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hotel reservation agent: Resume Samples & Writing Guide

Oliver Nelson

374 Cypress Road, Crawford, TX 76638
[email protected]
951-788-1845

Employment history

Lead Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia
December 2016 – Present
  • Follow up with customers to ensure satisfaction with their stay
  • Ensure compliance with hotel policies and procedures
  • Develop and maintain positive relationships with customers
Hotel Reservation Agent, Hyatt Hotels Corporation Chicago, Illinois
December 2015 – November 2016
  • Update customer profiles and preferences in the reservation system
  • Maintain up-to-date knowledge of hotel services, rates, and promotions
  • Follow up with customers to ensure satisfaction with their stay
Jr. Hotel Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
June 2014 – November 2015
  • Ensure accuracy of customer information in reservation systems
  • Handle customer inquiries and resolve customer complaints in a professional manner
  • Handle cash and credit card transactions

Education

Texas Tech University, Lubbock, Texas
Bachelor of Science in Hospitality Management, May, 2014

Skills

Time Management
Innovation
Customer Service
Database Management
Cash Handling
Conflict Resolution
Travel Arrangements
Cross-Selling

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Carl Ellis

443 Hickory St., Benicia, CA 94510
[email protected]
844-225-3820

Employment history

Lead Hotel Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California
April 2015 – Present
  • Follow up with customers to ensure satisfaction with their stay
  • Handle customer inquiries and resolve customer complaints in a professional manner
  • Update customer profiles and preferences in the reservation system
Hotel Reservation Agent, Marriott International Bethesda, Maryland
September 2014 – March 2015
  • Update customer profiles and preferences in the reservation system
  • Handle cash and credit card transactions
  • Assist guests with check-in and check-out procedures
Junior Hotel Reservation Agent, InterContinental Hotels Group Atlanta, Georgia
April 2013 – August 2014
  • Ensure accuracy of customer information in reservation systems
  • Develop and maintain positive relationships with customers
  • Assist guests with check-in and check-out procedures

Education

University of San Francisco, San Francisco, California
Master of Science in Hospitality Business Management, February, 2013
University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality and Tourism Administration, February, 2009

Skills

Adaptability
Customer Service
Negotiation
Leadership
Computer Proficiency
Travel Arrangements
Time Management
Conflict Resolution

Pauline Benson

740 Parkwood Drive, Winnsboro, SC 29180
[email protected]
870-976-9979

Employment history

Jr. Hotel Reservation Agent, Marriott International Bethesda, Maryland
May 2022 – March 2023
  • Ensure accuracy of customer information in reservation systems
  • Develop and maintain positive relationships with customers
  • Provide information about local attractions, restaurants, and other activities

Education

University of Houston, Houston, Texas
Bachelor of Science in Hospitality Business Management, April, 2022

Skills

Analytical
Technical
Innovation
Planning
Multitasking
Scheduling
Bookkeeping
Customer Service

Gordon Gray

398 Laurelwood Drive, Alpena, AR 72611
[email protected]
987-426-3216

Employment history

Chief Hotel Reservation Agent, Marriott International Bethesda, Maryland
November 2015 – Present
  • Follow up with customers to ensure satisfaction with their stay
  • Upsell hotel services and amenities to maximize revenue
  • Monitor and update reservation systems to ensure accurate room availability
Associate Hotel Reservation Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
May 2015 – October 2015
  • Provide information about local attractions, restaurants, and other activities
  • Develop and maintain positive relationships with customers
  • Handle cash and credit card transactions
Jr. Hotel Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
October 2014 – April 2015
  • Monitor and update reservation systems to ensure accurate room availability
  • Ensure accuracy of customer information in reservation systems
  • Provide information about local attractions, restaurants, and other activities

Education

University of Central Florida, Orlando, Florida
Doctor of Arts in Hotel and Restaurant Management, September, 2014
University of Central Florida, Orlando, Florida
Bachelor of Science in Culinary Arts, September, 2010

Skills

Collaboration
Relationship Management.
Project Management
Negotiation
Reservation Systems
POS Systems
Sales
Problem Solving

Cal Daniels

764 Woodland Avenue, Millers Falls, MA 01349
[email protected]
930-925-1290

Professional Summary

 Highly organized and detail-oriented hospitality professional with extensive experience in hotel reservations. Adept at providing excellent customer service and ensuring a positive guest experience. 

Employment history

Lead Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia
January 2014 – Present
  • Develop and maintain positive relationships with customers
  • Upsell hotel services and amenities to maximize revenue
  • Provide information about local attractions, restaurants, and other activities
Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia
August 2012 – January 2014
  • Develop and maintain positive relationships with customers
  • Maintain up-to-date knowledge of hotel services, rates, and promotions
  • Handle customer inquiries and resolve customer complaints in a professional manner
Entry Level Hotel Reservation Agent, Marriott International Bethesda, Maryland
August 2011 – July 2012
  • Provide customer service support over the phone and in person
  • Monitor and update reservation systems to ensure accurate room availability
  • Ensure compliance with hotel policies and procedures

Education

University of South Carolina, Columbia, South Carolina
Master of Science in Tourism and Hospitality Management, June, 2011
University of South Carolina, Columbia, South Carolina
Bachelor of Science in Culinary Arts, June, 2007

Skills

Public Speaking
Computer Literacy
Teamwork
Risk Management
Conflict Resolution
Hospitality Experience
Scheduling
Telephone Etiquette

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hotel reservation agent Job Skills

For an hotel reservation agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Proficiency
  • Customer Service
  • Data Entry
  • Hospitality Experience
  • Bookkeeping
  • Reservation Systems
  • Telephone Etiquette
  • Travel Arrangements
  • MS Office
  • Cash Handling
  • Scheduling
  • POS Systems
  • Multitasking
  • Inventory Management
  • Conflict Resolution
  • Sales
  • Problem Solving
  • Cross-Selling
  • Forecasting
  • Time Management
  • Revenue Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your hotel reservation agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Nate Edwards

77 Hickory St., New Tripoli, PA 18066

Employment history

Senior Hotel Reservation Agent, Red Lion Hotels Corporation Spokane, Washington
August 2014 – May 2022
  • Provide customer service support over the phone and in person
  • Monitor and update reservation systems to ensure accurate room availability
  • Assist guests with check-in and check-out procedures
Hotel Reservation Agent, InterContinental Hotels Group Atlanta, Georgia
February 2014 – July 2014
  • Maintain up-to-date knowledge of hotel services, rates, and promotions
  • Ensure accuracy of customer information in reservation systems
  • Update customer profiles and preferences in the reservation system
Jr. Hotel Reservation Agent, InterContinental Hotels Group Atlanta, Georgia
July 2013 – January 2014
  • Develop and maintain positive relationships with customers
  • Handle cash and credit card transactions
  • Handle customer inquiries and resolve customer complaints in a professional manner

Education

Johnson & Wales University, Providence, Rhode Island
Tourism and Travel Management, May, 2013

Skills

Critical Thinking
Public Speaking
Collaboration
Database Management
Travel Arrangements
Revenue Management
Scheduling
Computer Proficiency

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your hotel reservation agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Rob Martin

524 Meadowview Drive, Woodbury, NY 11797
[email protected]
934-020-4807

Employment history

Lead Hotel Reservation Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
November 2017 – Present
  • Upsell hotel services and ammenities to maximise revenue
  • Provide customer service support oer the phone and in person
  • Processs customer reservations and bookings in a timely manner.
Associate Hotel Reservation Agent, Hilton Hotels & Resorts McLean, Virginia
May 2016 – October 2017
  • Ensure accuracy of customer informations in reservation systems
  • Develop and maintain positive relationships with customer
  • Generate accurate report's to track customer data and revenues
Junior Hotel Reservation Agent, Kimpton Hotels & Restaurants San Francisco, California
May 2015 – April 2016
  • "I went to the store to buy some food
  • I went too the store too buy some food.

Education

Johnson & Wales University, Providence, Rhode Island
Master of Science in Event Planning, March, 2015
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality Business Management, March, 2011

Skills

Creativity
Problem Solving
Time Management
Listening
Multitasking
Customer Service
Telephone Etiquette
Sales

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

hotel reservation agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an hotel reservation agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Oliver
Nelson

[email protected]
951-788-1845
374 Cypress Road, Crawford, TX
76638

Lead Hotel Reservation Agent
Kimpton Hotels & Restaurants
San Francisco, California

To the respected Kimpton Hotels & Restaurants Hiring Team


As a Hotel Reservation Agent with a proven track record of success in Hospitality, I am excited to apply for the Lead Hotel Reservation Agent position at Kimpton Hotels & Restaurants. I believe that my skills and expertise would make a valuable contribution to your team.


Throughout my life, I have been passionate about Food & Beverage Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Time Management and Innovation, which I am excited to apply to the role at Kimpton Hotels & Restaurants. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


I appreciate the opportunity to apply for the Lead Hotel Reservation Agent position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.


Cordially,
Oliver Nelson
951-788-1845
[email protected]

Oliver Nelson






Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.