master of Science in Nursing, October, 2012
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Health Care Administration, October, 2008

Skills

Negotiation
Coaching
Project Management
Problem Solving
System Administration
System Design
Web Development
Database Management
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Harry Roberts 915 Valley Drive, Byram, CT 06830
harryroberts@mail.com
648-094-3789

Employment history

Lead Technical Support Associate, Lockheed Martin Bethesda, Maryland
September 2022 – Present
  • Document customer support activities
  • Provide technical support and assistance to customers
  • Respond to customer inquiries in a timely and professional manner
Technical Support Associate, Walmart Bentonville, Arkansas
September 2021 – August 2022
  • Monitor customer feedback and make recommendations for improvement
  • Test and evaluate new technologies
  • Troubleshoot technical problems and provide solutions
Entry Level Technical Support Associate, Walmart Bentonville, Arkansas
March 2021 – September 2021
  • Monitor customer feedback and make recommendations for improvement
  • Ensure customer satisfaction by providing timely and accurate responses
  • Provide technical advice and guidance to customers

Education

University of California, Berkeley, California
Master of Science in Nursing, January, 2021
University of California, Berkeley, California
Bachelor of Science in Physical Therapy, January, 2017

Skills

Collaboration
Collaboration
Analytical
Listening
Operating Systems
Troubleshooting
System Administration
Coding
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technical support associate Job Descriptions; Explained

If you're applying for an technical support associate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

16

sr. technical support associate

  • Troubleshooting for the Dell Dimension, Inspiron & Studio range of Computers.
  • Handling Operating System issues with Windows XP, Vista, 7, 8, 8.1& 10.
  • Handling Third party software issues as well.
  • Configuration of Wi-Fi Networks & maintaining the network security.
  • Handling Virus, Spyware & Adware issues.
  • Ensuring Resolution for Programing Issues on the Hardware.
  • Providing frontline supervision to a customer service and revenue generation team.
17

technical support associate

  • Check to ensure that appropriate changes were made to resolve customers’ problem.
  • Resolve customers technical issues with systems both hardware and software.
  • Book services for customers and also follow up with them to ensure that their issues are solved.
  • Assess customer issue 
18

technical support associate

  • Provides technical support to users by researching and answering questions; troubleshooting problems
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
  • Improves client references by writing and maintaining documentation
  • Avoids legal challenges by monitoring compliance with service agreements
  • Improves system performance by identifying problems; recommending changes
  • Updates job knowledge by participating in educational opportunities
19

sr. technical support associate

  • Managed a high-volume workload within a deadline-driven environment. Ensured that customer experience for the team is consistently above 90%, with an average of 450+ tickets in any given week and consistently met performance benchmarks in all areas (Technical Solutions, speed, accuracy, volume, and Customer Experience). 
  • Ability to negotiate and communicate with customer in highly escalated issues.
  • Became the lead ‘go-to’ person for new reps and particularly challenging calls as one of the primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings and maintained the global standard for all requirements including communication skills, listening skills, problem resolution and politeness.
  • Completed Customer Experience training to learn ways to enhance customer satisfaction and improve productivity.
  • Meeting client’s and customer’s expectation while handing an escalation while keeping the company interest in mind. 
20

technical support associate

  • Validate Product Warranty
  • Provide walk through for Television and Soundbar concerns
  • Coach agents to meet their metrics / results through mentoring sessions.
  • Maintaining Excel worksheets for the team productivity with the help of graphs and Pivot Tables.
1 2 3 4 5 6 … 12

sr. technical support associate Job Skills

For an sr. technical support associate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Coding
  • Technical Writing
  • Troubleshooting
  • System Administration
  • Networking
  • Hardware Maintenance
  • Software Testing
  • IT Support
  • Cloud Computing
  • Operating Systems
  • Programming
  • Data Analysis
  • Cyber Security
  • Quality Assurance
  • Web Development
  • Database Management
  • System Design
  • Mobile Development
  • Computer Repair

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your sr. technical support associate Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Gordon Young 716 Holly St., Kerens, TX 75144

Employment history

Chief Technical Support Associate, JPMorgan Chase New York City, New York
February 2010 – May 2022
  • Provide technical support and assistance to customers
  • Keep up-to-date with the latest technology and industry trends
  • Identify and resolve customer issues
Associate Technical Support Associate, AT&T Dallas, Texas
August 2008 – January 2010
  • Identify and resolve customer issues
  • Monitor system performance and troubleshoot technical issues
  • Respond to customer inquiries in a timely and professional manner
Junior Technical Support Associate, Lockheed Martin Bethesda, Maryland
February 2008 – August 2008
  • Keep up-to-date with the latest technology and industry trends
  • Provide technical support and assistance to customers
  • Ensure customer satisfaction by providing timely and accurate responses

Education

University of Illinois at Urbana, Urbana, Illinois
Doctor of Physical Therapy, December, 2007
University of Illinois at Urbana, Urbana, Illinois
Bachelor of Science in Health Care Administration, December, 2003

Skills

Decision Making
Interpersonal
Reporting
Troubleshooting
Technical Writing
Mobile Development
Operating Systems
Coding

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your sr. technical support associate Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Andrew Martin 102 Creekview Drive, Commerce City, CO 80640
andrewmartin30@zoho.com
710-605-8091

Employment history

Junior Technical Support Associate, Intel Santa Clara, California
June 2022 – March 2023
  • "I went to the store to buy some groceries"
  • I went too the store too buy some groceries

Education

Stanford University, Stanford, California
Master of Science in Nursing, April, 2022
Stanford University, Stanford, California
Bachelor of Science in Health Care Management, April, 2018

Skills

Technical
Decision Making
Negotiation
Financial Management
Cyber Security
Mobile Development
Data Analysis
System Design

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

sr. technical support associate Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an sr. technical support associate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Todd
Jackson jacksontodd40@protonmail.com
871-675-3303
425 Pinecrest Drive, Stockham, NE
68818

Chief Technical Support Associate
AT&T
Dallas, Texas

To the Recruitment Team at AT&T


I am excited to apply for the Chief Technical Support Associate role at AT&T. As a highly skilled Technical Support Associate, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.


Throughout my life, I have been passionate about Resource Allocation and have pursued opportunities to make a difference in this field. My experience in various areas, not just in the field, has given me the opportunity to develop my skills in Troubleshooting and Social Media, which I am excited to apply to the role at AT&T. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


Thank you for considering my application for the Chief Technical Support Associate role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


Kind regards,
Todd Jackson
871-675-3303
jacksontodd40@protonmail.com

Todd Jackson






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