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reservation agent: Resume Samples & Writing Guide

Quinn Young 847 Riverside Drive, Lake Tapawingo, MO 64015
youngquinn@hotmail.com
865-268-0450

Professional Summary

 Highly motivated and customer service-oriented Hospitality professional with extensive experience as a Reservation Agent. Proven ability to provide excellent customer service, resolve customer complaints, and ensure customer satisfaction. 

Employment history

Lead Reservation Agent, Choice Hotels International Rockville, Maryland
December 2013 – Present
  • Handle customer complaints and resolve issues efficiently
  • Assist guests with special requests and accommodate special needs
  • Upsell room upgrades, packages, and other services
Associate Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
December 2012 – November 2013
  • Ensure compliance with all applicable laws and regulations
  • Process reservations by phone, email, and walk-in guests
  • Monitor room availability and update reservation systems accordingly
Jr. Reservation Agent, InterContinental Hotels Group Atlanta, Georgia
December 2011 – November 2012
  • Assist guests with special requests and accommodate special needs
  • Respond to customer inquiries in a timely and professional manner
  • Maintain up-to-date knowledge of hotel rates, promotions, and availability

Education

Cornell University, Ithaca, New York
Bachelor of Science in Culinary Arts, October, 2011

Skills

Documentation
Teamwork
Relationship Management.
Negotiation
POS Systems
Telephone Etiquette
Inventory Management
Typing

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Richard Martin 351 Hickory Hill Avenue, Elsberry, MO 63343
richard_martin@inbox.com
656-149-2986

Professional Summary

 Experienced and customer-focused Reservation Agent with a passion for the hospitality industry. Offers excellent communication and organizational skills to ensure a seamless and enjoyable experience for guests. 

Employment history

Senior Reservation Agent, Choice Hotels International Rockville, Maryland
June 2013 – Present
  • Monitor and manage cancellations and no-shows
  • Handle customer complaints and resolve issues efficiently
  • Upsell room upgrades, packages, and other services
Reservation Agent, Best Western Hotels & Resorts Phoenix, Arizona
June 2012 – May 2013
  • Maintain a high level of customer service at all times
  • Assist guests with special requests and accommodate special needs
  • Process reservations by phone, email, and walk-in guests
Junior Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California
December 2010 – May 2012
  • Process reservations by phone, email, and walk-in guests
  • Monitor room availability and update reservation systems accordingly
  • Upsell room upgrades, packages, and other services

Education

Johnson & Wales University, Providence, Rhode Island
Master of Science in Hospitality Management, October, 2010
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Tourism and Hospitality Management, October, 2006

Skills

Visualization
Organization
Time Management
Decision Making
Reservation Systems
Customer Service
Hotel Software
GDS Systems
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Pauline Young 617 Birchwood Drive, Comfort, WV 25049
paulineyoung@aol.com
749-335-5848

Employment history

Junior Reservation Agent, Marriott International Bethesda, Maryland
September 2021 – July 2022
  • Respond to customer inquiries in a timely and professional manner
  • Ensure accuracy in entering reservations into the system
  • Generate reports and analyze data to identify trends or opportunities

Education

Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Hospitality Management, August, 2021
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Food Service Management, August, 2017

Skills

Project Management
Public Speaking
Reporting
Self-Motivation
Typing
Data Entry
MS Office
Reservation Confirmation
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Ted Jones 15 Woodland Avenue, Burnside, AZ 86505
jonested50@gmail.com
812-082-7725

Employment history

Senior Reservation Agent, Best Western Hotels & Resorts Phoenix, Arizona
May 2017 – Present
  • Upsell room upgrades, packages, and other services
  • Balance and reconcile daily reservations
  • Generate reports and analyze data to identify trends or opportunities
Reservation Agent, InterContinental Hotels Group Atlanta, Georgia
December 2015 – April 2017
  • Handle customer complaints and resolve issues efficiently
  • Ensure accuracy in entering reservations into the system
  • Provide information about hotel services, amenities, and local attractions
Jr. Reservation Agent, Hilton Hotels & Resorts McLean, Virginia
May 2015 – November 2015
  • Ensure accuracy in entering reservations into the system
  • Monitor room availability and update reservation systems accordingly
  • Process reservations by phone, email, and walk-in guests

Education

University of Houston, Houston, Texas
Bachelor of Science in Food Service Management, March, 2015

Skills

Troubleshooting
Database Management
Data Analysis
Supervisory
Computer Proficiency
Data Entry
POS Systems
Reservation Confirmation
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Hal Quinn 39 Countryside Drive, Del Mar, CA 92014
quinnhal@protonmail.com
917-104-6241

Employment history

Senior Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
May 2021 – Present
  • Upsell room upgrades, packages, and other services
  • Respond to customer inquiries in a timely and professional manner
  • Maintain a high level of customer service at all times
Reservation Agent, Accor Hotels Dallas, Texas
November 2019 – April 2021
  • Upsell room upgrades, packages, and other services
  • Provide information about hotel services, amenities, and local attractions
  • Handle customer complaints and resolve issues efficiently
Junior Reservation Agent, Accor Hotels Dallas, Texas
June 2018 – October 2019
  • Monitor room availability and update reservation systems accordingly
  • Respond to customer inquiries in a timely and professional manner
  • Process reservations by phone, email, and walk-in guests

Education

Pennsylvania State University, University Park, Pennsylvania
Master of Arts in Hotel and Restaurant Management, April, 2018
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Arts in Hotel and Restaurant Management, April, 2014

Skills

Analytical
Decision Making
Creativity
Documentation
Hotel Policies
Telephone Etiquette
Reservation Systems
Booking Software
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reservation agent Job Descriptions; Explained

If you're applying for an reservation agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

reservation agent

  • Daily Reservations Duties as per checklist
  • Managing standards of Customer Service
  • Answering phone calls / emails / chat new bookings and enquiries 
  • Entering new bookings
  • Ensuing correct reservation details entered for website bookings
  • Updating amendments to existing reservations
  • Group reservations and accounts
2

reservation agent

  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates. 
  •  Sorting out any issues that may arise with bookings or reservations 
  •  Answering any questions customers might have about the reservation process. 
  •  Providing support to customers who may need to amend or cancel a reservation. 
3

reservation agent

  • Recording/Booking of vehicles for future or present
  • Vehicle Inspection upon return.
  • Loading promotions on website
  • Creating new rate codes in Opera & Protel
4

reservation agent

  • Hotel’s reservations: made by phone, email, fax.
  • Meet & greet the clients. 
  • Preparation of report for the Mornings Meetings. 
  • Distributing rates in GDS (Travelclick)
5

reservation agent / guest service agent

  • Do daily checks of upcoming bookings through Expedia, Booking.com and other third-party bookings.
  • Do daily payment checks for hotel accommodation and tour bookings
  • Answering phone calls and emails for reservations promptly 
  • Liase with travel agents to create bookings on behalf of guests
  • Use Respax tour operations system to book cruises and adventure tours for guests
  • Help guests with tour enquiries and create reservations for tours in Kakadu, such as flights, cruises and day tours
1 2 3 … 8

reservation agent Job Skills

For an reservation agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Typing
  • MS Office
  • Booking Software
  • Scheduling
  • Multitasking
  • Reservation Systems
  • GDS Systems
  • Reservation Confirmation
  • Hotel Software
  • Cash Handling
  • POS Systems
  • Computer Proficiency
  • Customer Service
  • Telephone Etiquette
  • Upselling
  • Cross-Selling
  • Hotel Policies
  • Reservation Policies
  • Inventory Management
  • Documentation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your reservation agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Gordon Roberts 177 Valleywood Drive, Crossnore, NC 28616

Professional Summary

 Results-driven Reservation Agent with a passion for providing excellent customer service in the hospitality industry. Experienced in handling reservations and inquiries, as well as providing accurate information and problem-solving solutions. 

Employment history

Lead Reservation Agent, Choice Hotels International Rockville, Maryland
November 2010 – Present
  • Balance and reconcile daily reservations
  • Upsell room upgrades, packages, and other services
  • Ensure accuracy in entering reservations into the system
Associate Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
December 2009 – November 2010
  • Maintain a high level of customer service at all times
  • Assist guests with special requests and accommodate special needs
  • Ensure accuracy in entering reservations into the system
Jr. Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California
December 2008 – November 2009

    Education

    Texas Tech University, Lubbock, Texas
    Doctor of Philosophy in Hospitality Management, October, 2008
    Texas Tech University, Lubbock, Texas
    Bachelor of Science in Tourism and Hospitality Management, October, 2004

    Skills

    Visualization
    Project Management
    Presentation
    Emotional Intelligence
    Multitasking
    Typing
    GDS Systems
    Inventory Management

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your reservation agent Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Frank Ingram 454 Sycamore Avenue, Canton, OH 44702
    ingramfrank51@zoho.com
    621-333-8189

    Employment history

    Chief Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
    September 2011 – May 2022
    • Ensure complience with all applicable laws and regulations
    • Ensure accuracey in entering reservations into the sytem
    • Monitor room availabilty and update reservation systems accordinly.
    Associate Reservation Agent, Best Western Hotels & Resorts Phoenix, Arizona
    March 2011 – August 2011
    • Mointor room availability and update reservation systems acordingly
    • Assist guest with special requsts and accomodate special needs
    • Follow up with custmers to confirm reservatins and adress any concerss
    Jr. Reservation Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
    September 2009 – February 2011
    • Mointor and manag cancellations and no-shows
    • Resond to customer inquirys in a timely and profesional manner
    • Maintain a high level of customer servise at all times.

    Education

    Johnson & Wales University, Providence, Rhode Island
    Hotel Management, August, 2009

    Skills

    Reporting
    Written Communication
    Professionalism
    Project Management
    POS Systems
    Multitasking
    Reservation Policies
    Data Entry

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    reservation agent Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an reservation agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Quinn
    Young     youngquinn@hotmail.com
    865-268-0450
    847 Riverside Drive, Lake Tapawingo, MO
    64015

    Lead Reservation Agent
    Choice Hotels International
    Rockville, Maryland

    To the respected Choice Hotels International Hiring Team


    I am a results-driven Reservation Agent with 12 years of experience in Hospitality. I am excited to submit my application for the Lead Reservation Agent role at Choice Hotels International, where I believe I can make a valuable contribution to your team.


    Throughout my life, I have pursued my passion for Hospitality Design and sought out opportunities to learn and grow. My experience in Hospitality has given me valuable skills such as Documentation and Teamwork that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Reservation Agent to the position and work with a team of like-minded individuals to achieve our common goals.


    I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.


    Best regards,
    Quinn Young
    865-268-0450
    youngquinn@hotmail.com

    Quinn Young






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