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helpdesk manager: Resume Samples & Writing Guide

Ursula Benson 35 Willow Park, Liberty, TX 77535
ursula-benson@inbox.com
933-962-7680

Employment history

Chief Helpdesk Manager, Dell Technologies Round Rock, Texas
February 2016 – Present
  • Ensure customer satisfaction
  • Manage helpdesk inventory
  • Train and mentor helpdesk staff
Helpdesk Manager, Google Mountain View, California
March 2015 – February 2016
  • Train and mentor helpdesk staff
  • Liaise with other IT departments
  • Ensure compliance with company policies
Entry Level Helpdesk Manager, Apple Cupertino, California
August 2014 – February 2015
  • Develop strategies to improve helpdesk services
  • Develop and implement helpdesk procedures
  • Train and mentor helpdesk staff

Education

Georgia Institute of Technology, Atlanta, Georgia
Master of Science in Information Systems, June, 2014
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Computer Information Systems, June, 2010

Skills

Emotional Intelligence
Process Improvement
Troubleshooting
Networking
Technical
Computer Literacy
Troubleshooting
Network Administration

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Zoe Watson 537 Cedar Avenue, La Porte City, IA 50651
zoewatson@protonmail.com
802-621-3724

Employment history

Senior Helpdesk Manager, IBM San Francisco, California
August 2017 – Present
  • Create and manage helpdesk reports
  • Monitor helpdesk performance
  • Manage helpdesk inventory
Helpdesk Manager, IBM San Francisco, California
February 2017 – July 2017
  • Manage helpdesk inventory
  • Ensure compliance with company policies
  • Provide technical support to end users
Entry Level Helpdesk Manager, HP Palo Alto, California
July 2016 – January 2017
  • Ensure compliance with company policies
  • Develop strategies to improve helpdesk services
  • Liaise with other IT departments

Education

University of Texas at Austin, Austin, Texas
Bachelor of Science in Software Engineering, June, 2016

Skills

Teamwork
Collaboration
Innovation
Emotional Intelligence
Database Management
Virtualization
Troubleshooting
Risk Management
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Oscar Owens 611 Cherrywood Avenue, Milford, IN 46542
oscarowens75@inbox.com
943-343-2895

Employment history

Chief Helpdesk Manager, Apple Cupertino, California
October 2015 – Present
  • Oversee daily operations of the helpdesk
  • Troubleshoot technical issues
  • Create and manage helpdesk reports
Associate Helpdesk Manager, Oracle Redwood City, California
March 2015 – September 2015
  • Troubleshoot technical issues
  • Develop and implement helpdesk procedures
  • Develop strategies to improve helpdesk services
Entry Level Helpdesk Manager, HP Palo Alto, California
October 2013 – March 2015
  • Monitor and respond to helpdesk tickets
  • Ensure compliance with company policies
  • Create and manage helpdesk reports

Education

University of California, Berkeley, California
Doctor of Philosophy in Network Engineering, August, 2013
University of California, Berkeley, California
Bachelor of Science in Information Technology, August, 2009

Skills

Problem Solving
Stress Management
Data Analysis
Strategic Thinking
Software Development
Computer Literacy
System Security
Hardware Maintenance
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Harry Coleman 481 Hickory Hill Avenue, Gildford, MT 59525
colemanharry@inbox.com
807-409-0344

Employment history

Chief Helpdesk Manager, Amazon Seattle, Washington
May 2016 – Present
  • Manage helpdesk inventory
  • Monitor helpdesk performance
  • Ensure compliance with company policies
Associate Helpdesk Manager, HP Palo Alto, California
May 2015 – April 2016
  • Develop and implement helpdesk procedures
  • Troubleshoot technical issues
  • Maintain and update helpdesk documentation
Junior Helpdesk Manager, Microsoft Redmond, Washington
November 2014 – April 2015
  • Liaise with other IT departments
  • Train and mentor helpdesk staff
  • Monitor helpdesk performance

Education

University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Software Engineering, September, 2014
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Cyber Security, September, 2010

Skills

Innovation
Written Communication
Coaching
Professionalism
Software Development
Quality Assurance
Database Management
Project Management
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Ursa Smith 578 Riverview Drive, Gilbert, AR 72675
ursasmith3@hotmail.com
663-860-2520

Professional Summary

 A motivated Helpdesk Manager with a proven track record of success in the IT field. Experienced in providing technical support, troubleshooting and customer service to ensure customer satisfaction. 

Employment history

Lead Helpdesk Manager, IBM San Francisco, California
March 2012 – Present
  • Monitor and respond to helpdesk tickets
  • Maintain and update helpdesk documentation
  • Troubleshoot technical issues
Helpdesk Manager, Amazon Seattle, Washington
September 2010 – February 2012
  • Develop strategies to improve helpdesk services
  • Develop and implement helpdesk procedures
  • Manage helpdesk inventory
Junior Helpdesk Manager, Microsoft Redmond, Washington
April 2009 – August 2010
  • Liaise with other IT departments
  • Monitor and respond to helpdesk tickets
  • Troubleshoot technical issues

Education

University of California, Berkeley, California
Bachelor of Science in Cyber Security, February, 2009

Skills

Critical Thinking
Creativity
Customer Service
Computer Literacy
Programming
Quality Assurance
Network Administration
Risk Management
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helpdesk manager Job Descriptions; Explained

If you're applying for an helpdesk manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

helpdesk manager

  • Responsible in coordination with entire center
  • Maintaining and monitoring the required workforce per shift
  • Key person in observing the site and agent metrics
  • Managing QA Team in doing the realtime and recorded call quality
  • Working closely with the Workforce team making sure that all agents are fully utilized.
2

helpdesk manager

  •  Provide support for over 150 bars, restaurants, night clubs and resorts.
  • Manually configure routers and run Cat5e cable to ensure proper stability of hardware and prevent downtime.
  • Conduct approximately 5 hour training sessions for managers and servers so they can fluently use the hardware and software on their own.
  • Perform hardware and networking repairs over the phone with the customer, remotely on my own and on site.
  • Create customer facing menu images.
  • Over the phone support 24/7 to help provide outstanding customer service. 

helpdesk manager Job Skills

For an helpdesk manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Analysis
  • Project Management
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Technical
  • Computer Literacy
  • Risk Management
  • Networking
  • Software Development
  • System Administration
  • System Design
  • System Security
  • Cyber Security
  • Cloud Computing
  • Virtualization
  • Network Administration
  • Hardware Maintenance
  • Programming
  • Operating Systems
  • Web Development.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your helpdesk manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Max Quinn 73 Creekview Drive, Garden Prairie, IL 61038

Employment history

Senior Helpdesk Manager, Intel Santa Clara, California
September 2015 – Present
  • Manage and maintain helpdesk staff
  • Ensure compliance with company policies
  • Manage helpdesk inventory
Helpdesk Manager, Google Mountain View, California
September 2014 – August 2015
  • Manage and maintain helpdesk staff
  • Monitor and respond to helpdesk tickets
  • Oversee daily operations of the helpdesk
Entry Level Helpdesk Manager, Google Mountain View, California
February 2014 – August 2014

    Education

    University of Texas at Austin, Austin, Texas
    CompTIA Network+, December, 2013

    Skills

    Documentation
    Organization
    Business Acumen
    Analytical
    Hardware Maintenance
    Software Development
    Virtualization
    Cyber Security

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your helpdesk manager Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Bernie Ingram 228 Valley Drive, Burbank, SD 57010
    ingram-bernie@outlook.com
    971-000-4287

    Employment history

    Lead Helpdesk Manager, Dell Technologies Round Rock, Texas
    October 2010 – May 2022
    • Mange and maintain helpdesk staff
    • Mange helpdesk inventory
    • Train and mentor helpdesk staffs
    Associate Helpdesk Manager, Dell Technologies Round Rock, Texas
    May 2009 – September 2010
    • Train and mentor helpdesk staffs
    • Ensures customer satisfactions
    • Troubleshoots technical issues
    Junior Helpdesk Manager, Google Mountain View, California
    October 2008 – April 2009
    • Develp and implement helpdesk procedeures
    • Mainain and update helpdesk documention
    • Manage helpdesk inventry

    Education

    Massachusetts Institute of Technology, Boston, Massachusetts
    Doctor of Philosophy in Computer Science, August, 2008
    Massachusetts Institute of Technology, Boston, Massachusetts
    Bachelor of Science in Network Security, August, 2004

    Skills

    Computer Literacy
    Communication
    Adaptability
    Research
    Web Development.
    Data Analysis
    System Administration
    Virtualization

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    helpdesk manager Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an helpdesk manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Ursula
    Benson     ursula-benson@inbox.com
    933-962-7680
    35 Willow Park, Liberty, TX
    77535

    Chief Helpdesk Manager
    Accenture
    New York, New York

    Esteemed Accenture Hiring Team


    As a Helpdesk Manager with a proven track record of success in Information Technology (IT), I am excited to apply for the Chief Helpdesk Manager position at Accenture. I believe that my skills and expertise would make a valuable contribution to your team.


    My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Accenture and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


    Thank you for considering my application for the Chief Helpdesk Manager role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


    Kind regards,
    Ursula Benson
    933-962-7680
    ursula-benson@inbox.com

    Ursula Benson






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