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desktop engineer: Resume Samples & Writing Guide
Professional Summary
A highly experienced Desktop Engineer with a successful track record in the Information Technology field. Skilled in troubleshooting and providing technical support with a commitment to customer satisfaction.
Employment history
Chief Desktop Engineer, Accenture New York, New York
April 2013 – Present
- Troubleshoot and resolve desktop-related hardware and software issues
- Resolve technical issues in a timely manner
- Monitor system performance and troubleshoot any issues
Desktop Engineer, HP Palo Alto, California
September 2012 – March 2013
- Ensure compliance with industry standards and regulations
- Troubleshoot hardware and software problems
- Perform regular system maintenance and upgrades
Jr. Desktop Engineer, Microsoft Redmond, Washington
April 2011 – August 2012
- Monitor system performance and troubleshoot any issues
- Install and configure hardware and software
- Create and maintain documentation
Education
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Information Technology, February, 2011
Skills
Planning
Emotional Intelligence
Conflict Resolution
Collaboration
VoIP
Scripting
Virtualization
PowerShell
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Employment history
Chief Desktop Engineer, Amazon Seattle, Washington
January 2019 – Present
- Provide technical support to end-users
- Create and maintain user documentation and training materials
- Provide technical support and assistance to end-users
Associate Desktop Engineer, Accenture New York, New York
January 2018 – December 2018
- Research and recommend new technologies
- Perform regular system maintenance and upgrades
- Provide technical support to end-users
Jr. Desktop Engineer, Intel Santa Clara, California
July 2016 – December 2017
- Monitor and maintain computer systems and networks
- Monitor system performance and troubleshoot any issues
- Perform regular system maintenance and upgrades
Education
Stanford University, Palo Alto, California
CompTIA Network+, June, 2016
Skills
Innovation
Reporting
Relationship Management.
Problem Solving
System Optimization
System Administration
Firewall Management
Active Directory
Employment history
Chief Desktop Engineer, Oracle Redwood City, California
November 2017 – Present
- Maintain system security
- Provide technical support to end-users
- Assist in the management of user accounts and access rights
Desktop Engineer, Dell Technologies Round Rock, Texas
May 2017 – October 2017
- Configure and deploy software and hardware
- Create and maintain documentation
- Ensure compliance with industry standards and best practices
Jr. Desktop Engineer, Dell Technologies Round Rock, Texas
October 2016 – April 2017
- Resolve technical issues in a timely manner
- Monitor and manage network connections
- Create and maintain user documentation and training materials
Education
University of Washington, Seattle, Washington
Master of Science in Network Engineering, August, 2016
University of Washington, Seattle, Washington
Bachelor of Science in Cyber Security, August, 2012
Skills
Customer Service
Negotiation
Listening
Collaboration
VoIP
Virtualization
System Monitoring
System Optimization
Employment history
Chief Desktop Engineer, Intel Santa Clara, California
September 2018 – Present
- Manage user accounts and access rights
- Maintain inventory of IT assets and equipment
- Coordinate with vendors for hardware and software support
Desktop Engineer, Accenture New York, New York
September 2017 – August 2018
- Coordinate with vendors for hardware and software support
- Resolve technical issues in a timely manner
- Install, configure, and maintain desktop and laptop computers
Jr. Desktop Engineer, Microsoft Redmond, Washington
September 2016 – August 2017
- Troubleshoot and resolve desktop-related hardware and software issues
- Maintain system security
- Monitor and manage network connections
Education
University of California, Berkeley, California
Certified Ethical Hacker (CEH), August, 2016
Skills
Adaptability
Analytical
Coaching
Professionalism
Network Configuration
Cloud Computing.
Hardware Installation
VLAN
Employment history
Senior Desktop Engineer, Google Mountain View, California
December 2016 – Present
- Train users on new systems and software
- Install and configure hardware and software
- Ensure compliance with industry standards and best practices
Desktop Engineer, Amazon Seattle, Washington
July 2015 – December 2016
- Troubleshoot hardware and software problems
- Coordinate with vendors for hardware and software support
- Manage user accounts and access rights
Jr. Desktop Engineer, Oracle Redwood City, California
January 2015 – June 2015
- Assist in the development and implementation of IT policies and procedures
- Develop and implement backup and recovery procedures
- Maintain system security
Education
University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Information Systems, November, 2014
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Information Systems, November, 2010
Skills
Teamwork
Technical
Emotional Intelligence
Business Acumen
Operating System Installation
LAN/WAN
Windows Administration
VoIP
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desktop engineer Job Descriptions; Explained
If you're applying for an desktop engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
desktop engineer
- Handling more than 1000 users environment
- Troubleshooting desktop related issues
- Working on Tickets and daily updating on closure of tickets
- Coordinating with network team for network related issues
- Building new systems using ghost Image.
2
desktop engineer
- Create back-ups of robot programs or parameters.
- Handling Desktop ,Laptop & Printer related Hardware and Software issue.
- Installation , Configuration and Troublshooting of Microsoft(Windows 7 Windows 8.1, Windows 10).
- Managing remote location through Remote Connection Tools like Remote Desktop, Team Viewer.
3
desktop engineer
- 1 st and 2 nd Level Troubleshooting
- Software installation & Troubleshooting
- Hardware Inventory
- System Maintain: Software Patching etc
- New Account/Equipment Setup
- Liaise with vendor for external services or purchase request needed.
4
desktop engineer/mobile device management
- Installation and testing of secured mobile device applications.
- Deployment of secured mobile device to VIP users.
- Attending to mobile device software issues with the users.
- Addressing user tickets regarding software and hardware of Pc’s
- Involved in Technical Refreshment of Pc’s
- Deployment of new machines to the users
- Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
5
senior desktop engineer
- Provide hands on deskside support for customer base including all Hardware and Software issues.
- Provide MS Office 365 and Lotus Notes Email Support.
- Provide Cisco VPN client support.
- Provide On site support for network Multi-Function Devices (IE:HP, Xerox) and all other printing related issues.
- Provide Remote Desktop Support for off-site and Home Base Office customers.
- Backup Audio Visual Support for conferences rooms and Video Conferencing.
- On Call Backup Support for network infrastructure and related components. (IE: cable and Jack connections etc.)
desktop engineer Job Skills
For an desktop engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Backup
- Data Recovery
- System Administration
- Operating System Installation
- System Troubleshooting
- Hardware Installation
- Network Configuration
- Security Management
- System Monitoring
- Network Troubleshooting
- Troubleshooting Software
- Virtualization
- System Security
- System Optimization
- Network Security
- Desktop Support
- Firewall Management
- Anti-Virus Installation
- Network Administration
- Cloud Computing.
- Windows Administration
- Networking
- Hardware Troubleshooting
- Active Directory
- System Administration
- Virtualization
- PowerShell
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- Firewalls
- VLAN
- Security
- Cloud Computing
- Systems Analysis
- Scripting
- VoIP
- Network Security
- Backup and Recovery
- Storage Area Networks.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your desktop engineer Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Carl Benson
953 Valleywood Drive, Vine Grove, KY 40160Professional Summary
Highly experienced Desktop Engineer with a strong background in IT and a passion for problem-solving. Proven ability to design, deploy, and maintain complex enterprise-level systems with an emphasis on reliability and security.
Employment history
Senior Desktop Engineer, Amazon Seattle, Washington
October 2009 – Present
- Perform system backups and recovery
- Install and configure hardware and software
- Assist in the management of user accounts and access rights
Associate Desktop Engineer, Microsoft Redmond, Washington
April 2009 – September 2009
- Create and maintain documentation
- Assist in the development and implementation of IT policies and procedures
- Provide technical support to end-users
Jr. Desktop Engineer, HP Palo Alto, California
October 2007 – March 2009
Education
Cornell University, Ithaca, New York
Certified Ethical Hacker (CEH), August, 2007
Skills
Stress Management
Visualization
Decision Making
Strategic Thinking
Network Security
Desktop Support
Scripting
System Optimization
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your desktop engineer Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Desktop Engineer, Google Mountain View, California
July 2013 – May 2022
- Moniter and maintein computer systems and networks
- Maintein inventory of IT assets and equipement
- Moniter system performance and provide maintein
Associate Desktop Engineer, Amazon Seattle, Washington
January 2013 – June 2013
- Instal, configur, and maintin desktop and laptop computors
- Troubleshoot hardwar and softwar problemes
- Creat and maintane user documentations and trainings materiales
Entry Level Desktop Engineer, IBM San Francisco, California
July 2011 – December 2012
- for clarity
- Troubleshoot hardwares and softwares problem
- Configures and deploys software and hardwares
- Develops and implementes backup and recovery proceduress.
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Doctor of Philosophy in Computer Science, May, 2011
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Information Systems, June, 2007
Skills
Adaptability
Flexibility
Mentoring
Adaptability
Network Administration
Active Directory
Backup and Recovery
DNS
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
desktop engineer Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an desktop engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Desktop Engineer
HP
Palo Alto, California
HP
Palo Alto, California
Dear Hiring Committee
I am a passionate Desktop Engineer with 12 years of experience in Information Technology (IT). I am excited to submit my application for the Chief Desktop Engineer position at HP, where I believe my skills and expertise would be a great asset to your team.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at HP and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.
Cordially,
Pauline Quinn
920-480-2976
[email protected]
Pauline Quinn
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.