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support analyst: Resume Samples & Writing Guide

Paul Gray 150 Summerwood Drive, Westwood Hills, KS 66205
graypaul30@yahoo.com
815-095-7892

Professional Summary

 A highly organized and detail-oriented Support Analyst with extensive experience in the Information Technology field. Proven ability to troubleshoot complex technical issues and provide exceptional customer service. 

Employment history

Chief Support Analyst, Dell Technologies Round Rock, Texas
February 2013 – Present
  • Create technical documentation and user manuals
  • Provide training and guidance to users
  • Create and maintain user accounts
Associate Support Analyst, HP Palo Alto, California
August 2011 – January 2013
  • Document technical issues and resolutions
  • Monitor system performance and troubleshoot issues
  • Update system software and hardware
Entry Level Support Analyst, Microsoft Redmond, Washington
February 2011 – July 2011
  • Monitor and maintain network performance
  • Provide training and guidance to users
  • Install and configure computer systems

Education

Cornell University, Ithaca, New York
Certified Information Systems Auditor (CISA), December, 2010

Skills

Listening
Presentation
Communication
Documentation
System Administration
Data Security
Disaster Recovery
Network Administration

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Norman Bailey 579 Pine St., Herscher, IL 60941
normanbailey@gmail.com
642-130-0473

Employment history

Senior Support Analyst, HP Palo Alto, California
February 2016 – Present
  • Install and configure computer systems
  • Troubleshoot hardware and software issues
  • Liaise with vendors and other IT personnel
Associate Support Analyst, Apple Cupertino, California
August 2014 – January 2016
  • Install and configure computer systems
  • Respond to customer inquiries and resolve technical problems
  • Create technical documentation and user manuals
Entry Level Support Analyst, Oracle Redwood City, California
August 2013 – August 2014
  • Provide training and guidance to users
  • Monitor and maintain network performance
  • Create and maintain user accounts

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
Doctor of Philosophy in Cyber Security, July, 2013
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Computer Science, July, 2009

Skills

Database Management
Documentation
Reliability
Negotiation
IT Support
System Monitoring
Troubleshooting
Disaster Recovery
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Simon Lewis 653 Fernwood Drive, Elwood, NY 11731
lewis_simon@aol.com
819-053-6406

Employment history

Lead Support Analyst, Microsoft Redmond, Washington
July 2021 – Present
  • Monitor system performance and troubleshoot issues
  • Monitor and maintain network performance
  • Develop and maintain system security measures
Support Analyst, Google Mountain View, California
December 2020 – June 2021
  • Provide training and guidance to users
  • Create and maintain user accounts
  • Research and recommend new technologies
Entry Level Support Analyst, Google Mountain View, California
December 2019 – November 2020
  • Develop and maintain system security measures
  • Provide training and guidance to users
  • Troubleshoot hardware and software issues

Education

University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Security, November, 2019

Skills

Computer Literacy
Visualization
Adaptability
Quality Assurance
System Monitoring
Virtualization
Troubleshooting
Network Administration
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Stanley Roberts 327 Willow St., Park Center, CO 81212
roberts-stanley@mail.com
750-826-6286

Employment history

Senior Support Analyst, Accenture New York, New York
January 2021 – Present
  • Update system software and hardware
  • Create and maintain user accounts
  • Create technical documentation and user manuals
Support Analyst, Microsoft Redmond, Washington
July 2020 – December 2020
  • Provide training and guidance to users
  • Liaise with vendors and other IT personnel
  • Document technical issues and resolutions
Jr. Support Analyst, Apple Cupertino, California
January 2019 – June 2020
  • Monitor system performance and troubleshoot issues
  • Monitor and maintain network performance
  • Research and recommend new technologies

Education

University of Washington, Seattle, Washington
Master of Science in Network Engineering, November, 2018
University of Washington, Seattle, Washington
Bachelor of Science in Network Security, November, 2014

Skills

Documentation
Flexibility
Reporting
Public Speaking
Network Troubleshooting
System Monitoring
Disaster Recovery
System Administration
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Quinn Young 742 Riverbend Road, Butler, AL 36904
quinnyoung1@zoho.com
756-290-3333

Professional Summary

 Experienced Support Analyst with a comprehensive understanding of Information Technology principles and best practices. Proven ability to troubleshoot and resolve IT issues quickly and efficiently. 

Employment history

Senior Support Analyst, Oracle Redwood City, California
June 2012 – Present
  • Document technical issues and resolutions
  • Research and recommend new technologies
  • Develop and implement IT policies and procedures
Support Analyst, Google Mountain View, California
July 2011 – June 2012
  • Troubleshoot hardware and software issues
  • Update system software and hardware
  • Provide technical support to users
Entry Level Support Analyst, Intel Santa Clara, California
July 2010 – June 2011
  • Provide technical support to users
  • Develop and implement IT policies and procedures
  • Liaise with vendors and other IT personnel

Education

University of Michigan, Ann Arbor, Michigan
Doctor of Philosophy in Information Systems Management, May, 2010
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Cyber Security, May, 2006

Skills

Documentation
Written Communication
Data Analysis
Public Speaking
IT Support
Data Security
Network Administration
Virtualization
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support analyst Job Descriptions; Explained

If you're applying for an support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

26

support analyst (internship)

  •  Training with Control Language and Cobol Programming, familiarize  with AS400 and ASCCEND mainframe.
  •  Enhanced CIMB POS Terminal Refund Blocking.
  • Convert ASCCEND RPG program into COBOL program.
  • Develop Arithmetic and Conditional Branching Program with CL and COBOL Programming.
27

support analyst

  • Ensuring efficient monitoring and contingency implementation 
  • Ensuring effective communication between the Global teams. 
  • Zing System Tools upgrade basis on OS versions/patches 
  • User Access management .
28

senior support analyst

  • Acting as SPOC for Publishers who contact Amazon with their inquiries & assist publishers from Publishing the book until they earn Royalties for their sales
  • In case of Emerging issue, make sure it is reported and addressed immediately
  • Coordinating with many teams and working on more than 100 tools to resolve publisher’s issue on case by case basis.
  • Provided first contact resolutions to formatting issues by going the extra mile and working with the publisher to improve and negate formatting errors. Also researched and provided formatting updates to team of new knowledge and techniques for both eBook and paperbacks.
  • Drove process improvements focused on bettering the customer experience and demonstrated customer obsession in all aspects of job requirements and was self-driven to get results with minimal support
  • Met and exceeded the target goals set in Tier 1 and Tier 2 with more emphasis on quality and maintaining productivity.
  • Resolved many complex support inquiries and used the “Live” cases to create new Blurbs and SOP page for the betterment of the process.
29

support analyst

  • Hands on BI Tools (SSIS, SSRS). 
  • Generating Automation Processes using BI Tools (SSIS / SSRS).
  • Expertise in ETL activities like Data Extraction, Data Modeling, Loading (Full/ Delta upload), and scheduling data loads, creating process chains for data load automation, monitoring process chains for data load issues.
  • Extensive experience in writing and tuning complex subqueries, SQL, PL/SQL stored procedures, functions, and triggers.
  • Strong logical and analytical skills in SQL development.
  • Good experience in PL/SQL and query optimization.
  • Excel at developing and implementing reporting and data solutions, including custom user interfaces.
30

senior support analyst

  • Worked on Informatica Data Quality to resolve customers address related issues.
  • Maintain and enhance the KEDB (Known Error Database) and KMDB (Knowledge Management Database).
  • Undertake Incident, Change and Problem management activities within the scope of the team.
  • Attend and drive change control meetings and represent the application production support team and responsible for the compliance and deployment of all the system change requests.
1 … 4 5 6 7

support analyst (internship) Job Skills

For an support analyst (internship) position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Network Security
  • Cyber Security
  • Cloud Computing
  • Linux
  • Windows
  • Data Security
  • IT Infrastructure
  • Network Administration
  • System Administration
  • Active Directory
  • Programming
  • Scripting
  • Virtualization
  • Network Troubleshooting
  • Hardware Troubleshooting
  • IT Support
  • Disaster Recovery
  • Troubleshooting
  • System Monitoring
  • Software Installation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your support analyst (internship) Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Isaac Grant 448 Riverside Drive, Rolland Colony, SD 57276
grantisaac@icloud.com
761-437-4423

Employment history

Senior Support Analyst, Intel Santa Clara, California
July 2011 – May 2022
  • Develop and maintain system security measures
  • Troubleshoot hardware and software issues
  • Research and recommend new technologies
Support Analyst, Oracle Redwood City, California
January 2010 – June 2011
  • Install and configure computer systems
  • Update system software and hardware
  • Create technical documentation and user manuals
Jr. Support Analyst, Amazon Seattle, Washington
July 2009 – December 2009

    Education

    University of Illinois at Urbana, Champaign, Illinois
    Bachelor of Science in Computer Information Systems, May, 2009

    Skills

    Time Management
    Emotional Intelligence
    Training
    Reporting
    Scripting
    Disaster Recovery
    Data Security
    Linux

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your support analyst (internship) Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Derek Parker 874 Cedarwood Drive, Welton, IA 52037

    Professional Summary

     Highly motivated Support Analyst with extensive experience in the Information Technology field. Skilled in troubleshooting, problem solving and providing exceptional customer service. 

    Employment history

    Senior Support Analyst, Intel Santa Clara, California
    February 2013 – Present
    • Provide techinical support too users
    • Create technicial documentation and user manuales
    • Provide trainning and guidence too users
    Support Analyst, HP Palo Alto, California
    February 2012 – January 2013
    • Monitor and mainatin network performence
    • Trouble-shoot hardward and softwear issues
    • Updte system softwear and hardward
    Entry Level Support Analyst, Dell Technologies Round Rock, Texas
    September 2010 – January 2012
    • Liaise with vendors and other IT personnel
    • Respond too customer inquiries and resolve technical problems
    • Provide trainning and guidances to users

    Education

    Cornell University, Ithaca, New York
    Certified Ethical Hacker (CEH), July, 2010

    Skills

    Leadership
    Accounting
    Written Communication
    Relationship Management.
    Network Troubleshooting
    Network Administration
    Data Security
    Network Security

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    support analyst (internship) Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an support analyst (internship) position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Paul
    Gray     graypaul30@yahoo.com
    815-095-7892
    150 Summerwood Drive, Westwood Hills, KS
    66205

    Chief Support Analyst
    IBM
    San Francisco, California

    Dear Hiring Committee


    I am writing to express my interest in the Chief Support Analyst role at IBM. As a Support Analyst with 12 years of experience in Information Technology (IT), I am confident that I have the necessary skills and expertise to succeed in this position.


    As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Cloud Computing to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.


    Thank you for considering my application for the Chief Support Analyst position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.


    Cordially,
    Paul Gray
    815-095-7892
    graypaul30@yahoo.com

    Paul Gray






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