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it desktop support: Resume Samples & Writing Guide
Employment history
Jr. It Desktop Support, Apple Cupertino, California
June 2022 – April 2023
- Research and recommend innovative, and where possible automated approaches for system administration tasks
- Monitor system performance and troubleshoot issues
- Respond to IT service requests in a timely manner
Education
University of Washington, Seattle, Washington
CompTIA Security+, May, 2022
Skills
Adaptability
Presentation
Database Management
Supervisory
Help Desk Support
Software Installation
Network Administration
VPN
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Employment history
Senior It Desktop Support, HP Palo Alto, California
July 2022 – Present
- Investigate and diagnose technical issues
- Install, configure, and maintain computer systems and peripherals
- Troubleshoot hardware, software, and network issues
It Desktop Support, Intel Santa Clara, California
February 2021 – July 2022
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Set up new users and provide training on computer systems
- Research and recommend innovative, and where possible automated approaches for system administration tasks
Entry Level It Desktop Support, Dell Technologies Round Rock, Texas
August 2019 – January 2021
- Troubleshoot hardware, software, and network issues
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Manage and maintain security of systems
Education
University of Washington, Seattle, Washington
Doctor of Philosophy in Software Engineering, July, 2019
University of Washington, Seattle, Washington
Bachelor of Science in Cyber Security, July, 2015
Skills
Collaboration
Supervisory
Coaching
Data Analysis
Network Security
LAN/WAN
System Administration
Network Troubleshooting
Professional Summary
An experienced IT Desktop Support professional with a strong background in providing technical assistance to users. Proven ability to troubleshoot and resolve complex technical issues quickly and efficiently.
Employment history
Senior It Desktop Support, Dell Technologies Round Rock, Texas
May 2011 – Present
- Follow standard help desk procedures
- Set up new users and provide training on computer systems
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
It Desktop Support, Dell Technologies Round Rock, Texas
December 2009 – April 2011
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to IT service requests in a timely manner
- Perform routine system maintenance
Jr. It Desktop Support, IBM San Francisco, California
May 2009 – November 2009
- Set up new users and provide training on computer systems
- Provide technical support to internal and external customers
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Education
University of Washington, Seattle, Washington
Bachelor of Science in Computer Engineering, April, 2009
Skills
Networking
Coaching
Problem Solving
Financial Management
Operating Systems
TCP/IP
LAN/WAN
DHCP
Professional Summary
Experienced IT Desktop Support professional with a passion for problem-solving and a commitment to providing exceptional customer service. Skilled in troubleshooting, system administration, and network maintenance.
Employment history
Lead It Desktop Support, Intel Santa Clara, California
May 2011 – Present
- Respond to IT service requests in a timely manner
- Manage and maintain security of systems
- Investigate and diagnose technical issues
It Desktop Support, Microsoft Redmond, Washington
December 2009 – April 2011
- Troubleshoot hardware, software, and network issues
- Set up new users and provide training on computer systems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Jr. It Desktop Support, IBM San Francisco, California
May 2009 – November 2009
- Support and maintain hardware and software
- Respond to IT service requests in a timely manner
- Set up new users and provide training on computer systems
Education
University of Washington, Seattle, Washington
Master of Science in Computer Science, April, 2009
University of Washington, Seattle, Washington
Bachelor of Science in Computer Information Systems, April, 2005
Skills
Problem Solving
Project Management
Emotional Intelligence
Business Acumen
IT Support
VPN
Network Troubleshooting
Software Installation
Professional Summary
Experienced IT Desktop Support professional with a strong technical background and excellent customer service skills. Proven ability to troubleshoot and resolve complex technical issues with ease.
Employment history
Lead It Desktop Support, Oracle Redwood City, California
December 2011 – Present
- Manage and maintain security of systems
- Research and recommend innovative, and where possible automated approaches for system administration tasks
- Follow standard help desk procedures
It Desktop Support, Dell Technologies Round Rock, Texas
July 2010 – December 2011
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot hardware, software, and network issues
- Respond to IT service requests in a timely manner
Entry Level It Desktop Support, Oracle Redwood City, California
January 2009 – June 2010
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot hardware, software, and network issues
- Follow standard help desk procedures
Education
University of Washington, Seattle, Washington
Bachelor of Science in Software Engineering, December, 2008
Skills
Emotional Intelligence
Customer Service
Organization
Innovation
TCP/IP
Software Installation
Network Troubleshooting
Computer Maintenance
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it desktop support Job Descriptions; Explained
If you're applying for an it desktop support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
it desktop support /intern
- Installed and monitored LAN switches and Routers with senior colleagues at various units and residency.
- Facilitated business meetings and conferences by installing and setting up hardware (video and audio) that aid large calls and meetings.
- Built, maintained and repaired computer systems PC and laptops.
- Microsoft exchange server installations.
- Inventory of newly purchased stock and data entry into excel.
- Installed and configured security software such as firewalls and antivirus tools.
2
it desktop support
- Working with Progression Infonet client-side location at Maruti Suzuki Window-7 migration project.
- Provide desktop support entire Maruti Udyog units in Gurugram.
- Reconfiguration of all user data profiles from the old systems to new systems.
- Set up the new windows in HP-New laptops, desktops, and work stations.
- Perform data backups and copied into new systems via an online network and offline HDD mounting process.
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN) system equipment.
- Provide telephone support related to system or connectivity issues.
it desktop support /intern Job Skills
For an it desktop support /intern position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Network Administration
- Operating Systems
- Technical Support
- Troubleshooting
- Hardware Installation
- Software Installation
- Network Troubleshooting
- System Administration
- Active Directory
- Computer Maintenance
- Help Desk Support
- Network Security
- Windows Server
- System Diagnostics
- IT Support
- Computer Repair
- LAN/WAN
- DHCP
- TCP/IP
- VPN
- Firewalls
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your it desktop support /intern Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Kyle Fox 604 Pine Valley Avenue, Bethel, MN 55005
Employment history
Senior It Desktop Support, Accenture New York, New York
February 2021 – Present
- Manage and maintain security of systems
- Troubleshoot hardware, software, and network issues
- Monitor system performance and troubleshoot issues
It Desktop Support, HP Palo Alto, California
August 2019 – January 2021
- Set up new users and provide training on computer systems
- Support and maintain hardware and software
- Manage and maintain security of systems
Entry Level It Desktop Support, Apple Cupertino, California
March 2018 – July 2019
Education
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Information Systems, January, 2018
Skills
Written Communication
Problem Solving
Quality Assurance
Presentation
Windows Server
Technical Support
Network Administration
Software Installation
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your it desktop support /intern Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior It Desktop Support, Dell Technologies Round Rock, Texas
April 2016 – May 2022
- Reserch and recomend innvative, and where possible automated approches for system administation tasks
- Investigate and diagonise technical issues
- Follow standar help desk procedurs
Associate It Desktop Support, Google Mountain View, California
April 2015 – March 2016
- Supprot and maintan hardwear and softwear
- Research and recomend innvotive, and were possible automated apporaches for system adminstration tasks
- Reslove technicle problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other sytems.
Entry Level It Desktop Support, Oracle Redwood City, California
October 2013 – March 2015
- Provide technial assistance and suport for incomming queries and issues related to computer systems, softwere, and hardwere
- Install, configer, and maintane computer systems and periferals
- Document and maintane hardwere and softwere inventry
Education
University of Michigan, Ann Arbor, Michigan
CompTIA Security+, August, 2013
Skills
Supervisory
Documentation
Customer Service
Documentation
Computer Repair
Help Desk Support
Windows Server
Network Administration
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
it desktop support /intern Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an it desktop support /intern position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate It Desktop Support
Microsoft
Redmond, Washington
Microsoft
Redmond, Washington
Microsoft Hiring Team
I am writing to express my interest in the Associate It Desktop Support position at Microsoft. As an It Desktop Support with 1 years of experience in Information Technology (IT) myself, I believe I have the necessary skills and expertise to excel in this role.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Software Development to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
Thank you for considering my application for the Associate It Desktop Support role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
Looking forward to hearing from you,
Walter Nelson
949-953-8823
[email protected]
Walter Nelson
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.