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help desk coordinator: Resume Samples & Writing Guide
Employment history
Jr. Help Desk Coordinator, Accenture New York, New York
May 2022 – February 2023
- Perform system backups and data recovery
- Manage IT assets and inventory
- Respond to inquiries from customers, employees and other IT personnel
Education
Cornell University, Ithaca, New York
Doctor of Philosophy in Network Security, March, 2022
Cornell University, Ithaca, New York
Bachelor of Science in Information Systems, March, 2018
Skills
Listening
Computer Literacy
Training
Documentation
Operating Systems
Networking Protocols
VMware
System Monitoring
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Employment history
Senior Help Desk Coordinator, Dell Technologies Round Rock, Texas
February 2018 – Present
- Troubleshoot technical issues and provide technical support to end users
- Manage IT assets and inventory
- Research and recommend new technologies
Help Desk Coordinator, Accenture New York, New York
August 2016 – January 2018
- Troubleshoot technical issues and provide technical support to end users
- Perform system backups and data recovery
- Document and track customer service requests
Junior Help Desk Coordinator, Google Mountain View, California
February 2016 – July 2016
- Provide training and orientation to new users
- Document and track customer service requests
- Respond to inquiries from customers, employees and other IT personnel
Education
University of Texas at Austin, Austin, Texas
Master of Science in Network Security, December, 2015
University of Texas at Austin, Austin, Texas
Bachelor of Science in Cyber Security, December, 2011
Skills
Supervisory
Analytical
Written Communication
Accounting
Data Entry
System Administration
Operating Systems
Cloud Computing
Employment history
Senior Help Desk Coordinator, Microsoft Redmond, Washington
March 2016 – Present
- Manage IT assets and inventory
- Monitor and maintain IT systems and networks
- Respond to inquiries from customers, employees and other IT personnel
Help Desk Coordinator, Amazon Seattle, Washington
September 2015 – February 2016
- Install, configure and upgrade hardware and software
- Ensure compliance with security policies and procedures
- Research and recommend new technologies
Jr. Help Desk Coordinator, HP Palo Alto, California
February 2015 – August 2015
- Ensure compliance with security policies and procedures
- Provide training and orientation to new users
- Develop and implement IT policies and procedures
Education
Cornell University, Ithaca, New York
Bachelor of Science in Software Engineering, December, 2014
Skills
Emotional Intelligence
Written Communication
Coaching
Adaptability
Networking Protocols
Hardware Maintenance
IT Security
Firewalls
Employment history
Senior Help Desk Coordinator, Microsoft Redmond, Washington
February 2017 – Present
- Provide training and orientation to new users
- Document and track customer service requests
- Respond to inquiries from customers, employees and other IT personnel
Associate Help Desk Coordinator, Microsoft Redmond, Washington
August 2016 – January 2017
- Manage IT assets and inventory
- Ensure compliance with security policies and procedures
- Maintain knowledge base and technical documentation
Jr. Help Desk Coordinator, Intel Santa Clara, California
March 2015 – July 2016
- Ensure compliance with security policies and procedures
- Develop and implement IT policies and procedures
- Liaise with vendors and suppliers
Education
University of Texas at Austin, Austin, Texas
Master of Science in Computer Engineering, January, 2015
University of Texas at Austin, Austin, Texas
Bachelor of Science in Computer Information Systems, January, 2011
Skills
Documentation
Time Management
Process Improvement
Presentation
Linux
Firewalls
Networking Protocols
Windows Server
Employment history
Chief Help Desk Coordinator, Accenture New York, New York
November 2018 – Present
- Provide training and orientation to new users
- Research and recommend new technologies
- Troubleshoot technical issues and provide technical support to end users
Associate Help Desk Coordinator, Google Mountain View, California
May 2018 – October 2018
- Monitor and maintain IT systems and networks
- Liaise with vendors and suppliers
- Install, configure and upgrade hardware and software
Entry Level Help Desk Coordinator, HP Palo Alto, California
October 2017 – April 2018
- Research and recommend new technologies
- Document and track customer service requests
- Respond to inquiries from customers, employees and other IT personnel
Education
Massachusetts Institute of Technology, Boston, Massachusetts
CompTIA Security+, August, 2017
Skills
Listening
Research
Public Speaking
Mentoring
Data Backup
Technical Support
System Monitoring
Linux
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help desk coordinator Job Descriptions; Explained
If you're applying for an help desk coordinator position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk coordinator
- Managing resources on a day-to-day basis.
- Managing, Maintaining and development of Service Desk.
- Processes and maintain Service Desk master data
- M.onitor service delivery against client SLA’s. and ensure all services are delivered within.
- SLA Promoting and marketing the service desk.
- Ensure correct and effective management of all Service escalation processes.
- Monitoring the performance of service desk systems and staff.
2
help desk coordinator
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
- Perform general office duties, such as scanning, faxing and printing.
- Operating Omni Software system (Electronic medical records) as well as verifying patients’ MHSC.
- Perform variety of administrative support tasks such as operating computers to work with pay rolls and other documents as well as scheduling employees.
3
help desk coordinator
- Call logging (AIX,I SERIES,HP,CISCO,HP)
- Managing all the Printer PC Preventive Maintenance schedules.
help desk coordinator Job Skills
For an help desk coordinator position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Network Administration
- Technical Support
- Troubleshooting
- System Administration
- Hardware Maintenance
- Software Installation
- IT Security
- Operating Systems
- Computer Networking
- Active Directory
- Data Backup
- System Monitoring
- VMware
- Windows Server
- Linux
- Networking Protocols
- Firewalls
- Virtualization
- Cloud Computing
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk coordinator Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Ulrich Quinn
4 Sunnyvale Drive, Lynxville, WI 54626Employment history
Chief Help Desk Coordinator, Intel Santa Clara, California
November 2019 – Present
- Research and recommend new technologies
- Troubleshoot technical issues and provide technical support to end users
- Maintain knowledge base and technical documentation
Associate Help Desk Coordinator, Dell Technologies Round Rock, Texas
May 2019 – November 2019
- Develop and implement IT policies and procedures
- Provide training and orientation to new users
- Maintain knowledge base and technical documentation
Entry Level Help Desk Coordinator, Dell Technologies Round Rock, Texas
December 2017 – April 2019
Education
University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Software Engineering, October, 2017
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Network Security, October, 2013
Skills
Conflict Resolution
Negotiation
Mentoring
Listening
IT Security
Active Directory
Software Installation
System Administration
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your help desk coordinator Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Help Desk Coordinator, Microsoft Redmond, Washington
August 2022 – May 2022
- Perform system backups and data recoverey
- Maintain knowledgebase and technical documentaion
- Document and track customer service requets
Associate Help Desk Coordinator, Accenture New York, New York
February 2022 – July 2022
- Ensure compilance with security policies and procedurs
- Perform system back-ups and data recoery
- Liaise with vedors and supplers
Junior Help Desk Coordinator, Google Mountain View, California
August 2020 – January 2022
- Liaise with vendors an suppliers
- Develop and implement IT policys and procedurres
- Perform system backups an data recovery
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Doctor of Philosophy in Software Engineering, June, 2020
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Information Systems, June, 2016
Skills
Collaboration
Computer Literacy
Creativity
Database Management
Operating Systems
Computer Networking
Data Entry
Troubleshooting
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
help desk coordinator Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk coordinator position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate Help Desk Coordinator
Accenture
New York, New York
Accenture
New York, New York
To the Hiring Team at Accenture
I am a passionate Help Desk Coordinator with 1 years of experience in Information Technology (IT). I am excited to submit my application for the Associate Help Desk Coordinator position at Accenture, where I believe my skills and expertise would be a great asset to your team.
As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Listening and Computer Literacy that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Information Technology (IT) to the role and contribute to your organization's success.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Kindest regards,
Gordon Wilson
762-914-1407
[email protected]
Gordon Wilson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.