Use This Template 
Build your resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
front desk associate: Resume Samples & Writing Guide
Employment history
Chief Front Desk Associate, InterContinental Hotels Group Atlanta, Georgia
July 2016 – Present
- Ensure that all safety and security measures are followed
- Answer incoming calls and respond to inquiries
- Assist guests with luggage and other needs
Associate Front Desk Associate, Wyndham Hotels & Resorts Parsippany, New Jersey
February 2015 – June 2016
- Provide information about the hotel and local attractions
- Follow hotel policies and procedures
- Ensure guest satisfaction by addressing complaints and resolving issues
Jr. Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona
February 2014 – January 2015
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure all guest requests are met in a timely manner
- Maintain a professional and friendly atmosphere
Education
University of San Francisco, San Francisco, California
Master of Science in Hospitality and Tourism Administration, December, 2013
University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality Business Management, December, 2009
Skills
Documentation
Data Analysis
Visualization
Quality Assurance
Visualization
Technical
Database Management
Data Analysis
Do you already have a resume? Use our PDF converter and edit your resume.
Employment history
Senior Front Desk Associate, Marriott International Bethesda, Maryland
September 2022 – Present
- Assist guests with luggage and other needs
- Ensure that all safety and security measures are followed
- Monitor and maintain the front desk inventory
Associate Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois
April 2021 – August 2022
- Ensure all guest requests are met in a timely manner
- Maintain accurate records of guest information
- Handle cash, credit card and room charges
Jr. Front Desk Associate, Accor Hotels Dallas, Texas
October 2019 – March 2021
- Greet guests and check them in/out
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Handle cash, credit card and room charges
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Tourism and Travel Management, August, 2019
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality Business Management, August, 2015
Skills
Database Management
Teamwork
Critical Thinking
Adaptability
Social Media
Presentation
Process Improvement
Technical
Professional Summary
An experienced Front Desk Associate with a passion for providing excellent customer service in the hospitality field. Skilled in problem-solving and multitasking to ensure guests experience a seamless stay.
Employment history
Chief Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois
November 2014 – Present
- Ensure guest satisfaction by addressing complaints and resolving issues
- Handle cash, credit card and room charges
- Answer incoming calls and respond to inquiries
Associate Front Desk Associate, Accor Hotels Dallas, Texas
May 2013 – October 2014
- Ensure all guest requests are met in a timely manner
- Maintain accurate records of guest information
- Ensure that all safety and security measures are followed
Junior Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona
May 2012 – April 2013
- Maintain accurate records of guest information
- Assist guests with luggage and other needs
- Provide concierge services
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Tourism and Hospitality Management, April, 2012
Johnson & Wales University, Providence, Rhode Island
Bachelor of Arts in Hotel and Restaurant Management, April, 2008
Skills
Innovation
Negotiation
Troubleshooting
Emotional Intelligence
Supervisory
Data Analysis
Process Improvement
Business Acumen
Employment history
Senior Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona
December 2020 – Present
- Provide information about the hotel and local attractions
- Assist guests with luggage and other needs
- Answer incoming calls and respond to inquiries
Associate Front Desk Associate, Wyndham Hotels & Resorts Parsippany, New Jersey
June 2019 – November 2020
- Handle cash, credit card and room charges
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Answer incoming calls and respond to inquiries
Entry Level Front Desk Associate, Choice Hotels International Rockville, Maryland
June 2018 – May 2019
- Handle cash, credit card and room charges
- Maintain a professional and friendly atmosphere
- Ensure guest satisfaction by addressing complaints and resolving issues
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Arts in Hotel and Restaurant Management, April, 2018
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Hospitality Business Management, April, 2014
Skills
Creativity
Presentation
Leadership
Problem Solving
Reporting
Customer Service
Innovation
Process Improvement
Employment history
Chief Front Desk Associate, Kimpton Hotels & Restaurants San Francisco, California
May 2018 – Present
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Process guest check-outs and handle monetary transactions
- Maintain accurate records of guest information
Associate Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois
November 2017 – April 2018
- Follow hotel policies and procedures
- Provide concierge services
- Ensure guest satisfaction by addressing complaints and resolving issues
Entry Level Front Desk Associate, InterContinental Hotels Group Atlanta, Georgia
November 2016 – October 2017
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Provide concierge services
- Provide information about the hotel and local attractions
Education
San Diego State University, San Diego, California
Bachelor of Science in Culinary Arts, September, 2016
Skills
Self-Motivation
Leadership
Supervisory
Documentation
Risk Management
Presentation
Visualization
Social Media
Not in love with this template? Browse our full library of resume templates
front desk associate Job Descriptions; Explained
If you're applying for an front desk associate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
front desk associate
- Greet members/customers with enthusiasm.
- Provide fast and easy check-in service for members.
- Maintain gym equipment on floor.
- Ability to give proper tour of gym facilities.
- Negtotiating of potential membership contract.
2
front desk associate
- Track attendance, participation, or performance data related to wellness events.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- File and maintain records.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
3
front desk associate
- Maintained a solid knowledge base of all spa products and services.
- Operating multi-line phone system.
- Record guest comments or complaints, referring guests to managers as necessary.
- Greet and check-in guests, explaining relevant policies and answering questions about services
4
front desk associate
- Customer service Greeting
- Check-ins
- check-outs
- CleaningMaking sure towels, necks drapes, Stations, bathrooms, waiting area, back room for team members only were all clean and sanitary and looked clean.
5
front desk associate
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings)
- Has knowledge about guest rooms, locations, amenities, features, check-in and check-out procedures, and all other services offered by the hotel
- Banks out at the end of the shift by following the blind drop procedures strictly
- Making room reservations, log guest requests and accurately maintain the status of each reservation
- Maintains a high level of professional appearance, demeanor and ethics at all times
front desk associate Job Skills
For an front desk associate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Troubleshooting
- Quality Assurance
- Database Management
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Risk Management
- Supervisory
- Process Improvement
- Business Acumen
- Financial Management
- Visualization
- Reporting
- Innovation
- Accounting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your front desk associate Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Chief Front Desk Associate, Red Lion Hotels Corporation Spokane, Washington
April 2022 – May 2022
- Maintain accurate records of guest information
- Assist guests with luggage and other needs
- Provide concierge services
Associate Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois
April 2021 – March 2022
- Process guest check-outs and handle monetary transactions
- Assist guests with luggage and other needs
- Provide concierge services
Junior Front Desk Associate, Best Western Hotels & Resorts Phoenix, Arizona
September 2020 – March 2021
Education
University of Central Florida, Orlando, Florida
Event Planning, August, 2020
Skills
Professionalism
Written Communication
Financial Management
Self-Motivation
Quality Assurance
Accounting
Project Management
Computer Literacy
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your front desk associate Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Steve Lewis
415 Country Lane, Sparta, MO 65753Professional Summary
Highly motivated professional with extensive experience in the hospitality industry. Skilled in providing excellent customer service and managing front desk operations.
Employment history
Chief Front Desk Associate, Hyatt Hotels Corporation Chicago, Illinois
September 2012 – Present
- Ensure guest satisfaction by addressin complaints, and resolving issues
- Maintain a professional an friendly atmosphere
- Provide concierge servies
Front Desk Associate, Wyndham Hotels & Resorts Parsippany, New Jersey
September 2011 – August 2012
- Folllow hotel policies and procedurs
- Monitor and maintain cleanliness, sanitation, and organziation of assigned work area's
- Provide concierge servies
Jr. Front Desk Associate, Choice Hotels International Rockville, Maryland
September 2010 – August 2011
- Provide concierge servicess
- Assist guest's with luggage's and other need's
- Maintain accurrate records of guest's infomation
Education
University of Nevada, Las Vegas, Nevada
Hospitality Management, July, 2010
Skills
Collaboration
Stress Management
Attention to Detail
Relationship Management.
Technical
Visualization
Innovation
Data Analysis
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
front desk associate Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an front desk associate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Front Desk Associate
Hyatt Hotels Corporation
Chicago, Illinois
Hyatt Hotels Corporation
Chicago, Illinois
Esteemed Hyatt Hotels Corporation Hiring Team
I am writing to express my interest in the Chief Front Desk Associate role at Hyatt Hotels Corporation. As a Front Desk Associate with 9 years of experience in Hospitality, I am confident that I have the necessary skills and expertise to succeed in this position.
Throughout my life, I have been passionate about Hospitality Marketing and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Documentation and Data Analysis, which I am excited to apply to the role at Hyatt Hotels Corporation. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.
Thank you for considering my application for the Chief Front Desk Associate role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Looking forward to hearing from you,
Jonathan Robinson
813-269-0986
[email protected]
Jonathan Robinson
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
Related Resumes & Cover Letters
FIND EVERYTHING YOU NEED HERE.
IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.
4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)
If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...
Avoid These 3 Resume Mistakes at All Costs
Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...
Resume Design Tips and Tricks
Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...
Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.