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service supervisor: Resume Samples & Writing Guide
Employment history
Lead Service Supervisor, Kimpton Hotels & Restaurants San Francisco, California
October 2019 – Present
- Monitor and manage customer feedback
- Ensure compliance with health and safety regulations
- Develop and implement service standards
Service Supervisor, Red Lion Hotels Corporation Spokane, Washington
October 2018 – September 2019
- Manage scheduling and staff assignments
- Monitor stock levels and replenish as needed
- Ensure compliance with company policies and procedures
Jr. Service Supervisor, Best Western Hotels & Resorts Phoenix, Arizona
October 2017 – September 2018
- Develop and implement marketing strategies
- Supervise daily operations of the service staff
- Monitor staff performance and provide feedback
Education
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality and Tourism Management, August, 2017
Skills
Written Communication
Process Improvement
Planning
Professionalism
Business Acumen
Database Management
Data Analysis
Customer Service
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Professional Summary
Service Supervisor with extensive experience in hospitality, providing exceptional customer service and leading teams to deliver excellent results. Proven track record of successfully managing operations, ensuring customer satisfaction, and driving business growth.
Employment history
Chief Service Supervisor, Wyndham Hotels & Resorts Parsippany, New Jersey
January 2014 – Present
- Manage scheduling and staff assignments
- Ensure compliance with health and safety regulations
- Monitor stock levels and replenish as needed
Service Supervisor, Red Lion Hotels Corporation Spokane, Washington
August 2012 – December 2013
- Monitor and manage customer feedback
- Develop and implement marketing strategies
- Monitor and maintain cleanliness of service areas
Junior Service Supervisor, Kimpton Hotels & Restaurants San Francisco, California
January 2012 – July 2012
- Ensure customer satisfaction and provide exceptional service
- Ensure compliance with health and safety regulations
- Develop and implement marketing strategies
Education
Pennsylvania State University, University Park, Pennsylvania
Food and Beverage Management, December, 2011
Skills
Research
Analytical
Social Media
Organization
Data Analysis
Quality Assurance
Innovation
Strategic Thinking
Employment history
Senior Service Supervisor, Choice Hotels International Rockville, Maryland
July 2016 – Present
- Monitor and manage customer feedback
- Ensure compliance with company policies and procedures
- Coordinate special events and promotions
Service Supervisor, Hyatt Hotels Corporation Chicago, Illinois
February 2015 – June 2016
- Train, motivate and develop staff
- Monitor stock levels and replenish as needed
- Develop and implement marketing strategies
Entry Level Service Supervisor, Choice Hotels International Rockville, Maryland
July 2014 – January 2015
- Monitor stock levels and replenish as needed
- Ensure compliance with health and safety regulations
- Ensure compliance with company policies and procedures
Education
University of Central Florida, Orlando, Florida
Customer Service, May, 2014
Skills
Collaboration
Business Acumen
Risk Management
Negotiation
Financial Management
Data Analysis
Technical
Business Acumen
Employment history
Lead Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
January 2015 – Present
- Develop and implement marketing strategies
- Manage scheduling and staff assignments
- Ensure compliance with company policies and procedures
Service Supervisor, Marriott International Bethesda, Maryland
July 2014 – December 2014
- Supervise daily operations of the service staff
- Handle customer complaints and inquiries
- Ensure compliance with company policies and procedures
Jr. Service Supervisor, Marriott International Bethesda, Maryland
January 2013 – June 2014
- Monitor and manage labor costs
- Monitor and manage customer feedback
- Supervise daily operations of the service staff
Education
University of Houston, Houston, Texas
Bachelor of Science in Hospitality Business Management, November, 2012
Skills
Reporting
Flexibility
Coaching
Analytical
Technical
Visualization
Supervisory
Innovation
Employment history
Chief Service Supervisor, InterContinental Hotels Group Atlanta, Georgia
September 2022 – Present
- Ensure compliance with health and safety regulations
- Monitor and maintain cleanliness of service areas
- Develop and implement service standards
Service Supervisor, Red Lion Hotels Corporation Spokane, Washington
April 2021 – August 2022
- Train, motivate and develop staff
- Develop and implement service standards
- Handle customer complaints and inquiries
Junior Service Supervisor, Hyatt Hotels Corporation Chicago, Illinois
April 2020 – March 2021
- Monitor and manage customer feedback
- Develop and implement service standards
- Supervise daily operations of the service staff
Education
University of Houston, Houston, Texas
Doctor of Philosophy in Culinary Arts, February, 2020
University of Houston, Houston, Texas
Bachelor of Science in Hospitality and Tourism Administration, February, 2016
Skills
Negotiation
Negotiation
Computer Literacy
Training
Business Acumen
Process Improvement
Customer Service
Risk Management
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service supervisor Job Descriptions; Explained
If you're applying for an service supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
service supervisor
- Supervised and trained junior staff
- Cash Collection and EFT
- Banking – balancing register takings
- Dealing with customer complaints in a professional manner • Using computer software specific to Woolworths Brand
2
service supervisor
- Product returns including returns, replacements and store credits.
- Complete Account sales.
- Training of new checkout employees.
- Cash handling and draw counting.
3
service supervisor
- Also trained in both Delicatessen and Bakery departments
- Trained in the sale of cigarettes and work health and safety procedures
- Trained to work in self service checkouts
- Supervisor duties such as acting as team leader, opening and closing the store, issuing refunds and exchanges and organising shifts
- Experience in the handling, counting, ordering and clearing of money
- Answering and transferring telephone calls to different departments
- Assisting customers with queries
4
service supervisor/ cashier
- Attend to customers by directing them to specific aisles for products, scanning shopping through in a timed manner, and addressing complaints.
- Ensure the front end is clean and organised.
- Answer phone calls and provide information products and on store hours.
- Ensuring effective and efficient customer service
5
service supervisor
- Oversee overall airport operation in key area like ticketing, cargo & passenger handling
- Manage and increase the effectiveness and efficiency of customer services
- Supervise and assist airport handling agent with the initiative geared toward operational excellence
- Achieving a 100% satisfaction mystery shop
service supervisor Job Skills
For an service supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Analysis
- Quality Assurance
- Troubleshooting
- Computer Literacy
- Technical
- Database Management
- Risk Management
- Project Management
- Process Improvement
- Financial Management
- Business Acumen
- Visualization
- Reporting
- Strategic Thinking
- Customer Service
- Presentation
- Written Communication
- Social Media
- Supervisory
- Innovation
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your service supervisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Karl Davis
248 Pine St., Isabel, SD 57633Professional Summary
Highly experienced Service Supervisor with a passion for providing exceptional hospitality. Skilled in customer service, team management, and problem resolution.
Employment history
Chief Service Supervisor, Choice Hotels International Rockville, Maryland
January 2013 – Present
- Monitor and manage labor costs
- Develop and implement service standards
- Monitor stock levels and replenish as needed
Service Supervisor, Marriott International Bethesda, Maryland
June 2012 – December 2012
- Ensure compliance with health and safety regulations
- Monitor and manage labor costs
- Handle customer complaints and inquiries
Jr. Service Supervisor, InterContinental Hotels Group Atlanta, Georgia
January 2011 – May 2012
Education
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality and Tourism Management, November, 2010
Skills
Presentation
Teamwork
Relationship Management.
Conflict Resolution
Quality Assurance
Presentation
Technical
Visualization
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your service supervisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Service Supervisor, Hilton Hotels & Resorts McLean, Virginia
December 2019 – May 2022
- Develp and imlpement service standrds
- Monitor staff performance and provide feedbak
- Monitor and manage custoemr feedbak
Associate Service Supervisor, Wyndham Hotels & Resorts Parsippany, New Jersey
December 2018 – November 2019
- Mointor and manage customer feedback
- Co-ordinate special events and promtions
- Develop and impliment marketing strategys
Junior Service Supervisor, Red Lion Hotels Corporation Spokane, Washington
June 2017 – November 2018
- Mointor stock levels and replenishs as needd
- Ensures compliance with health and saftey regulations
- Mointor and manags customer feedback
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Event Planning, May, 2017
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality Management, May, 2013
Skills
Database Management
Negotiation
Creativity
Mentoring
Risk Management
Business Acumen
Project Management
Innovation
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
service supervisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an service supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Service Supervisor
Red Lion Hotels Corporation
Spokane, Washington
Red Lion Hotels Corporation
Spokane, Washington
Greetings Red Lion Hotels Corporation Recruitment Team
I am a highly motivated Service Supervisor with 6 years of experience in Hospitality. I am excited to submit my application for the Lead Service Supervisor position at Red Lion Hotels Corporation, where I believe my skills and expertise would be an excellent fit.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Hospitality Technology to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
Thank you for considering my application for the Lead Service Supervisor position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.
Your time is appreciated,
Frank Scott
872-500-0878
[email protected]
Frank Scott
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.