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helpdesk technician: Resume Samples & Writing Guide
Professional Summary
Experienced Helpdesk Technician with a passion for delivering professional IT support. Proven ability to troubleshoot and resolve complex technical issues quickly and effectively.
Employment history
Senior Helpdesk Technician, Amazon Seattle, Washington
December 2009 – Present
- Participate in IT projects and initiatives
- Provide technical assistance and support to users
- Respond to customer inquiries via phone, email, and chat
Helpdesk Technician, Dell Technologies Round Rock, Texas
December 2008 – November 2009
- Monitor and maintain network infrastructure
- Participate in IT projects and initiatives
- Ensure compliance with applicable regulations and standards
Jr. Helpdesk Technician, Oracle Redwood City, California
May 2008 – November 2008
- Develop and maintain system procedures and policies
- Provide training and guidance to users
- Ensure compliance with applicable regulations and standards
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Engineering, April, 2008
Skills
Database Management
Documentation
Public Speaking
Creativity
Cloud Computing
Data Entry
Active Directory
Technical Support
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Employment history
Senior Helpdesk Technician, Oracle Redwood City, California
September 2016 – Present
- Respond to customer inquiries via phone, email, and chat
- Manage user access and security
- Troubleshoot hardware and software issues
Helpdesk Technician, Apple Cupertino, California
March 2015 – August 2016
- Provide training and guidance to users
- Manage user access and security
- Maintain inventory of IT equipment and software
Entry Level Helpdesk Technician, IBM San Francisco, California
March 2014 – February 2015
- Troubleshoot hardware and software issues
- Ensure compliance with applicable regulations and standards
- Monitor system performance and troubleshoot issues
Education
University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Information Systems Management, January, 2014
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Information Systems Management, February, 2010
Skills
Self-Motivation
Research
Stress Management
Public Speaking
SQL
Software
LAN/WAN
TCP/IP
Employment history
Chief Helpdesk Technician, Accenture New York, New York
March 2021 – Present
- Develop and maintain system procedures and policies
- Provide training and guidance to users
- Document technical solutions and update knowledge base
Helpdesk Technician, Intel Santa Clara, California
August 2020 – February 2021
- Respond to customer inquiries via phone, email, and chat
- Provide training and guidance to users
- Assist with the setup of new users and accounts
Junior Helpdesk Technician, Google Mountain View, California
February 2020 – August 2020
- Manage user access and security
- Monitor and maintain network infrastructure
- Install and configure computer systems and peripheral devices
Education
University of Texas at Austin, Austin, Texas
Master of Science in Computer Engineering, December, 2019
University of Texas at Austin, Austin, Texas
Bachelor of Science in Information Systems Management, December, 2015
Skills
Database Management
Interpersonal
Process Improvement
Analytical
Software
Help Desk Support
Troubleshooting
LAN/WAN
Employment history
Lead Helpdesk Technician, Oracle Redwood City, California
December 2015 – Present
- Document technical solutions and update knowledge base
- Provide training and guidance to users
- Ensure compliance with applicable regulations and standards
Associate Helpdesk Technician, Intel Santa Clara, California
June 2015 – November 2015
- Respond to customer inquiries via phone, email, and chat
- Provide training and guidance to users
- Manage user access and security
Jr. Helpdesk Technician, Microsoft Redmond, Washington
November 2014 – May 2015
- Manage user access and security
- Document technical solutions and update knowledge base
- Install and configure computer systems and peripheral devices
Education
University of California, Berkeley, California
Certified Wireless Network Administrator (CWNA), September, 2014
Skills
Creativity
Computer Literacy
Interpersonal
Negotiation
Software
Linux
SQL
Data Entry
Professional Summary
Helpdesk Technician with extensive experience in providing technical assistance and support to customers and colleagues in the Information Technology (IT) field. Proven track record of troubleshooting and resolving IT issues quickly and efficiently.
Employment history
Senior Helpdesk Technician, Dell Technologies Round Rock, Texas
August 2013 – Present
- Identify and resolve technical problems
- Maintain inventory of IT equipment and software
- Document technical solutions and update knowledge base
Associate Helpdesk Technician, Intel Santa Clara, California
August 2012 – July 2013
- Develop and maintain system procedures and policies
- Maintain inventory of IT equipment and software
- Assist with the setup of new users and accounts
Jr. Helpdesk Technician, Microsoft Redmond, Washington
August 2011 – July 2012
- Troubleshoot hardware and software issues
- Identify and resolve technical problems
- Assist with the setup of new users and accounts
Education
University of California, Berkeley, California
Master of Science in Network Engineering, June, 2011
University of California, Berkeley, California
Bachelor of Science in Network Engineering, June, 2007
Skills
Teamwork
Listening
Documentation
Process Improvement
Software
Help Desk Support
TCP/IP
Security
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helpdesk technician Job Descriptions; Explained
If you're applying for an helpdesk technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
helpdesk technician
- Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
- Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.
- Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.
- Provide technical support to junior staff or clients.
- Compile, administer, and grade examinations or assign this work to others.
- Order required parts and manage in and out going stock
2
helpdesk technician
- Use computers for various applications, such as database management or word processing and using phone support to assist customers.
- Worked in Windows 7/8/10 environments. Supported integration between Sharefile/RightSignature with Microsoft Office and Active Directory.
- Followed up with clients to ensure optimal customer satisfaction.
- Created documentation that empowered and enabled user community.
3
helpdesk technician/analyst i
- Answer calls from customer base using a VoIP phone software.
- Assist customers with general troubleshooting of computer issues.
- Have an understanding of computer software and hardware.
- Write up tickets explaining description of issue that customer is having, routing off to level two support if unable to first hand resolve.
- Check and reply to emails.
- Work with team members to identify issues in a high traffic situations.
- Be knowledgable of, and use Microsoft Office products (Word, Excel, Outlook)
4
helpdesk technician
- Installing and maintaining various hardware, software, and peripherals
- Developing scripts to automate routine and complex tasks
- Addressing and resolving general end-user needs
- Manage ticket queue to ensure tickets are being handled, or routed to necessary team.
5
helpdesk technician
- Representative of the maintenance department for bank employees.
- Maintain records of daily data communication transactions, while replacing computer parts & components when needed.
- Preserve records of equipment maintenance work or repairs.
- Install and configure new equipment, including operating software or outlying equipment.
- Responsible for the repair and maintnance of computers.
helpdesk technician Job Skills
For an helpdesk technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Networking
- Troubleshooting
- Operating Systems
- Technical Support
- System Administration
- Help Desk Support
- Hardware
- Software
- Customer Service
- Active Directory
- Security
- Computer Repair
- TCP/IP
- LAN/WAN
- Windows
- Linux
- SQL
- Scripting
- Cloud Computing
- VoIP
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your helpdesk technician Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Lead Helpdesk Technician, Microsoft Redmond, Washington
February 2012 – May 2022
- Identify and resolve technical problems
- Monitor system performance and troubleshoot issues
- Provide technical assistance and support to users
Helpdesk Technician, Apple Cupertino, California
August 2010 – January 2012
- Respond to customer inquiries via phone, email, and chat
- Install and configure computer systems and peripheral devices
- Monitor and maintain network infrastructure
Jr. Helpdesk Technician, Microsoft Redmond, Washington
August 2009 – July 2010
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Doctor of Philosophy in Information Systems, June, 2009
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Computer Engineering, June, 2005
Skills
Networking
Self-Motivation
Risk Management
Written Communication
Computer Repair
Software
Help Desk Support
SQL
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your helpdesk technician Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Walt Miller
426 Ridge Drive, Smithland, KY 42081Employment history
Chief Helpdesk Technician, Microsoft Redmond, Washington
January 2020 – Present
- Respond to customer inquirys via phone, email, and chat
- Instal and configure computer systems and peripheral devises
- Trouble shoot hardware and softwear issues
Associate Helpdesk Technician, Apple Cupertino, California
July 2019 – December 2019
- Idntify and reslove technial problmes
- Documnt technial solutios and updte knowlege base
- Assit with the setp of new users and acounts
Junior Helpdesk Technician, Dell Technologies Round Rock, Texas
July 2018 – June 2019
- Maintains inventry of IT equipment and software
- Assist with the setup of new users and accountses
- Ensures compliance with applicable regulations and standards.
Education
University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Computer Information Systems, May, 2018
University of Texas at Austin, Austin, Texas
Bachelor of Science in Computer Engineering, May, 2014
Skills
Training
Reliability
Process Improvement
Attention to Detail
Windows
Help Desk Support
Linux
Data Entry
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
helpdesk technician Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an helpdesk technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Helpdesk Technician
IBM
San Francisco, California
IBM
San Francisco, California
IBM Hiring Team
As a Helpdesk Technician with a proven track record of success in Information Technology (IT), I am excited to apply for the Senior Helpdesk Technician position at IBM. I believe that my skills and expertise would make a valuable contribution to your team.
My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for IBM. I am eager to join a team that shares my values and work towards a common goal.
Thank you for considering my application for the Senior Helpdesk Technician position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.
Bests,
Oscar Evans
861-046-9057
[email protected]
Oscar Evans
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.