5 Amazing support analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

support analyst

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support analyst: Resume Samples & Writing Guide

Professional Summary

A highly organized and detail-oriented Support Analyst with extensive experience in the Information Technology field. Proven ability to troubleshoot complex technical issues and provide exceptional customer service.

Employment history

Chief Support Analyst, Dell Technologies Round Rock, Texas

February 2013 – Present

Create technical documentation and user manuals
Provide training and guidance to users
Create and maintain user accounts

Associate Support Analyst, HP Palo Alto, California

August 2011 – January 2013

Document technical issues and resolutions
Monitor system performance and troubleshoot issues
Update system software and hardware

Entry Level Support Analyst, Microsoft Redmond, Washington

February 2011 – July 2011

Monitor and maintain network performance
Provide training and guidance to users
Install and configure computer systems

Education

Cornell University, Ithaca, New York

Certified Information Systems Auditor (CISA), December, 2010

Skills

Listening

Presentation

Communication

Documentation

System Administration

Data Security

Disaster Recovery

Network Administration

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Employment history

Senior Support Analyst, HP Palo Alto, California

February 2016 – Present

Install and configure computer systems
Troubleshoot hardware and software issues
Liaise with vendors and other IT personnel

Associate Support Analyst, Apple Cupertino, California

August 2014 – January 2016

Install and configure computer systems
Respond to customer inquiries and resolve technical problems
Create technical documentation and user manuals

Entry Level Support Analyst, Oracle Redwood City, California

August 2013 – August 2014

Provide training and guidance to users
Monitor and maintain network performance
Create and maintain user accounts

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania

Doctor of Philosophy in Cyber Security, July, 2013

Carnegie Mellon University, Pittsburgh, Pennsylvania

Bachelor of Science in Computer Science, July, 2009

Skills

Database Management

Documentation

Reliability

Negotiation

IT Support

System Monitoring

Troubleshooting

Disaster Recovery

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Employment history

Lead Support Analyst, Microsoft Redmond, Washington

July 2021 – Present

Monitor system performance and troubleshoot issues
Monitor and maintain network performance
Develop and maintain system security measures

Support Analyst, Google Mountain View, California

December 2020 – June 2021

Provide training and guidance to users
Create and maintain user accounts
Research and recommend new technologies

Entry Level Support Analyst, Google Mountain View, California

December 2019 – November 2020

Develop and maintain system security measures
Provide training and guidance to users
Troubleshoot hardware and software issues

Education

University of Texas at Austin, Austin, Texas

Bachelor of Science in Network Security, November, 2019

Skills

Computer Literacy

Visualization

Adaptability

Quality Assurance

System Monitoring

Virtualization

Troubleshooting

Network Administration

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Employment history

Senior Support Analyst, Accenture New York, New York

January 2021 – Present

Update system software and hardware
Create and maintain user accounts
Create technical documentation and user manuals

Support Analyst, Microsoft Redmond, Washington

July 2020 – December 2020

Provide training and guidance to users
Liaise with vendors and other IT personnel
Document technical issues and resolutions

Jr. Support Analyst, Apple Cupertino, California

January 2019 – June 2020

Monitor system performance and troubleshoot issues
Monitor and maintain network performance
Research and recommend new technologies

Education

University of Washington, Seattle, Washington

Master of Science in Network Engineering, November, 2018

University of Washington, Seattle, Washington

Bachelor of Science in Network Security, November, 2014

Skills

Documentation

Flexibility

Reporting

Public Speaking

Network Troubleshooting

System Monitoring

Disaster Recovery

System Administration

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Professional Summary

Experienced Support Analyst with a comprehensive understanding of Information Technology principles and best practices. Proven ability to troubleshoot and resolve IT issues quickly and efficiently.

Employment history

Senior Support Analyst, Oracle Redwood City, California

June 2012 – Present

Document technical issues and resolutions
Research and recommend new technologies
Develop and implement IT policies and procedures

Support Analyst, Google Mountain View, California

July 2011 – June 2012

Troubleshoot hardware and software issues
Update system software and hardware
Provide technical support to users

Entry Level Support Analyst, Intel Santa Clara, California

July 2010 – June 2011

Provide technical support to users
Develop and implement IT policies and procedures
Liaise with vendors and other IT personnel

Education

University of Michigan, Ann Arbor, Michigan

Doctor of Philosophy in Information Systems Management, May, 2010

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Cyber Security, May, 2006

Skills

Documentation

Written Communication

Data Analysis

Public Speaking

IT Support

Data Security

Network Administration

Virtualization

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support analyst Job Descriptions; Explained

If you're applying for an support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

senior support analyst

Managing User account creation & Modification, Deletion.
Responsible to assess & approve provisioning & deprovisioning requests for all Joiners, Leavers & movers.
Managing Password resets for various application & providing support over Emails & calls.
Implemented process improvements to cut down the manual efforts by automating process.
Helped in designing standard attributes on application after analysing business requirement.
Planned & conducted information security reviews for all critical application to assess compliance level to policies.
Managing the automated failure task.

support analyst

Network Infrastructure Administration;
Management of Software and Operating Systems Microsoft Windows, Linux;
Installation, configuration and maintenance MSSQL Server database;
Management of: HP EVA Storage, MS Exchange 2010 Server, HPUX Risc Server, Linux Communications Gateway BRMA;
Configuration and maintenance of security policies using GPOs in Windows Server AD;
User management and profile configuration using metaframe Citrix ICA;
Disk quota management, printing and file sharing of users on the network;

support analyst

Consistently met deadlines and requirements for all production work orders.
Managing annual application recertification.
Helped in designing training module to educate entire employees about IAM & Internal Ticketing Tool which is being used.
Managing application on-boarding.

senior support analyst

Responsible for networking, design, installation and maintenance services. Supporting client users and network administrators over the telephone and by email.
Maintain the company’s network infrastructure.
Networking and providing support for Windows, Macintosh issues. Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme.
TCP/IP networking and hardware maintenance and repair.
Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.

support analyst

Responsible for remediating of breaks of all invalid access & roles in application.
Maintaining & managing SOP for all the applications to ensure standard process & practice is being followed.
Maintenance of Structured Network Cabling;
Employee support and module maintenance in the used ERP system (Totvs DataSul EMS);

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senior support analyst Job Skills

For an senior support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Network Security
Cyber Security
Cloud Computing
Linux
Windows
Data Security
IT Infrastructure
Network Administration
System Administration
Active Directory
Programming
Scripting
Virtualization
Network Troubleshooting
Hardware Troubleshooting
IT Support
Disaster Recovery
Troubleshooting
System Monitoring
Software Installation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your senior support analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Support Analyst, Intel Santa Clara, California

July 2011 – May 2022

Develop and maintain system security measures
Troubleshoot hardware and software issues
Research and recommend new technologies

Support Analyst, Oracle Redwood City, California

January 2010 – June 2011

Install and configure computer systems
Update system software and hardware
Create technical documentation and user manuals

Jr. Support Analyst, Amazon Seattle, Washington

July 2009 – December 2009

Education

University of Illinois at Urbana, Champaign, Illinois

Bachelor of Science in Computer Information Systems, May, 2009

Skills

Time Management

Emotional Intelligence

Training

Reporting

Scripting

Disaster Recovery

Data Security

Linux

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your senior support analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly motivated Support Analyst with extensive experience in the Information Technology field. Skilled in troubleshooting, problem solving and providing exceptional customer service.

Employment history

Senior Support Analyst, Intel Santa Clara, California

February 2013 – Present

Provide techinical support too users
Create technicial documentation and user manuales
Provide trainning and guidence too users

Support Analyst, HP Palo Alto, California

February 2012 – January 2013

Monitor and mainatin network performence
Trouble-shoot hardward and softwear issues
Updte system softwear and hardward

Entry Level Support Analyst, Dell Technologies Round Rock, Texas

September 2010 – January 2012

Liaise with vendors and other IT personnel
Respond too customer inquiries and resolve technical problems
Provide trainning and guidances to users

Education

Cornell University, Ithaca, New York

Certified Ethical Hacker (CEH), July, 2010

Skills

Leadership

Accounting

Written Communication

Relationship Management.

Network Troubleshooting

Network Administration

Data Security

Network Security

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

senior support analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an senior support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Support Analyst
IBM
San Francisco, California

Dear Hiring Committee

I am writing to express my interest in the Chief Support Analyst role at IBM. As a Support Analyst with 12 years of experience in Information Technology (IT), I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Cloud Computing to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Chief Support Analyst position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Cordially,
Paul Gray
815-095-7892
[email protected]

Paul Gray

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