5 Amazing reservationist Resume Examples (Updated 2023) + Skills & Job Descriptions

reservationist

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reservationist: Resume Samples & Writing Guide

Employment history

Senior Reservationist, Choice Hotels International Rockville, Maryland

March 2019 – Present

Assist in the planning and execution of special events
Maintain a knowledge of hotel room availability
Answer incoming calls and respond to customer inquiries

Associate Reservationist, Choice Hotels International Rockville, Maryland

March 2018 – February 2019

Maintain a knowledge of hotel room availability
Cross-sell hotel services and amenities
Provide excellent customer service and resolve customer complaints

Entry Level Reservationist, Kimpton Hotels & Restaurants San Francisco, California

March 2017 – February 2018

Generate daily, weekly, and monthly reports
Follow up with customer inquiries and confirmations
Update room availability and rates on the hotel website

Education

University of Nevada, Las Vegas, Nevada

Master of Science in Culinary Arts, January, 2017

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Hospitality Management, January, 2013

Skills

Leadership

Organization

Research

Process Improvement

Reservation System

Bookkeeping

Data Entry

Telephone Skills

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Employment history

Senior Reservationist, Choice Hotels International Rockville, Maryland

June 2019 – Present

Answer incoming calls and respond to customer inquiries
Collaborate with other departments to ensure customer satisfaction
Monitor customer feedback and provide customer feedback surveys

Associate Reservationist, InterContinental Hotels Group Atlanta, Georgia

June 2018 – May 2019

Assist with other duties as assigned
Update room availability and rates on the hotel website
Ensure compliance with hotel policies and procedures

Jr. Reservationist, Hilton Hotels & Resorts McLean, Virginia

November 2017 – May 2018

Generate daily, weekly, and monthly reports
Manage customer database and enter customer information
Process reservations by phone, email, and online

Education

University of Houston, Houston, Texas

Doctor of Philosophy in Hospitality and Tourism Management, September, 2017

University of Houston, Houston, Texas

Bachelor of Science in Culinary Arts, September, 2013

Skills

Process Improvement

Social Media

Negotiation

Leadership

Telephone Skills

Data Analysis

Multi-tasking

Interpersonal Skills

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Employment history

Lead Reservationist, Accor Hotels Dallas, Texas

January 2022 – Present

Maintain a knowledge of hotel room availability
Manage customer database and enter customer information
Collaborate with other departments to ensure customer satisfaction

Reservationist, Hyatt Hotels Corporation Chicago, Illinois

August 2020 – January 2022

Answer incoming calls and respond to customer inquiries
Collaborate with other departments to ensure customer satisfaction
Process reservations by phone, email, and online

Junior Reservationist, Hyatt Hotels Corporation Chicago, Illinois

February 2020 – July 2020

Assist with other duties as assigned
Monitor customer feedback and provide customer feedback surveys
Manage customer database and enter customer information

Education

San Diego State University, San Diego, California

Master of Science in Food Service Management, December, 2019

San Diego State University, San Diego, California

Bachelor of Science in Hospitality Management, December, 2015

Skills

Computer Literacy

Documentation

Collaboration

Relationship Management.

POS Systems

Cash Handling

Bookkeeping

Typing

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Employment history

Lead Reservationist, Marriott International Bethesda, Maryland

October 2016 – Present

Process reservations by phone, email, and online
Handle customer billing and payment inquiries
Follow up with customer inquiries and confirmations

Reservationist, Hyatt Hotels Corporation Chicago, Illinois

May 2015 – October 2016

Generate daily, weekly, and monthly reports
Cross-sell hotel services and amenities
Process reservations by phone, email, and online

Jr. Reservationist, Red Lion Hotels Corporation Spokane, Washington

May 2014 – April 2015

Assist with other duties as assigned
Follow up with customer inquiries and confirmations
Cross-sell hotel services and amenities

Education

Pennsylvania State University, University Park, Pennsylvania

Doctor of Philosophy in Hospitality and Tourism Administration, March, 2014

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Arts in Hotel and Restaurant Management, March, 2010

Skills

Strategic Thinking

Customer Service

Mentoring

Supervisory

Multi-tasking

Interpersonal Skills

Customer Service

GDS Systems

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Employment history

Chief Reservationist, Accor Hotels Dallas, Texas

December 2021 – Present

Follow up with customer inquiries and confirmations
Answer incoming calls and respond to customer inquiries
Cross-sell hotel services and amenities

Reservationist, Red Lion Hotels Corporation Spokane, Washington

May 2021 – November 2021

Manage customer database and enter customer information
Assist in the planning and execution of special events
Collaborate with other departments to ensure customer satisfaction

Entry Level Reservationist, InterContinental Hotels Group Atlanta, Georgia

December 2019 – April 2021

Maintain a knowledge of hotel room availability
Ensure compliance with hotel policies and procedures
Generate daily, weekly, and monthly reports

Education

University of South Carolina, Columbia, South Carolina

Doctor of Philosophy in Tourism and Travel Management, October, 2019

University of South Carolina, Columbia, South Carolina

Bachelor of Science in Food Service Management, October, 2015

Skills

Adaptability

Time Management

Teamwork

Interpersonal

Microsoft Office

Guest Relations

Problem Solving

Customer Service

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reservationist Job Descriptions; Explained

If you're applying for an reservationist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

reservationist

the only person in charge from 7 pm-7 am in the Cedar hostel
It needed to be friendly and caring about the people I was in contact with
In the night shift, taking care of passengers and everything else that was going on in the hostel, was in my responsibility
Answer phones and create trips for customers

reservationist

Schedule appointments for the owner and head of property management
Schedule housekeeping and maintenance
Record guest comments and concerns
Calculate and quote charges for services such as round trip fair.

reservationist

Responding to guest calls and inquiries about room reservations, to provide information and reserve rooms for guest coming to the Resort.
Sell, process, and enter and confirm room reservations.
Maintain knowledge of the current Resort events, activities, hours of operation as well as dining options currently available.
Verify payments including incidental costs by obtaining credit card information and post charges to guest accounts and collect all payments due.
Assist guest with issues and complaints, with empathy and a focus on guest satisfaction. Using Supervisor support when necessary.

reservationist

Readily available via phone line for United Airlines passengers
Assist passengers with a variety of needs including modifying and rearranging tickets and flights.
Book new tickets for passengers who are unable to use a computer
Use empowerments to further assist unhappy passengers
Upsell United Airlines products
Provide support and talk through situations with passengers

reservationist

Manage and book trips for customers over the phone or in person
Answer questions via phone about information of Moab for visitors
Give advice/suggestions for people visiting Moab
Give information about National Parks and services
Clean and lock up building
Shuttle people from place to place in Moab

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reservationist Job Skills

For an reservationist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Customer Service
Computer Literacy
Data Entry
Telephone Skills
Scheduling
Microsoft Office
Typing
GDS Systems
Reservation System
Cash Handling
Hotel Management System
POS Systems
Inventory Management
Bookkeeping
Guest Relations
Multi-tasking
Data Analysis
Problem Solving
Interpersonal Skills
Time Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your reservationist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Reservationist, Kimpton Hotels & Restaurants San Francisco, California

April 2019 – May 2022

Ensure compliance with hotel policies and procedures
Provide excellent customer service and resolve customer complaints
Collaborate with other departments to ensure customer satisfaction

Associate Reservationist, Best Western Hotels & Resorts Phoenix, Arizona

April 2018 – March 2019

Update room availability and rates on the hotel website
Handle customer billing and payment inquiries
Process reservations by phone, email, and online

Jr. Reservationist, InterContinental Hotels Group Atlanta, Georgia

October 2017 – April 2018

Education

Johnson & Wales University, Providence, Rhode Island

Master of Science in Hospitality and Tourism Management, August, 2017

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Culinary Arts, August, 2013

Skills

Mentoring

Self-Motivation

Project Management

Creativity

Interpersonal Skills

Guest Relations

Data Analysis

Data Entry

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your reservationist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Reservationist, Accor Hotels Dallas, Texas

November 2022 – Present

Manege custmer databse and entre custmer infomation
Generate daily, weekly, an monthly reports
Assit in the planing and exection of special events.

Associate Reservationist, Hyatt Hotels Corporation Chicago, Illinois

November 2021 – October 2022

Hanlde customer billing and payment inquirys
Answer incomming calls and respont to customer inquirys
Manage customer databse and enter customer infomation

Junior Reservationist, Hilton Hotels & Resorts McLean, Virginia

November 2020 – October 2021

Handl customer billin and payment inquirie
Generat daily, weekly, an monthly report
Provid excellant customer service and resolv customer complaint

Education

Johnson & Wales University, Providence, Rhode Island

Master of Science in Hospitality and Tourism Administration, September, 2020

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Culinary Arts, September, 2016

Skills

Written Communication

Conflict Resolution

Training

Documentation

Guest Relations

POS Systems

Time Management.

Microsoft Office

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

reservationist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an reservationist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Reservationist
Hilton Hotels & Resorts
McLean, Virginia

Hilton Hotels & Resorts Recruitment Team

I am writing to express my interest in the Senior Reservationist position at Hilton Hotels & Resorts. As a Reservationist with 6 years of experience in Hospitality myself, I believe I have the necessary skills and expertise to excel in this role.

Growing up, I always had a fascination with Customer Service. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Senior Reservationist role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Looking forward to hearing from you,
Kevin Davis
943-864-2169
[email protected]

Kevin Davis

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