5 Amazing desktop support Resume Examples (Updated 2023) + Skills & Job Descriptions

desktop support

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desktop support: Resume Samples & Writing Guide

Professional Summary

Experienced Desktop Support professional with a passion for utilizing technology to solve complex problems. Skilled in troubleshooting, system maintenance, and providing reliable customer service.

Employment history

Chief Desktop Support, Dell Technologies Round Rock, Texas

December 2010 – Present

Provide training and guidance to users
Respond to user queries and provide technical support
Monitor system performance and troubleshoot problems

Desktop Support, Dell Technologies Round Rock, Texas

December 2009 – November 2010

Setup and configure new hardware and software
Install and configure computer systems
Develop and implement IT policies and best practices

Entry Level Desktop Support, Microsoft Redmond, Washington

June 2009 – November 2009

Perform system backups and recovery
Monitor and maintain computer systems and networks
Maintain and update software and hardware

Education

University of Texas at Austin, Austin, Texas

Bachelor of Science in Computer Information Systems, April, 2009

Skills

Leadership

Analytical

Collaboration

Reporting

Data Backup

Troubleshooting

Software Troubleshooting

Network Security

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Employment history

Chief Desktop Support, Accenture New York, New York

January 2016 – Present

Provide technical assistance and support to users
Provide training and guidance to users
Develop and implement IT policies and best practices

Associate Desktop Support, Intel Santa Clara, California

July 2015 – December 2015

Troubleshoot hardware, software, and network issues
Monitor and maintain computer systems and networks
Setup and configure new hardware and software

Junior Desktop Support, Amazon Seattle, Washington

January 2014 – June 2015

Provide technical assistance and support to users
Respond to user queries and provide technical support
Manage network servers and technology tools

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania

Master of Science in Information Technology, November, 2013

Carnegie Mellon University, Pittsburgh, Pennsylvania

Bachelor of Science in Computer Science, November, 2009

Skills

Business Acumen

Interpersonal

Accounting

Networking

User Support

Patch Management

Network Security

Software Troubleshooting

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Employment history

Chief Desktop Support, Amazon Seattle, Washington

November 2018 – Present

Develop and implement IT policies and best practices
Manage network servers and technology tools
Ensure security and privacy of networks and systems

Desktop Support, HP Palo Alto, California

April 2018 – October 2018

Provide technical assistance and support to users
Troubleshoot hardware, software, and network issues
Setup and configure new hardware and software

Jr. Desktop Support, Apple Cupertino, California

April 2017 – March 2018

Install and configure computer systems
Setup and configure new hardware and software
Monitor system performance and troubleshoot problems

Education

Cornell University, Ithaca, New York

Master of Science in Network Security, March, 2017

Cornell University, Ithaca, New York

Bachelor of Science in Computer Science, March, 2013

Skills

Innovation

Conflict Resolution

Visualization

Reporting

Hardware Installation

IT Support

Network Troubleshooting

Troubleshooting

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Employment history

Chief Desktop Support, Oracle Redwood City, California

February 2016 – Present

Ensure security and privacy of networks and systems
Maintain and update software and hardware
Create user accounts and manage user access

Desktop Support, Google Mountain View, California

March 2015 – January 2016

Monitor system performance and troubleshoot problems
Provide training and guidance to users
Troubleshoot hardware, software, and network issues

Jr. Desktop Support, Amazon Seattle, Washington

September 2013 – February 2015

Provide technical assistance and support to users
Resolve technical issues in a timely manner
Perform system backups and recovery

Education

Stanford University, Palo Alto, California

Doctor of Philosophy in Information Systems, July, 2013

Stanford University, Palo Alto, California

Bachelor of Science in Cyber Security, July, 2009

Skills

Self-Motivation

Flexibility

Negotiation

Process Improvement

Operating System Installation

Data Backup

Security

Network Administration

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Employment history

Lead Desktop Support, Dell Technologies Round Rock, Texas

September 2020 – Present

Setup and configure new hardware and software
Monitor and maintain computer systems and networks
Maintain and update software and hardware

Desktop Support, Google Mountain View, California

September 2019 – August 2020

Create user accounts and manage user access
Perform system backups and recovery
Troubleshoot hardware, software, and network issues

Jr. Desktop Support, Google Mountain View, California

September 2018 – August 2019

Provide training and guidance to users
Maintain and update software and hardware
Resolve technical issues in a timely manner

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Bachelor of Science in Cyber Security, July, 2018

Skills

Teamwork

Documentation

Strategic Thinking

Planning

Troubleshooting

Software Installation

Hardware Installation

Cloud Computing

Use This desktop support Resume Template

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desktop support Job Descriptions; Explained

If you're applying for an desktop support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

desktop support

Assist the network support team with all releases following completion of enterprise project work
Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports
Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products
Work with Network Administrator to troubleshoot network issues
Provide good business management, develops and promotes relationships with both client and other system engineers
Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

desktop support

Maintained support for desktops, laptops, mobile devices, and servers.
Responded to user request for technical support via phone, in-person, and remotely (VNC, Team Viewer, and RDP).
Responsible for adding, removing, and modifying users, devices, and groups in Active Directory.
Modified user and device accounts in the AS400/I-Series database.
Responsible for imaging and backing up computers using Acronis True Image.
Made sure all server backups were complete and data was uncorrupted on a daily basis.
Automated daily and weekly tasks with powershell and bash scripts.

desktop support

Oversee the daily performance of computer systems
Prepare evaluations of software or hardware, and recommend improvements or upgrades
Develop training materials and procedures, and train users on the proper use of hardware or software
Created documentation for end users on how to configure and use various software.

desktop support

Troubleshooting the PC ,Work Station and laptop problems
Installation of Operating systems and software troubleshooting
Provided Technical assistance to the end users
Configured all kinds of hardware devices
Configuring and troubleshooting LAN, WAN network
Configuring and troubleshooting the ERP software

desktop support

Imaged new PCs for deployment.
Configured software for users.
Scheduled meetings with users to identify software and hardware needs.
Scheduled times to refresh their old machines for a seamless transition.
Troubleshoot issues with applications such as Microsoft Office and various other software.
Asset management software.

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desktop support Job Skills

For an desktop support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Network Administration
Desktop Support
Troubleshooting
Hardware Installation
Operating System Installation
Software Installation
Security
Network Security
System Administration
IT Support
Active Directory
System Monitoring
User Support
Technical Support
Network Troubleshooting
Software Troubleshooting
Patch Management
Computer Repair
Data Backup
Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your desktop support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Desktop Support, Intel Santa Clara, California

May 2015 – May 2022

Monitor system performance and troubleshoot problems
Troubleshoot hardware, software, and network issues
Develop and implement IT policies and best practices

Associate Desktop Support, IBM San Francisco, California

December 2013 – May 2015

Troubleshoot hardware, software, and network issues
Provide technical assistance and support to users
Monitor system performance and troubleshoot problems

Jr. Desktop Support, Apple Cupertino, California

June 2012 – November 2013

Education

University of Illinois at Urbana, Champaign, Illinois

CompTIA Network+, May, 2012

Skills

Collaboration

Troubleshooting

Collaboration

Coaching

System Administration

Operating System Installation

System Monitoring

Data Backup

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your desktop support Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly experienced Desktop Support professional with a strong background in Information Technology. Skilled in troubleshooting, problem solving, and providing exceptional customer service.

Employment history

Lead Desktop Support, IBM San Francisco, California

January 2013 – Present

Maintaine and updat software and hardwre
Performm system back-ups and recovry
Provide techncal assistance and support too users

Desktop Support, Intel Santa Clara, California

July 2012 – December 2012

Provide trainin and guidanc to users
Monitor sytem performace and troubleshoot probelms
Maintain and updat software and hardwar

Jr. Desktop Support, Accenture New York, New York

December 2011 – June 2012

Creae usr accunts and manag user access
Maitain and updat softwar and hardwar
Monitr and maitain computr systems and networks

Education

University of Texas at Austin, Austin, Texas

Doctor of Philosophy in Cyber Security, November, 2011

University of Texas at Austin, Austin, Texas

Bachelor of Science in Information Systems, November, 2007

Skills

Reliability

Risk Management

Flexibility

Documentation

System Administration

Software Troubleshooting

Cloud Computing

Operating System Installation

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

desktop support Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an desktop support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Desktop Support
Accenture
New York, New York

Dear Hiring Committee

I am writing to express my interest in the Chief Desktop Support position at Accenture. As a Desktop Support with 14 years of experience in Information Technology (IT) myself, I believe I have the necessary skills and expertise to excel in this role.

Throughout my life, I have pursued my passion for Software Development and have gained experience in this field as a result. This experience has given me valuable skills such as Leadership and Analytical, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Desktop Support and help your organization achieve its well determined goals.

Thank you for considering my application for the Chief Desktop Support role. I am looking forward to a future where we work together to drive this organization's success.

Respectfully,
Ed Upton
809-100-9747
edupton64@aol.com

Ed Upton

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