Use This Template 
Build your resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
help desk agent: Resume Samples & Writing Guide
Employment history
Chief Help Desk Agent, Amazon Seattle, Washington
October 2016 – Present
- Document technical knowledge in the form of notes and manuals
- Stay up-to-date with the latest technologies and advancements in the field
- Research and identify solutions to software and hardware issues
Help Desk Agent, Intel Santa Clara, California
May 2015 – September 2016
- Research and identify solutions to software and hardware issues
- Follow up with customers to ensure their technical issues have been resolved
- Stay up-to-date with the latest technologies and advancements in the field
Jr. Help Desk Agent, Dell Technologies Round Rock, Texas
May 2014 – April 2015
- Develop and implement IT policies and best practices
- Maintain daily performance of computer systems
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Education
Cornell University, Ithaca, New York
Doctor of Philosophy in Information Systems Management, March, 2014
Cornell University, Ithaca, New York
Bachelor of Science in Computer Engineering, March, 2010
Skills
Decision Making
Attention to Detail
Teamwork
Conflict Resolution
System Diagnostics
IT Security
Troubleshooting
IT Infrastructure.
Do you already have a resume? Use our PDF converter and edit your resume.
Professional Summary
Highly experienced Help Desk Agent with extensive knowledge in Information Technology. Proven record of providing outstanding customer service and technical support.
Employment history
Senior Help Desk Agent, Google Mountain View, California
December 2014 – Present
- Recommend hardware and software improvements
- Manage and maintain user accounts, permissions, and access rights
- Diagnose and resolve technical hardware and software issues reported by users
Help Desk Agent, Microsoft Redmond, Washington
July 2013 – November 2014
- Diagnose and resolve technical hardware and software issues reported by users
- Install, modify, and repair computer hardware and software
- Recommend hardware and software improvements
Junior Help Desk Agent, Oracle Redwood City, California
July 2012 – June 2013
- Stay up-to-date with the latest technologies and advancements in the field
- Research and identify solutions to software and hardware issues
- Follow up with customers to ensure their technical issues have been resolved
Education
Georgia Institute of Technology, Atlanta, Georgia
Doctor of Philosophy in Cyber Security, May, 2012
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Software Engineering, May, 2008
Skills
Communication
Data Analysis
Documentation
Social Media
Data Entry
System Monitoring
Active Directory
System Architecture
Employment history
Lead Help Desk Agent, HP Palo Alto, California
February 2018 – Present
- Develop and implement IT policies and best practices
- Install, modify, and repair computer hardware and software
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Help Desk Agent, Dell Technologies Round Rock, Texas
August 2017 – January 2018
- Respond to queries either in person, via phone, or electronically
- Install, modify, and repair computer hardware and software
- Diagnose and resolve technical hardware and software issues reported by users
Junior Help Desk Agent, Microsoft Redmond, Washington
February 2016 – July 2017
- Follow up with customers to ensure their technical issues have been resolved
- Develop and implement IT policies and best practices
- Recommend hardware and software improvements
Education
University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Computer Science, December, 2015
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Information Technology, December, 2011
Skills
Documentation
Self-Motivation
Attention to Detail
Coaching
System Architecture
Operating Systems
Network Security
Network Administration
Employment history
Lead Help Desk Agent, Google Mountain View, California
October 2022 – Present
- Research and identify solutions to software and hardware issues
- Stay up-to-date with the latest technologies and advancements in the field
- Diagnose and resolve technical hardware and software issues reported by users
Associate Help Desk Agent, Intel Santa Clara, California
May 2021 – September 2022
- Follow up with customers to ensure their technical issues have been resolved
- Stay up-to-date with the latest technologies and advancements in the field
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Entry Level Help Desk Agent, Oracle Redwood City, California
October 2020 – April 2021
- Recommend hardware and software improvements
- Manage and maintain user accounts, permissions, and access rights
- Maintain daily performance of computer systems
Education
University of Michigan, Ann Arbor, Michigan
Doctor of Philosophy in Information Systems, September, 2020
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Network Security, September, 2016
Skills
Supervisory
Creativity
Professionalism
Problem Solving
Network Troubleshooting
Network Administration
Active Directory
System Architecture
Professional Summary
Highly experienced Help Desk Agent with excellent customer service and technical problem-solving skills. Proven ability to troubleshoot and resolve complex IT issues quickly and efficiently.
Employment history
Chief Help Desk Agent, IBM San Francisco, California
April 2014 – Present
- Develop and implement IT policies and best practices
- Diagnose and resolve technical hardware and software issues reported by users
- Provide one-on-one end-user training as needed
Associate Help Desk Agent, HP Palo Alto, California
November 2012 – March 2014
- Respond to queries either in person, via phone, or electronically
- Maintain daily performance of computer systems
- Recommend hardware and software improvements
Entry Level Help Desk Agent, IBM San Francisco, California
November 2011 – October 2012
- Stay up-to-date with the latest technologies and advancements in the field
- Diagnose and resolve technical hardware and software issues reported by users
- Develop and implement IT policies and best practices
Education
University of California, Berkeley, California
Doctor of Philosophy in Network Engineering, September, 2011
University of California, Berkeley, California
Bachelor of Science in Information Systems, September, 2007
Skills
Financial Management
Presentation
Risk Management
Decision Making
Software Installation
Computer Hardware
Troubleshooting
Cloud Computing
Not in love with this template? Browse our full library of resume templates
help desk agent Job Descriptions; Explained
If you're applying for an help desk agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk agent
- Answer calls from public and provide information on air travel, Security requirements and other service.
- Provide training to new interns.
- Aware of local telephone listings and frequently dialed numbers.
- Strictly abides by standards policies and procedures governing cases of emergency such as fire,bomb scare and other critical situations.
- Inform the security staff if any anonymous objects in Airport.
- Other duties and responsibility.
2
help desk agent
- Take incoming calls from all Panera Bread corporate and franchise cafés across the United States and Canada.
- Provide technical and IT support for the cafés such as networking, hardware (printers, computers, registers), internet (LAN and WiFi), switches, some business procedures, reporting, email, SSO login and more. I have experience in escalating issues if needed.
- Develop and maintain an in-depth knowledge of the Panera POS System hardware and software technology systems; including front of house, back of house and communication network.
- Diagnose and troubleshoot software, hardware and procedural problems.
- Work to minimize downtime resulting from procedural, hardware, or software applications issues within the Panera POS System.
3
help desk agent
- To handling incoming calls and providing support to customers
- Serving customers via phone, web-chat and emails
- To manage databases while assessing documents and navigating multiple platforms for synthesizing adequate information
- Conveying technical information in simple manner
- Providing strategic insights on the complicated situations
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
4
help desk agent
- Answer calls from the public and provide information on air travel, security requirements, ground transportation and other service.
- Aware of local telephone listings and frequently dialed numbers .
- Respond to queries from airport users both on the phone and face to face.
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
- Maintain a good relationship with airline personnel, CISF, immigration officers under the guidance of the Manager.
- Inform the security staff if any anonymous objects in airport .
5
help desk agent
- Observe and monitor call activities.
help desk agent Job Skills
For an help desk agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Network Administration
- IT Security
- Troubleshooting
- Computer Hardware
- Software Installation
- Active Directory
- Technical Support
- Operating Systems
- System Administration
- Customer Service
- System Monitoring
- Network Troubleshooting
- Network Design
- System Architecture
- Network Security
- Cloud Computing
- Cybersecurity
- System Diagnostics
- IT Infrastructure.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Owen Adams
89 Sunnyvale Drive, Wewoka, OK 74884Employment history
Chief Help Desk Agent, Apple Cupertino, California
February 2018 – May 2022
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Recommend hardware and software improvements
- Install, modify, and repair computer hardware and software
Associate Help Desk Agent, HP Palo Alto, California
August 2016 – January 2018
- Follow up with customers to ensure their technical issues have been resolved
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Recommend hardware and software improvements
Jr. Help Desk Agent, HP Palo Alto, California
March 2015 – July 2016
- Provide one-on-one end-user training as needed
- Recommend hardware and software improvements
- Research and identify solutions to software and hardware issues
Education
Cornell University, Ithaca, New York
Certified Information Security Manager (CISM), January, 2015
Skills
Quality Assurance
Financial Management
Stress Management
Listening
Cybersecurity
IT Security
System Architecture
Customer Service
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your help desk agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Help Desk Agent, Google Mountain View, California
October 2018 – Present
- Reseach and identify solutions to software and hardwares issues
- Document technical knowledges in the form of notes and manual
- Provide one-on-one end-users training as neededed
Help Desk Agent, IBM San Francisco, California
April 2017 – September 2018
- Develp and implement IT policys and best practicess
- Provide one-on-one end-user trainning as needeed
- Provide techncal assistance and support for incomming queries and issuses related to computer systems, softwares, and hardwares
Junior Help Desk Agent, Dell Technologies Round Rock, Texas
October 2016 – March 2017
- "I seen him yesterday"
- I seen him yesterday
Education
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Computer Information Systems, August, 2016
Skills
Supervisory
Presentation
Financial Management
Reliability
Active Directory
Computer Hardware
IT Security
Troubleshooting
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
help desk agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Help Desk Agent
Apple
Cupertino, California
Apple
Cupertino, California
To the respected Apple Recruitment Team
I am a highly motivated and experienced Help Desk Agent with 9 years of experience in Information Technology (IT). I am excited to apply for the Chief Help Desk Agent position at Apple, where I am confident that I can contribute to your organization's success.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like System Administration to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.
Thank you for your time,
Brad Jones
666-731-6856
[email protected]
Brad Jones
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
Related Resumes & Cover Letters
FIND EVERYTHING YOU NEED HERE.
IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...
Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.