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reservation sales agent: Resume Samples & Writing Guide
Employment history
Senior Reservation Sales Agent, IBM Armonk, New York
January 2015 – Present
- Ensure accuracy of customer information and reservations
- Follow up with customers to ensure satisfaction
- Develop and maintain knowledge of the company’s services and products
Reservation Sales Agent, Microsoft Redmond, Washington
January 2014 – December 2014
- Provide customer service support to ensure customer satisfaction
- Monitor customer trends and preferences
- Provide information and assistance to customers regarding travel arrangements
Junior Reservation Sales Agent, Adobe San Jose, California
July 2013 – December 2013
- Ensure accuracy of customer information and reservations
- Provide information and assistance to customers regarding travel arrangements
- Assist with other duties as assigned
Education
University of California, Los Angeles, California
Master of Arts in Business, May, 2013
University of California, Los Angeles, California
Bachelor of Arts in Economics, May, 2009
Skills
Emotional Intelligence
Documentation
Problem Solving
Professionalism
Negotiation
Data Analysis
Cold Calling
Upselling
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Employment history
Chief Reservation Sales Agent, Lexmark Lexington, Kentucky
October 2021 – Present
- Handle customer inquiries and complaints in a professional manner
- Maintain customer databases
- Process customer reservations and bookings
Associate Reservation Sales Agent, Oracle Redwood City, California
April 2021 – September 2021
- Follow up with customers to ensure satisfaction
- Answer incoming calls from customers regarding reservations, changes and cancellations
- Monitor customer trends and preferences
Jr. Reservation Sales Agent, Oracle Redwood City, California
October 2019 – March 2021
- Maintain customer databases
- Answer incoming calls from customers regarding reservations, changes and cancellations
- Assist with marketing and promotional activities
Education
University of Washington, Seattle, Washington
Bachelor of Science in Accounting, August, 2019
Skills
Networking
Analytical
Negotiation
Data Analysis
Data Entry
Customer Service
Account Management
Typing
Employment history
Chief Reservation Sales Agent, SAP Newton, Massachusetts
February 2023 – Present
- Ensure accuracy of customer information and reservations
- Answer incoming calls from customers regarding reservations, changes and cancellations
- Provide customer service support to ensure customer satisfaction
Reservation Sales Agent, Adobe San Jose, California
September 2021 – January 2023
- Process customer reservations and bookings
- Maintain accurate records of customer transactions
- Assist with marketing and promotional activities
Entry Level Reservation Sales Agent, Adobe San Jose, California
March 2020 – August 2021
- Monitor customer trends and preferences
- Maintain accurate records of customer transactions
- Maintain customer databases
Education
University of Michigan, Ann Arbor, Michigan
Doctor of Arts in Economics, January, 2020
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Management, January, 2016
Skills
Data Analysis
Innovation
Troubleshooting
Accounting
Customer Service
Data Analysis
Reservation Systems
Product Knowledge
Professional Summary
Dynamic and customer-focused Reservation Sales Agent with extensive experience in sales, customer service, and problem-solving. Proven success in developing and maintaining relationships with customers to drive sales growth and increase customer satisfaction.
Employment history
Lead Reservation Sales Agent, SAP Newton, Massachusetts
June 2012 – Present
- Upsell additional services or products
- Follow up with customers to ensure satisfaction
- Answer incoming calls from customers regarding reservations, changes and cancellations
Associate Reservation Sales Agent, IBM Armonk, New York
November 2011 – May 2012
- Follow up with customers to ensure satisfaction
- Upsell additional services or products
- Make recommendations for improvements in customer service processes
Junior Reservation Sales Agent, Dell Round Rock, Texas
November 2010 – October 2011
- Assist with marketing and promotional activities
- Upsell additional services or products
- Process customer reservations and bookings
Education
University of California, Los Angeles, California
Professional Selling Certificate, September, 2010
Skills
Process Improvement
Communication
Social Media
Visualization
Account Management
Negotiation
Reservation Systems
Customer Service
Employment history
Senior Reservation Sales Agent, Adobe San Jose, California
April 2018 – Present
- Maintain accurate records of customer transactions
- Handle customer inquiries and complaints in a professional manner
- Follow up with customers to ensure satisfaction
Associate Reservation Sales Agent, HP Palo Alto, California
November 2016 – April 2018
- Provide customer service support to ensure customer satisfaction
- Monitor customer trends and preferences
- Maintain accurate records of customer transactions
Junior Reservation Sales Agent, HP Palo Alto, California
June 2015 – October 2016
- Maintain customer databases
- Process customer reservations and bookings
- Make recommendations for improvements in customer service processes
Education
University of Maryland, College Park, Maryland
Master of Science in Computer Science, April, 2015
University of Maryland, College Park, Maryland
Bachelor of Science in Finance, April, 2011
Skills
Innovation
Emotional Intelligence
Risk Management
Negotiation
Outbound Sales
Upselling
Negotiation
CRM Software
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reservation sales agent Job Descriptions; Explained
If you're applying for an reservation sales agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
reservation sales agent
- Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints.
- Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Show, rent, or assign accommodations.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
2
reservation sales agent
- Assist our Top Elite passengers with travel plans and AAdvantage accounts questions.
- Worked with our Executive Passengers in our Latin division.
- Worked with the passengers and other agents to provide problem solving and resolution.
- Extensive knowledge of Reservations programs such as AAcorn, Sabre, QikRes, ISolve, Helix, Nice, Iclaim.
3
reservation sales agent
- Update night reservation received from direct OTA, GDS, Global Reservation Center.
- Go to each of extra-net inbox in order to respond to all guest inquiry.
- Arrange non refundable booking and process advance payment.
- Assisting of checking rate parity by finding the reason and report to supervisor to fix it.
- Manage availability by close or open online allotment.
- Complete a highest standard phone call reservation LQA at 97% in overall.
- Join VIP pre-arrival meeting every Friday.
4
reservation sales agent
- Keep records of room availability and guests’ account, using computers.
- Verify customers’ credit and establish how the customer will pay for the accommodation.
- Dealing with third party authorities, like agencies, OTAs, FITs, and others, managing extranets as well.
- Assisting my supervisor with all aspects of group reservations.
5
reservation sales agent
- Responsible for handling high volume incoming calls from customers calling into Uhaul centers from across the US and Canada.
- Respond to customers that have general inquiries or are interested in scheduling reservations for Uhaul trucks,trailers and storage rooms.
- Responsible for capturing as many reservations as possible at the highest rate possible by utilizing effective selling techniques and all available tools.
- Assist customers with questions regarding their existing reservations.
reservation sales agent Job Skills
For an reservation sales agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Skills
- Data Entry
- Telephone Etiquette
- Product Knowledge
- Typing
- Microsoft Office
- CRM Software
- Salesforce
- Customer Service
- Data Analysis
- Booking Software
- Account Management
- Cold Calling
- Outbound Sales
- Upselling
- Cross-Selling
- Lead Generation
- Negotiation
- Closing Sales
- Reservation Systems
- Booking Management
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your reservation sales agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Roy Davis
365 Pinecrest Avenue, Ellisville, MO 63021Employment history
Chief Reservation Sales Agent, Microsoft Redmond, Washington
August 2009 – May 2022
- Maintain customer databases
- Provide customer service support to ensure customer satisfaction
- Provide information and assistance to customers regarding travel arrangements
Associate Reservation Sales Agent, Microsoft Redmond, Washington
August 2008 – July 2009
- Monitor customer trends and preferences
- Upsell additional services or products
- Assist with other duties as assigned
Junior Reservation Sales Agent, Oracle Redwood City, California
February 2008 – July 2008
- Ensure accuracy of customer information and reservations
- Handle customer inquiries and complaints in a professional manner
- Maintain accurate records of customer transactions
Education
University of Washington, Seattle, Washington
Sales Certificate, December, 2007
Skills
Decision Making
Process Improvement
Documentation
Networking
Booking Software
Outbound Sales
Data Entry
Closing Sales
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your reservation sales agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Dynamic and results-oriented Reservation Sales Agent with a proven track record of success in sales. Possesses excellent customer service, communication, and problem-solving skills to maximize customer satisfaction.
Employment history
Lead Reservation Sales Agent, Lexmark Lexington, Kentucky
January 2014 – Present
- Maintain customer databases
- Makes recommendations for improvements in customer service processes
- Develops and maintain knowledge of the companys services and products
Reservation Sales Agent, Xerox Norwalk, Connecticut
August 2012 – January 2014
- Prove customer service support to ensure customer satisfaction
- Monitor customer trends & preferences
- Maintain accurste records of customer transactions
Entry Level Reservation Sales Agent, HP Palo Alto, California
August 2011 – July 2012
- "I went to the store
- to buy some food"
- I went to the store,
- to buys some food.
Education
University of Washington, Seattle, Washington
Professional Selling Certificate, June, 2011
Skills
Emotional Intelligence
Negotiation
Innovation
Reliability
Cross-Selling
Booking Software
Outbound Sales
Account Management
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
reservation sales agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an reservation sales agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Reservation Sales Agent
Microsoft
Redmond, Washington
Microsoft
Redmond, Washington
To the respected Microsoft Recruitment Team
I am a highly motivated and experienced Reservation Sales Agent with 10 years of experience in Sales. I am excited to apply for the Senior Reservation Sales Agent position at Microsoft, where I am confident that I can contribute to your organization's success.
Throughout my life, I have pursued my passion for Sales Forecasting and sought out opportunities to learn and grow. My experience in Sales has given me valuable skills such as Emotional Intelligence and Documentation that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Reservation Sales Agent to the position and work with a team of like-minded individuals to achieve our common goals.
Thank you for considering my application for the Senior Reservation Sales Agent position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.
Kind regards,
Ulrich Cooper
983-568-0804
[email protected]
Ulrich Cooper
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.