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service desk technician: Resume Samples & Writing Guide
Professional Summary
Experienced Service Desk Technician with a strong background in IT support. Proven ability to troubleshoot and resolve complex technical issues in a timely manner.
Employment history
Senior Service Desk Technician, Dell Technologies Round Rock, Texas
July 2010 – Present
- Maintain inventory of IT equipment
- Monitor and maintain IT systems
- Create and maintain user documentation
Associate Service Desk Technician, IBM San Francisco, California
January 2009 – June 2010
- Follow up with customers to ensure their issues are resolved
- Recommend system improvements
- Maintain inventory of IT equipment
Junior Service Desk Technician, Microsoft Redmond, Washington
January 2008 – December 2008
- Respond to service requests and resolve technical issues
- Follow up with customers to ensure their issues are resolved
- Install, configure, and upgrade hardware and software
Education
University of Illinois at Urbana, Champaign, Illinois
Master of Science in Network Engineering, November, 2007
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Cyber Security, November, 2003
Skills
Customer Service
Organization
Accounting
Decision Making
Firewalls
Networking
Active Directory
Cloud Computing.
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Employment history
Entry Level Service Desk Technician, Accenture New York, New York
March 2022 – December 2022
- Provide technical support to end users via phone, email, and in-person
- Monitor system performance and security
- Follow up with customers to ensure their issues are resolved
Education
University of California, Berkeley, California
Bachelor of Science in Information Technology, January, 2022
Skills
Organization
Social Media
Problem Solving
Training
Operating Systems
Security
Data Entry
System Administration
Professional Summary
Highly experienced Service Desk Technician with expertise in providing technical support and troubleshooting for a wide range of IT systems. Proven track record of delivering high-quality customer service and resolving complex IT issues in a timely manner.
Employment history
Lead Service Desk Technician, Intel Santa Clara, California
March 2012 – Present
- Install, configure, and upgrade hardware and software
- Perform system backups and data recovery
- Monitor and maintain IT systems
Service Desk Technician, Microsoft Redmond, Washington
September 2010 – February 2012
- Troubleshoot hardware and software issues
- Install, configure, and upgrade hardware and software
- Monitor and maintain IT systems
Jr. Service Desk Technician, Apple Cupertino, California
April 2009 – September 2010
- Create and maintain user documentation
- Follow up with customers to ensure their issues are resolved
- Monitor and maintain IT systems
Education
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Computer Engineering, February, 2009
Skills
Supervisory
Stress Management
Planning
Decision Making
Data Entry
DHCP
Active Directory
Active Directory
Employment history
Lead Service Desk Technician, Apple Cupertino, California
January 2017 – Present
- Manage user accounts, permissions, and access rights
- Follow up with customers to ensure their issues are resolved
- Monitor system performance and security
Service Desk Technician, Dell Technologies Round Rock, Texas
August 2015 – December 2016
- Monitor and maintain IT systems
- Respond to service requests and resolve technical issues
- Manage user accounts, permissions, and access rights
Entry Level Service Desk Technician, Intel Santa Clara, California
August 2014 – July 2015
- Create and maintain user documentation
- Document technical issues and resolutions
- Perform system backups and data recovery
Education
University of California, Berkeley, California
Bachelor of Science in Information Systems Management, June, 2014
Skills
Training
Collaboration
Reliability
Emotional Intelligence
Virtualization
Networking
ITIL
Computer Hardware
Employment history
Lead Service Desk Technician, Amazon Seattle, Washington
January 2021 – Present
- Document technical issues and resolutions
- Respond to service requests and resolve technical issues
- Participate in IT projects and implementations
Associate Service Desk Technician, Accenture New York, New York
July 2020 – December 2020
- Train users on new systems and software
- Recommend system improvements
- Monitor and maintain IT systems
Junior Service Desk Technician, Intel Santa Clara, California
December 2019 – June 2020
- Perform system backups and data recovery
- Manage user accounts, permissions, and access rights
- Monitor and maintain IT systems
Education
Stanford University, Palo Alto, California
Bachelor of Science in Information Technology, November, 2019
Skills
Emotional Intelligence
Attention to Detail
Negotiation
Negotiation
Troubleshooting
System Administration
Cloud Computing.
Windows Server
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service desk technician Job Descriptions; Explained
If you're applying for an service desk technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
service desk technician
- Providing technical and desk-side support to the Business customers and internal users
- Maintaining, analyzing, troubleshooting and repair of computer systems
- Creating trouble tickets to document all reported issues
- Responsible for providing a high level of customer service
2
service desk technician
- Customer related support for incidents and requests received by the Service desk – This includes support for Microsoft Windows 7 to Windows 10, Microsoft Exchange, Mimecast and Windows Server – Active Directory
- Call logging application used: Remedy ITSM Edge
- Explaining technical information in clear terms to non-technical individuals to promote better understanding
- Responding to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Creating support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Removing malware, ransomware and other threats from laptops and desktop systems
- Application support including Syspro, Navision, Sharepoint and SAP
3
service desk technician
- Provide support for local and remote users within Australian and New Zealand
- Provide support for SAP and AS400
- Provide administration of users within Lotus Notes
- Manage user and computers within an AD environment
- Support users with Microsoft Office 2003 and 2010
- Managed setup and service requests for new PC’s and peripherals
4
service desk technician
- Troubleshooting Laptop and Desktop related network issues, LAN, WiFi and 3G connectivity
service desk technician Job Skills
For an service desk technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Troubleshooting
- Technical Support
- System Administration
- Networking
- Computer Hardware
- Active Directory
- Operating Systems
- Windows Server
- Virtualization
- Security
- Active Directory
- PowerShell
- Firewalls
- DHCP
- DNS
- Linux
- TCP/IP
- ITIL
- VoIP
- Cloud Computing.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your service desk technician Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Pete Scott
91 Hickory St., Bairoil, WY 82322Employment history
Chief Service Desk Technician, Microsoft Redmond, Washington
June 2023 – Present
- Troubleshoot hardware and software issues
- Maintain inventory of IT equipment
- Monitor and maintain IT systems
Associate Service Desk Technician, Amazon Seattle, Washington
January 2022 – May 2023
- Manage user accounts, permissions, and access rights
- Monitor system performance and security
- Troubleshoot hardware and software issues
Entry Level Service Desk Technician, Amazon Seattle, Washington
June 2021 – December 2021
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Certified Information Security Manager (CISM), April, 2021
Skills
Collaboration
Flexibility
Mentoring
Project Management
PowerShell
Virtualization
DHCP
Security
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your service desk technician Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Service Desk Technician, Oracle Redwood City, California
January 2015 – May 2022
- Maintane inventory of IT equipment
- Trouble-shoot hardwere and softwere issuses
- Train user's on new systems and softwere
Service Desk Technician, IBM San Francisco, California
January 2014 – December 2014
- Mointor system performance and securty
- Creat and maintain user documentations
- Perform system back-ups and data recoveries
Junior Service Desk Technician, IBM San Francisco, California
July 2012 – December 2013
- Recomend system improvments
- Creat and maintane user documentaion
- Train users on new systems and softwares
Education
Stanford University, Palo Alto, California
Doctor of Philosophy in Network Security, May, 2012
Stanford University, Palo Alto, California
Bachelor of Science in Software Engineering, May, 2008
Skills
Technical
Organization
Documentation
Research
VoIP
Linux
Networking
Active Directory
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
service desk technician Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an service desk technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Service Desk Technician
Google
Mountain View, California
Mountain View, California
Greetings Google Recruitment Team
I am excited to apply for the Senior Service Desk Technician role at Google. As a highly skilled Service Desk Technician, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Information Technology (IT), I am excited to apply my skills to this role and contribute to your organization's growth and success.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Kindest regards,
Dave Quinn
846-485-4713
[email protected]
Dave Quinn
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.