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desktop support analyst: Resume Samples & Writing Guide
Professional Summary
Highly experienced Desktop Support Analyst providing technical assistance to users in the Information Technology (IT) field. Skilled in troubleshooting hardware and software issues, managing user accounts, and providing user training.
Employment history
Chief Desktop Support Analyst, HP Palo Alto, California
June 2013 – Present
- Update and maintain computer systems
- Configure and install hardware and software
- Install, configure, and maintain desktop systems and applications
Desktop Support Analyst, Apple Cupertino, California
December 2011 – May 2013
- Update and maintain computer systems
- Document technical problems and solutions
- Configure and install hardware and software
Entry Level Desktop Support Analyst, Oracle Redwood City, California
July 2010 – November 2011
- Provide training and support to end-users
- Perform system backups and restores
- Ensure compliance with security policies
Education
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Computer Information Systems, May, 2010
Skills
Financial Management
Mentoring
Research
Collaboration
Technical Support
System Administration
Desktop Support
System Monitoring
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Employment history
Lead Desktop Support Analyst, Google Mountain View, California
December 2016 – Present
- Install, configure, and maintain desktop systems and applications
- Monitor system performance
- Provide training and support to end-users
Desktop Support Analyst, Accenture New York, New York
May 2016 – November 2016
- Provide training and support to end-users
- Ensure compliance with security policies
- Configure and install hardware and software
Jr. Desktop Support Analyst, IBM San Francisco, California
May 2015 – April 2016
- Diagnose and resolve technical problems
- Update and maintain computer systems
- Provide technical support to end-users
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Doctor of Philosophy in Information Technology, March, 2015
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Software Engineering, March, 2011
Skills
Decision Making
Accounting
Strategic Thinking
Analytical
Network Administration
Computer Networking
Data Backup
Hardware Installation
Employment history
Chief Desktop Support Analyst, Oracle Redwood City, California
August 2023 – Present
- Develop and implement technical solutions
- Update and maintain computer systems
- Install, configure, and maintain desktop systems and applications
Desktop Support Analyst, Google Mountain View, California
February 2022 – July 2023
- Perform system backups and restores
- Provide technical support to end-users
- Provide training and support to end-users
Junior Desktop Support Analyst, Apple Cupertino, California
September 2020 – January 2022
- Develop and implement technical solutions
- Perform system backups and restores
- Document technical problems and solutions
Education
University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Cyber Security, July, 2020
University of Texas at Austin, Austin, Texas
Bachelor of Science in Information Technology, July, 2016
Skills
Listening
Financial Management
Troubleshooting
Strategic Thinking
Software Installation
System Security
System Administration
Data Recovery
Employment history
Junior Desktop Support Analyst, HP Palo Alto, California
March 2022 – January 2023
- Monitor and maintain network performance
- Document technical problems and solutions
- Provide training and support to end-users
Education
University of Washington, Seattle, Washington
Doctor of Philosophy in Computer Science, February, 2022
University of Washington, Seattle, Washington
Bachelor of Science in Network Engineering, February, 2018
Skills
Strategic Thinking
Mentoring
Communication
Troubleshooting
System Maintenance
Hardware Installation
Software Installation
User Support
Employment history
Senior Desktop Support Analyst, Apple Cupertino, California
February 2022 – Present
- Ensure compliance with security policies
- Install, configure, and maintain desktop systems and applications
- Provide training and support to end-users
Desktop Support Analyst, Google Mountain View, California
August 2021 – January 2022
- Document technical problems and solutions
- Update and maintain computer systems
- Provide training and support to end-users
Entry Level Desktop Support Analyst, Oracle Redwood City, California
January 2021 – July 2021
- Maintain user accounts and passwords
- Install, configure, and maintain desktop systems and applications
- Monitor and maintain network performance
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Computer Science, December, 2020
Skills
Teamwork
Presentation
Quality Assurance
Coaching
System Troubleshooting
Troubleshooting
System Administration
Computer Repair
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desktop support analyst Job Descriptions; Explained
If you're applying for an desktop support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
desktop support analyst
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Provided phone support to employees, contractors and vendors related to computer, application, VPN, phone & printer issues. Triage (remote into customer’s machines if necessary).
- Used Knowledgebase to research known solutions.
- Utilized Active Directory to provide account creation and password resets.
- Utilized and Monitor tickets using Remedy Helpdesk System in providing first level support to all in bound calls.
- Entered all incidents, requests into Service Desk Manager (tool).
- Kept all tickets up to date with all troubleshooting steps taken and how resolved.
2
desktop support analyst
- Provided technical support for computer incidents, desktop (hardware/software), and third-party software/hardware applications
- Handled the Responsibility of direct client support via phone for a 24/7 call center.
- Installed, upgraded, supported and troubleshot Enterprise Applications hosted on Windows OS and MAC.
- Installed, configured, tested, maintained, monitored, and troubleshot end-user workstations, related hardware, and software like Microsoft office suits including office 365 on a Window 8.1 environment.
- Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
- Maintained and Supported Windows Server 2008 and 2012 DNS, DHCP, Active Directory and File Server.
- Configured user profile including password and join desktop/laptops to the domain through active directory. Coordinate Troubleshooting network connectivity in a LAN/WAN environment.
3
desktop support analyst
- Followed up with customers to ensure issue has been resolved.
- Troubleshot, diagnosed and resolved complex PC issues involving configuration, active directory, Windows 7, 10, Office 2013, Office 365, remote access, VPN & Outlook issues concerning end users moves, additions and changes.
- Monitored all requests and assign to correct group.
- Escalated to Team Lead any issue that needs more investigation. Created and maintained ticket tracking system by following the escalation matrixes per company policy.
- Installed, Upgraded, Configured, Supported & Troubleshot Switches, Routers and wireless access pointing in an Enterprise Environment.
- Installed, Supported & Troubleshot ASA Firewalls in an Enterprise Environment
- Managed and provided technical support for mobile devices/iPhones/iPads etc.
desktop support analyst Job Skills
For an desktop support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Backup
- System Administration
- Hardware Installation
- Software Installation
- System Troubleshooting
- Network Troubleshooting
- Computer Networking
- Technical Support
- Operating Systems
- Data Recovery
- System Security
- System Monitoring
- IT Support
- Network Administration
- Desktop Support
- System Analysis
- Troubleshooting
- Computer Repair
- User Support
- System Maintenance
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your desktop support analyst Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Barry Gray
787 Springwood Drive, Osceola Mills, PA 16666Employment history
Lead Desktop Support Analyst, Google Mountain View, California
July 2014 – May 2022
- Develop and implement technical solutions
- Update and maintain computer systems
- Document technical problems and solutions
Desktop Support Analyst, Intel Santa Clara, California
February 2013 – June 2014
- Diagnose and resolve technical problems
- Provide technical support to end-users
- Update and maintain computer systems
Jr. Desktop Support Analyst, Amazon Seattle, Washington
July 2012 – January 2013
- Document technical problems and solutions
- Perform system backups and restores
- Monitor system performance
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Network Engineering, June, 2012
Skills
Financial Management
Mentoring
Critical Thinking
Research
System Administration
Technical Support
System Monitoring
System Maintenance
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your desktop support analyst Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Desktop Support Analyst, HP Palo Alto, California
March 2015 – Present
- Mointor system performance
- Diagnoise and resolve technicle problems
- Provide technicle support to end-users
Desktop Support Analyst, Google Mountain View, California
September 2013 – February 2015
- Docment techncal probelms and solutuions
- Provied techncal supprot to end-user
- Provied traning and supprot to end-users
Junior Desktop Support Analyst, Microsoft Redmond, Washington
March 2013 – August 2013
- It's been a pleasure to work with you.
- It's been a pleasure too work with you.
Education
University of Illinois at Urbana, Champaign, Illinois
Master of Science in Cyber Security, January, 2013
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Network Engineering, January, 2009
Skills
Coaching
Accounting
Professionalism
Communication
Operating Systems
Network Troubleshooting
Computer Networking
Data Backup
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
desktop support analyst Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an desktop support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Desktop Support Analyst
IBM
San Francisco, California
IBM
San Francisco, California
To the Recruitment Team at IBM
I am a results-driven Desktop Support Analyst with 13 years of experience in Information Technology (IT). I am excited to submit my application for the Chief Desktop Support Analyst role at IBM, where I believe I can make a valuable contribution to your team.
Throughout my life, I have pursued my passion for Business Analysis and have gained experience in this field as a result. This experience has given me valuable skills such as Financial Management and Mentoring, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Desktop Support Analyst and help your organization achieve its well determined goals.
Thank you for considering my application for the Chief Desktop Support Analyst role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
Kindest regards,
Luke Jackson
621-677-0261
[email protected]
Luke Jackson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.