5 Amazing reservations manager Resume Examples (Updated 2023) + Skills & Job Descriptions

reservations manager

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reservations manager: Resume Samples & Writing Guide

Employment history

Chief Reservations Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

December 2017 – Present

Develop and implement strategies to maximize occupancy rates
Manage the reservations process and ensure accuracy of bookings
Monitor and adjust room rates to maximize profitability

Reservations Manager, Choice Hotels International Rockville, Maryland

June 2017 – November 2017

Implement and maintain reservation systems and processes
Develop and implement strategies to maximize occupancy rates
Train and manage reservations staff

Entry Level Reservations Manager, Best Western Hotels & Resorts Phoenix, Arizona

June 2016 – May 2017

Create and manage reports on reservations and occupancy
Handle customer inquiries and complaints in a professional manner
Train and manage reservations staff

Education

University of Houston, Houston, Texas

Bachelor of Science in Culinary Arts, April, 2016

Skills

Stress Management

Emotional Intelligence

Innovation

Research

Group Bookings

Upselling

Hospitality Marketing

GDS Systems

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Employment history

Lead Reservations Manager, Red Lion Hotels Corporation Spokane, Washington

December 2018 – Present

Handle customer inquiries and complaints in a professional manner
Maintain relationships with vendors, corporate clients, and travel agents
Develop and implement strategies to maximize occupancy rates

Associate Reservations Manager, Best Western Hotels & Resorts Phoenix, Arizona

May 2018 – November 2018

Monitor and analyze customer feedback to identify areas of improvement
Implement and maintain reservation systems and processes
Ensure compliance with industry regulations and safety standards

Entry Level Reservations Manager, Accor Hotels Dallas, Texas

December 2016 – April 2018

Monitor and report on competitors’ pricing strategies
Monitor and manage online travel agents and their bookings
Handle customer inquiries and complaints in a professional manner

Education

Texas Tech University, Lubbock, Texas

Master of Science in Hospitality and Tourism Management, October, 2016

Texas Tech University, Lubbock, Texas

Bachelor of Science in Hospitality Business Management, October, 2012

Skills

Business Acumen

Analytical

Teamwork

Organization

Hospitality Industry Knowledge

GDS Systems

Upselling

Hospitality Accounting

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Employment history

Lead Reservations Manager, Hyatt Hotels Corporation Chicago, Illinois

January 2020 – Present

Monitor and maintain up-to-date knowledge of the local area
Ensure compliance with industry regulations and safety standards
Manage the reservations process and ensure accuracy of bookings

Reservations Manager, Hyatt Hotels Corporation Chicago, Illinois

January 2019 – December 2019

Maintain relationships with vendors, corporate clients, and travel agents
Analyze and report on reservations data to identify trends and opportunities
Create and manage reports on reservations and occupancy

Junior Reservations Manager, Red Lion Hotels Corporation Spokane, Washington

July 2018 – December 2018

Maintain relationships with vendors, corporate clients, and travel agents
Ensure compliance with industry regulations and safety standards
Handle customer inquiries and complaints in a professional manner

Education

Cornell University, Ithaca, New York

Master of Science in Hospitality Business Management, May, 2018

Cornell University, Ithaca, New York

Bachelor of Science in Culinary Arts, May, 2014

Skills

Collaboration

Communication

Coaching

Troubleshooting

Microsoft Office

Hospitality Accounting

Hospitality Industry Knowledge

Reservation System Knowledge

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Employment history

Chief Reservations Manager, Red Lion Hotels Corporation Spokane, Washington

November 2020 – Present

Monitor and report on competitors’ pricing strategies
Train and manage reservations staff
Monitor and adjust room rates to maximize profitability

Associate Reservations Manager, Choice Hotels International Rockville, Maryland

November 2019 – October 2020

Ensure compliance with industry regulations and safety standards
Develop and implement strategies to maximize occupancy rates
Monitor and report on competitors’ pricing strategies

Junior Reservations Manager, Best Western Hotels & Resorts Phoenix, Arizona

November 2018 – October 2019

Analyze and report on reservations data to identify trends and opportunities
Handle customer inquiries and complaints in a professional manner
Implement and maintain reservation systems and processes

Education

University of Nevada, Las Vegas, Nevada

Master of Arts in Hotel and Restaurant Management, September, 2018

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Hospitality Business Management, September, 2014

Skills

Analytical

Leadership

Risk Management

Interpersonal

Hospitality Accounting

Problem Solving

Group Bookings

Travel Industry Knowledge

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Professional Summary

An experienced Reservations Manager with a passion for providing outstanding customer service. Skilled in managing reservations systems and providing superior customer service to ensure a memorable experience for all guests.

Employment history

Senior Reservations Manager, Choice Hotels International Rockville, Maryland

May 2014 – Present

Monitor and analyze customer feedback to identify areas of improvement
Manage the reservations process and ensure accuracy of bookings
Handle customer inquiries and complaints in a professional manner

Associate Reservations Manager, Choice Hotels International Rockville, Maryland

November 2012 – April 2014

Develop and implement strategies to maximize occupancy rates
Create and manage reports on reservations and occupancy
Handle customer inquiries and complaints in a professional manner

Junior Reservations Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

November 2011 – October 2012

Develop and implement strategies to maximize occupancy rates
Create and manage reports on reservations and occupancy
Monitor and analyze customer feedback to identify areas of improvement

Education

University of South Carolina, Columbia, South Carolina

Bachelor of Science in Hospitality Management, September, 2011

Skills

Reporting

Collaboration

Business Acumen

Time Management

Hospitality Sales

Hospitality Software

Hospitality Marketing

Group Bookings

Use This reservations manager Resume Template

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reservations manager Job Descriptions; Explained

If you're applying for an reservations manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

reservations manager

Make customer the priority.
Make sure all requirements of the daily management checklist have been completed.
Monitor rates by contacting competition
Assist with managing of approximately 25-30 independent company dealerships to maintain a great standing company relationship.
inventory control including reporting of stolen and / or recovered equipment.
Heavy call volume: call center.
Developed , implemented and monitored programs to maximize customer satisfaction.

reservations manager

All aspects of inbound reservations from both Domestic and International agents. Confirmations, Amendments & invoicing
Managing Accounts Payable/Receivable
Telephone communications
Front Desk Check in and Check out
Building Procedures and Manuals
Managing Staff
Overseeing Restaurant / cafe operations.

reservations manager

Arrange for drivers to pick up particular customers or groups on a regular schedule.
Dispatch work daily.
Resolve customer complaints or answer customers’ questions regarding pricing and procedures.
Recruit, interview, and select drivers.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. drivers, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

reservations manager

Provided detailed daily departmental reports ad updates to senior management.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel reservations or requests
Comfortable with relay service for hearing-impaired customers needing assistance with rentals or reservations.
Promote company products and services to better assist customers

reservations manager

Responsible for London market. Handling the Inventory of 75 serviced apartments
Accountable for Inventory management on daily basis.
New channels to be introduced for the expansion of the brand.
Handling corporate guests, creating customized packages for corporate requirements.
Handling guest complaints, offering feedback and after sales service.
Market Study and Competition Analysis

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reservations manager Job Skills

For an reservations manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Reservation System Knowledge
Revenue Management
Revenue Forecasting
Revenue Optimization
Hospitality Industry Knowledge
Customer Service
Microsoft Office
Yield Management
Group Bookings
GDS Systems
Hospitality Software
Hospitality Sales
Hospitality Marketing
Hospitality Accounting
Travel Industry Knowledge
Travel Arrangements
Rate Management
Problem Solving
Upselling
Negotiation.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your reservations manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Reservations Manager, Best Western Hotels & Resorts Phoenix, Arizona

September 2021 – Present

Create and manage reports on reservations and occupancy
Ensure compliance with industry regulations and safety standards
Train and manage reservations staff

Reservations Manager, Best Western Hotels & Resorts Phoenix, Arizona

March 2021 – August 2021

Implement and maintain reservation systems and processes
Ensure compliance with industry regulations and safety standards
Maintain relationships with vendors, corporate clients, and travel agents

Entry Level Reservations Manager, Hilton Hotels & Resorts McLean, Virginia

August 2020 – February 2021

Education

Texas Tech University, Lubbock, Texas

Doctor of Philosophy in Hospitality Business Management, June, 2020

Texas Tech University, Lubbock, Texas

Bachelor of Science in Food Service Management, June, 2016

Skills

Computer Literacy

Relationship Management.

Networking

Customer Service

Hospitality Industry Knowledge

Reservation System Knowledge

GDS Systems

Travel Industry Knowledge

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your reservations manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Reservations Manager, Hilton Hotels & Resorts McLean, Virginia

February 2010 – May 2022

Develp and implement marketing strategys to promote hotel services
Monitor and maintin up-to-date knowledge of the local area
Monitor and analys customer feedback to identify areas of improvement

Associate Reservations Manager, Marriott International Bethesda, Maryland

August 2009 – January 2010

Handle customer inquiries and complaints in a profesional manner
Develop and implement strategies to maximise occupany rates
Monitor and adjust room rates to maximise profitablity.

Jr. Reservations Manager, Hilton Hotels & Resorts McLean, Virginia

February 2008 – July 2009

Moniter and adjuct room rates to maximise profitalibity
Create and managge reports on reservatios and occupency
Develop and implemente marketing strategys to promote hotel servieces

Education

San Diego State University, San Diego, California

Bachelor of Arts in Hotel and Restaurant Management, January, 2008

Skills

Project Management

Interpersonal

Reliability

Database Management

Rate Management

Hospitality Industry Knowledge

Revenue Forecasting

Hospitality Marketing

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

reservations manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an reservations manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Reservations Manager
Hilton Hotels & Resorts
McLean, Virginia

To the Hiring Team at Hilton Hotels & Resorts

I am a passionate Reservations Manager with 7 years of experience in Hospitality. I am excited to submit my application for the Chief Reservations Manager position at Hilton Hotels & Resorts, where I believe my skills and expertise would be a great asset to your team.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Hilton Hotels & Resorts and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

With gratitude,
Bernie Young
874-893-1221
[email protected]

Bernie Young

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