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reservation specialist: Resume Samples & Writing Guide
Employment history
Chief Reservation Specialist, Red Lion Hotels Corporation Spokane, Washington
March 2016 – Present
- Ensure that all reservations are properly documented
- Keep up-to-date on hotel services, amenities, and promotions
- Provide accurate information about room availability, rates, and features
Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona
March 2015 – February 2016
- Ensure that all customer information is recorded correctly and updated in the system
- Monitor customer feedback and take appropriate action to ensure customer satisfaction
- Assist customers with special requests and ensure they are satisfied with their reservation
Jr. Reservation Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey
March 2014 – February 2015
- Ensure accuracy of all reservations and confirmations
- Provide accurate information about room availability, rates, and features
- Handle customer inquiries and complaints in a professional and courteous manner
Education
Texas Tech University, Lubbock, Texas
Master of Science in Tourism and Travel Management, January, 2014
Texas Tech University, Lubbock, Texas
Bachelor of Science in Food Service Management, January, 2010
Skills
Professionalism
Financial Management
Customer Service
Negotiation
Inventory Management
Data Analysis
Revenue Management
Reservation Systems
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Employment history
Chief Reservation Specialist, InterContinental Hotels Group Atlanta, Georgia
July 2016 – Present
- Provide accurate information about room availability, rates, and features
- Keep up-to-date on hotel services, amenities, and promotions
- Handle customer inquiries and complaints in a professional and courteous manner
Associate Reservation Specialist, Hilton Hotels & Resorts McLean, Virginia
December 2015 – June 2016
- Maintain an up-to-date knowledge of hotel services, room rates, and promotions
- Monitor room availability and inform customers of any changes in their reservation
- Monitor reservation system for discrepancies and take corrective action
Entry Level Reservation Specialist, Kimpton Hotels & Restaurants San Francisco, California
July 2014 – December 2015
- Provide excellent customer service to ensure repeat business
- Follow up with customers to ensure satisfaction and resolve any issues
- Process reservations, cancellations, and modifications in accordance with established policies
Education
University of Central Florida, Orlando, Florida
Master of Science in Hospitality Management, May, 2014
University of Central Florida, Orlando, Florida
Bachelor of Science in Culinary Arts, May, 2010
Skills
Technical
Database Management
Leadership
Professionalism
Scheduling
Communication
Accounting
Travel Arrangements.
Professional Summary
Highly motivated Reservation Specialist with experience in the hospitality industry. Proven ability to provide excellent customer service and maximize revenue opportunities.
Employment history
Senior Reservation Specialist, Accor Hotels Dallas, Texas
March 2013 – Present
- Monitor reservation system for discrepancies and take corrective action
- Follow up with customers to ensure satisfaction and resolve any issues
- Cross-sell hotel services and amenities to enhance guest experience
Reservation Specialist, Hilton Hotels & Resorts McLean, Virginia
August 2012 – February 2013
- Follow up with customers to ensure satisfaction and resolve any issues
- Handle customer inquiries and complaints in a professional and courteous manner
- Provide accurate information about room availability, rates, and features
Entry Level Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona
March 2011 – August 2012
- Maintain an up-to-date knowledge of hotel services, room rates, and promotions
- Keep up-to-date on hotel services, amenities, and promotions
- Monitor customer feedback and take appropriate action to ensure customer satisfaction
Education
Pennsylvania State University, University Park, Pennsylvania
Room Service Management, January, 2011
Skills
Collaboration
Training
Financial Management
Risk Management
Multi-tasking
Reservation Systems
Time Management
Accounting
Employment history
Lead Reservation Specialist, Marriott International Bethesda, Maryland
March 2016 – Present
- Provide excellent customer service to ensure repeat business
- Process reservations, cancellations, and modifications in accordance with established policies
- Ensure that all reservations are properly documented
Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona
October 2014 – February 2016
- Assist customers with special requests and ensure they are satisfied with their reservation
- Keep up-to-date on hotel services, amenities, and promotions
- Ensure accuracy of all reservations and confirmations
Jr. Reservation Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey
April 2013 – September 2014
- Ensure that all customer information is recorded correctly and updated in the system
- Assist customers with special requests and ensure they are satisfied with their reservation
- Monitor customer feedback and take appropriate action to ensure customer satisfaction
Education
University of Houston, Houston, Texas
Bachelor of Science in Tourism and Travel Management, February, 2013
Skills
Negotiation
Adaptability
Supervisory
Documentation
Microsoft Office
Bookkeeping
Organizational Skills
Scheduling
Professional Summary
Highly organized and customer-focused Reservation Specialist with extensive experience in the hospitality industry. Proven ability to efficiently manage reservations and deliver excellent customer service.
Employment history
Chief Reservation Specialist, Accor Hotels Dallas, Texas
November 2014 – Present
- Ensure that all reservations are properly documented
- Cross-sell hotel services and amenities to enhance guest experience
- Handle customer inquiries and complaints in a professional and courteous manner
Reservation Specialist, Choice Hotels International Rockville, Maryland
November 2013 – October 2014
- Ensure that all customer information is recorded correctly and updated in the system
- Provide accurate information about room availability, rates, and features
- Process reservations, cancellations, and modifications in accordance with established policies
Entry Level Reservation Specialist, Choice Hotels International Rockville, Maryland
May 2012 – October 2013
- Maintain an up-to-date knowledge of hotel services, room rates, and promotions
- Keep up-to-date on hotel services, amenities, and promotions
- Monitor reservation system for discrepancies and take corrective action
Education
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Food Service Management, March, 2012
Skills
Troubleshooting
Organization
Communication
Negotiation
Sales
Revenue Management
Data Analysis
Scheduling
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reservation specialist Job Descriptions; Explained
If you're applying for an reservation specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
reservation specialist
- Yearly top revenue producer.
- Rental owner communication.
- Forbes training.
- Navis certified.
- Detailed information on area for coworkers.
2
reservation specialist/client service
- Updated client records and added appointments to company calendar.
- Cleaned animal enclosures and performed minor maintenance
- Cleaned and disinfected kennels, equipment and work areas
- Promoted grooming services and products to customers
- Maintained a clean and sanitary work environment at all times
- Answered calls in an efficient and quick manner.
- Listened to concerns/problems and transferred calls to correct supervisors.
3
reservation specialist/night auditor
- Acquires sales from in-coming reservation calls and coordinates details of each reservation.
- Informs manager of any special attention guests or VIPs and ensure accurate information, obtaining arrival times, etc.
- Contacts guests/travel agents to clarify any discrepancies in the preferences or requests before arrival.
- Reviews invoices from multiple travel agencies to insure proper payment and provide documented verification of remittance.
- Answers phones inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Retrieve and distribute mail accordingly.
4
reservation specialist
- Answer a wide variety of guest calls for all IHG properties.
- Finely picked hotels that best meet my guest needs.
- Notated any special requests that the guest may need.
- Dual quoted and handled resistance vigilantly.
- Exceeded my quota weekly since date of hire
- Helped trainees on the floor to perfect their sales pitch.
5
reservation specialist
- Verified customers’ credit, and established how the customer would pay for the accommodation.
- Computed bills, collected payments, and made changes for guests.
- Up-sell and cross-sell rooms.
- Make sure customers needs and want are met.
reservation specialist Job Skills
For an reservation specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Reservation Systems
- Booking Software
- Microsoft Office
- Data Analysis
- Bookkeeping
- Revenue Management
- Accounting
- Customer Service
- Sales
- Hospitality Management
- Financial Management
- Scheduling
- Multi-tasking
- Inventory Management
- Time Management
- Communication
- Problem Solving
- Organizational Skills
- Travel Arrangements.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your reservation specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Gary Nelson
964 Valleywood Drive, Hales Corners, WI 53130Employment history
Lead Reservation Specialist, Marriott International Bethesda, Maryland
October 2015 – Present
- Ensure that all reservations are properly documented
- Provide accurate information about room availability, rates, and features
- Monitor room availability and inform customers of any changes in their reservation
Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona
March 2015 – September 2015
- Ensure that all customer information is recorded correctly and updated in the system
- Cross-sell hotel services and amenities to enhance guest experience
- Monitor room availability and inform customers of any changes in their reservation
Entry Level Reservation Specialist, Choice Hotels International Rockville, Maryland
March 2014 – February 2015
Education
University of Nevada, Las Vegas, Nevada
Master of Arts in Hotel and Restaurant Management, February, 2014
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Hospitality Business Management, February, 2010
Skills
Social Media
Networking
Negotiation
Financial Management
Accounting
Booking Software
Reservation Systems
Inventory Management
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your reservation specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Reservation Specialist, Hilton Hotels & Resorts McLean, Virginia
September 2022 – May 2022
- Moniter reservation sytem for discrepencies, and take corrective action.
- Keep up-to-date on hotel services, ammenities, and promtions.
- Assit customers with special requests, and ensure they are satisfed with their reservation.
Reservation Specialist, Marriott International Bethesda, Maryland
March 2022 – August 2022
- Ensure that all reserviations are properly documented
- Keep up-to-date on hotel services, amenites, and promotions
- Provide excellant customer service to ensure repeat busness.
Entry Level Reservation Specialist, Red Lion Hotels Corporation Spokane, Washington
March 2021 – February 2022
- Mointor reservation system for discrepencies and take corrective action
- Ensure accuracey of all reservations and confirmations
- Assist custmers with special requests and ensure they are satisfied with their reservation.
Education
University of Central Florida, Orlando, Florida
Master of Science in Culinary Arts, January, 2021
University of Central Florida, Orlando, Florida
Bachelor of Arts in Hotel and Restaurant Management, January, 2017
Skills
Planning
Teamwork
Coaching
Negotiation
Customer Service
Inventory Management
Communication
Financial Management
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
reservation specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an reservation specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Reservation Specialist
Hyatt Hotels Corporation
Chicago, Illinois
Hyatt Hotels Corporation
Chicago, Illinois
To the respected Hyatt Hotels Corporation Hiring Team
I am excited to apply for the Chief Reservation Specialist role at Hyatt Hotels Corporation. As a highly skilled Reservation Specialist, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.
Thank you for considering my application for the Chief Reservation Specialist role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Looking forward to hearing from you,
Kyle Young
827-962-5441
[email protected]
Kyle Young
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.