5 Amazing help desk specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

help desk specialist

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help desk specialist: Resume Samples & Writing Guide

Professional Summary

Highly experienced Help Desk Specialist in the Information Technology field, offering expertise in customer service, technical support, problem solving, and system maintenance. Proven ability to troubleshoot and resolve customer inquiries quickly and efficiently.

Employment history

Chief Help Desk Specialist, Intel Santa Clara, California

April 2009 – Present

Follow up with customers to ensure issue has been resolved
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Maintain inventory of all equipment, software, and software licenses

Help Desk Specialist, Accenture New York, New York

April 2008 – March 2009

Follow up with customers to ensure issue has been resolved
Respond to telephone, email, and personnel requests for technical support
Provide orientation and guidance to users on how to operate new software and hardware

Entry Level Help Desk Specialist, Accenture New York, New York

October 2007 – March 2008

Respond to telephone, email, and personnel requests for technical support
Diagnose and resolve technical hardware and software issues
Ensure security and privacy of networks and computer systems

Education

University of Texas at Austin, Austin, Texas

Bachelor of Science in Network Security, August, 2007

Skills

Stress Management

Planning

Relationship Management.

Documentation

Cloud Computing

VoIP

LAN/WAN

Cyber Security

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Employment history

Chief Help Desk Specialist, Accenture New York, New York

March 2022 – Present

Respond to telephone, email, and personnel requests for technical support
Document technical knowledge in the form of notes and manuals
Research questions using available resources

Associate Help Desk Specialist, HP Palo Alto, California

August 2021 – February 2022

Follow up with customers to ensure issue has been resolved
Document technical knowledge in the form of notes and manuals
Research questions using available resources

Jr. Help Desk Specialist, Apple Cupertino, California

August 2020 – July 2021

Install, modify, and repair computer hardware and software
Ensure security and privacy of networks and computer systems
Troubleshoot network connectivity issues

Education

Georgia Institute of Technology, Atlanta, Georgia

Doctor of Philosophy in Information Systems, July, 2020

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Science in Software Engineering, July, 2016

Skills

Training

Listening

Decision Making

Attention to Detail

VoIP

Troubleshooting

DHCP

DNS

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Professional Summary

Highly experienced Help Desk Specialist with extensive knowledge of Information Technology (IT) systems and processes. Proven ability to troubleshoot and resolve technical issues quickly and efficiently.

Employment history

Senior Help Desk Specialist, Microsoft Redmond, Washington

March 2013 – Present

Research questions using available resources
Set up computer hardware and install and configure software and drivers
Monitor and test system performance

Help Desk Specialist, HP Palo Alto, California

October 2011 – February 2013

Install, modify, and repair computer hardware and software
Diagnose and resolve technical hardware and software issues
Respond to telephone, email, and personnel requests for technical support

Jr. Help Desk Specialist, HP Palo Alto, California

April 2010 – September 2011

Follow up with customers to ensure issue has been resolved
Ensure security and privacy of networks and computer systems
Develop and maintain local area networks (LANs) and wide area networks (WANs)

Education

Stanford University, Palo Alto, California

Doctor of Philosophy in Information Technology, February, 2010

Stanford University, Palo Alto, California

Bachelor of Science in Information Systems, February, 2006

Skills

Adaptability

Emotional Intelligence

Customer Service

Professionalism

Troubleshooting

System Monitoring

System Administration

Operating Systems

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Employment history

Lead Help Desk Specialist, Google Mountain View, California

February 2020 – Present

Set up computer hardware and install and configure software and drivers
Install, modify, and repair computer hardware and software
Diagnose and resolve technical hardware and software issues

Help Desk Specialist, Dell Technologies Round Rock, Texas

February 2019 – January 2020

Troubleshoot network connectivity issues
Troubleshoot hardware and software issues
Respond to telephone, email, and personnel requests for technical support

Entry Level Help Desk Specialist, Oracle Redwood City, California

August 2018 – January 2019

Diagnose and resolve technical hardware and software issues
Monitor and test system performance
Research questions using available resources

Education

University of Washington, Seattle, Washington

Certified Information Security Manager (CISM), June, 2018

Skills

Customer Service

Collaboration

Reporting

Risk Management

Active Directory

Technical Support

Software Installation

VoIP

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Employment history

Senior Help Desk Specialist, Microsoft Redmond, Washington

July 2015 – Present

Research questions using available resources
Document technical knowledge in the form of notes and manuals
Respond to telephone, email, and personnel requests for technical support

Help Desk Specialist, Google Mountain View, California

January 2015 – June 2015

Provide orientation and guidance to users on how to operate new software and hardware
Develop and maintain local area networks (LANs) and wide area networks (WANs)
Install, modify, and repair computer hardware and software

Jr. Help Desk Specialist, Amazon Seattle, Washington

June 2014 – December 2014

Develop and maintain local area networks (LANs) and wide area networks (WANs)
Troubleshoot network connectivity issues
Diagnose and resolve technical hardware and software issues

Education

University of Illinois at Urbana, Champaign, Illinois

Master of Science in Information Technology, April, 2014

University of Illinois at Urbana, Champaign, Illinois

Bachelor of Science in Cyber Security, April, 2010

Skills

Data Analysis

Visualization

Decision Making

Critical Thinking

Computer Hardware

DNS

Network Security

Software Installation

Use This help desk specialist Resume Template

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help desk specialist Job Descriptions; Explained

If you're applying for an help desk specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

help desk specialist

Monitored Systems in operation and input commands to troubleshoot areas such as Networking, CCTV, and Servers.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Led support team as level-three supervisor providing assistance toaverage of 100 users globally in 24/7 support environment.
Configured hardware, devices and software to setup work stations foremployees.
Removed malware, ransomware and other threats from laptops anddesktop systems.
Responded to support request from end users and patiently walkedindividuals through basic troubleshooting tasks

help desk specialist

Develops, documents, maintains, and enforces Help Desk Procedures designed to provide responsiveness to requests for assistance in support of business needs
Responds to end user requests for assistance
Designs, develops and maintains consistent end user computing software images, in conjunction with and with assistance from Technical Services.
Participates in the development of Project Plans for 1-2 person Projects.
Provides input to regular trouble ticket reports to management, including troubles opened, resolved, and pending during the reporting period.
Participates in Help Services projects, and in Development and Technical Services projects as requested.
Monitors customer (end user) satisfaction with IT Services in general and Help Services in specific and implements corrective action as appropriate.

help desk specialist Job Skills

For an help desk specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Network Administration
Operating Systems
Troubleshooting
Technical Support
Computer Hardware
Software Installation
System Administration
Active Directory
Network Security
Cloud Computing
System Monitoring
Configuration Management
ITIL
DNS
DHCP
VoIP
LAN/WAN
Virtualization
Cyber Security
Firewalls

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your help desk specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Help Desk Specialist, HP Palo Alto, California

April 2023 – Present

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Provide orientation and guidance to users on how to operate new software and hardware
Develop and maintain local area networks (LANs) and wide area networks (WANs)

Help Desk Specialist, Accenture New York, New York

October 2022 – March 2023

Troubleshoot hardware and software issues
Document technical knowledge in the form of notes and manuals
Ensure security and privacy of networks and computer systems

Junior Help Desk Specialist, Apple Cupertino, California

April 2021 – September 2022

Education

University of Texas at Austin, Austin, Texas

Doctor of Philosophy in Computer Engineering, February, 2021

University of Texas at Austin, Austin, Texas

Bachelor of Science in Computer Information Systems, February, 2017

Skills

Critical Thinking

Teamwork

Innovation

Professionalism

DNS

System Monitoring

Network Administration

DHCP

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your help desk specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Help Desk Specialist, Amazon Seattle, Washington

February 2012 – May 2022

Proivde technichal assistance and suport for incomming querys and issues related to computer systems, softwere, and hardwere
Troubleshoot hardwere and softwere issues
Develop and maintan local area networks (LANs) and wide area networks (WANs)

Associate Help Desk Specialist, Amazon Seattle, Washington

July 2011 – January 2012

Set-up computer hardwares and install and configure softwares and driver's
Troubleshoot network connectivites issues
Provide technical assistances and supports for incoming queries and issues relatings to computer systems, softwares, and hardwares.

Jr. Help Desk Specialist, Oracle Redwood City, California

January 2011 – July 2011

Respond to telephone, email, an' personnel requests for technical support
Trouble-shoot hardware an' software issues
Research questions usin' available resources

Education

Georgia Institute of Technology, Atlanta, Georgia

Certified Information Systems Security Professional (CISSP), November, 2010

Skills

Professionalism

Data Analysis

Adaptability

Research

ITIL

Network Administration

Firewalls

Cloud Computing

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

help desk specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an help desk specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Help Desk Specialist
Microsoft
Redmond, Washington

To the Recruitment Team at Microsoft

I am excited to apply for the Chief Help Desk Specialist role at Microsoft. As a highly skilled Help Desk Specialist, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

Throughout my life, I have pursued my passion for Software Development and sought out opportunities to learn and grow. My experience in Information Technology (IT) has given me valuable skills such as Stress Management and Planning that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Help Desk Specialist to the position and work with a team of like-minded individuals to achieve our common goals.

Thank you for considering my application for the Chief Help Desk Specialist role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

With gratitude,
Percy Jackson
853-145-5738
jackson_percy@hotmail.com

Percy Jackson

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