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desk attendant: Resume Samples & Writing Guide
Employment history
Senior Desk Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey
November 2020 – Present
- Answer incoming calls and respond to inquiries
- Take messages and relay them to appropriate personnel
- Keep updated on all hotel policies and procedures
Desk Attendant, Hilton Hotels & Resorts McLean, Virginia
November 2019 – October 2020
- Handle complaints and provide solutions
- Process reservations and maintain accurate records
- Ensure guest satisfaction throughout their stay
Jr. Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois
April 2019 – October 2019
- Maintain a neat and orderly front desk area
- Provide information about local attractions
- Take messages and relay them to appropriate personnel
Education
San Diego State University, San Diego, California
Bachelor of Arts in Hotel and Restaurant Management, February, 2019
Skills
Emotional Intelligence
Process Improvement
Visualization
Risk Management
Scheduling
Conflict De-escalation
Event Planning
POS Systems
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Professional Summary
A highly motivated hospitality professional with a passion for customer service and satisfaction. Experienced in providing exceptional service to guests at the front desk, ensuring a pleasant and memorable experience.
Employment history
Senior Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois
September 2009 – Present
- Answer guest questions about hotel services and amenities
- Maintain communication with other departments
- Answer incoming calls and respond to inquiries
Associate Desk Attendant, Kimpton Hotels & Restaurants San Francisco, California
September 2008 – August 2009
- Maintain communication with other departments
- Provide information about local attractions
- Monitor occupancy and availability of rooms
Entry Level Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois
February 2008 – August 2008
- Maintain communication with other departments
- Process reservations and maintain accurate records
- Monitor security cameras and ensure safety of guests
Education
Texas Tech University, Lubbock, Texas
Master of Science in Hospitality Business Management, December, 2007
Texas Tech University, Lubbock, Texas
Bachelor of Science in Hospitality Management, December, 2003
Skills
Strategic Thinking
Innovation
Relationship Management.
Project Management
Event Planning
Guest Relations
Menu Knowledge
Alcohol Service
Employment history
Chief Desk Attendant, Best Western Hotels & Resorts Phoenix, Arizona
January 2022 – Present
- Assist guests with check-in and check-out procedures
- Maintain a neat and orderly front desk area
- Monitor security cameras and ensure safety of guests
Desk Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey
August 2020 – January 2022
- Greet guests and provide excellent customer service
- Assist guests with check-in and check-out procedures
- Ensure guest satisfaction throughout their stay
Jr. Desk Attendant, Accor Hotels Dallas, Texas
February 2020 – July 2020
- Process reservations and maintain accurate records
- Monitor security cameras and ensure safety of guests
- Keep updated on all hotel policies and procedures
Education
San Diego State University, San Diego, California
Master of Science in Food Service Management, December, 2019
San Diego State University, San Diego, California
Bachelor of Science in Hospitality and Tourism Administration, December, 2015
Skills
Data Analysis
Coaching
Negotiation
Technical
Cash Handling
Hygiene Standards
Hospitality Software
Food Safety
Employment history
Entry Level Desk Attendant, Hilton Hotels & Resorts McLean, Virginia
December 2021 – October 2022
- Greet guests and provide excellent customer service
- Handle complaints and provide solutions
- Monitor occupancy and availability of rooms
Education
San Diego State University, San Diego, California
Food and Beverage Management, November, 2021
Skills
Relationship Management.
Planning
Collaboration
Organization
Conflict De-escalation
Food Safety
Hospitality Software
Alcohol Service
Employment history
Chief Desk Attendant, Choice Hotels International Rockville, Maryland
August 2017 – Present
- Answer incoming calls and respond to inquiries
- Handle cash and credit card transactions
- Assist guests with check-in and check-out procedures
Desk Attendant, InterContinental Hotels Group Atlanta, Georgia
March 2016 – July 2017
- Handle complaints and provide solutions
- Process reservations and maintain accurate records
- Answer guest questions about hotel services and amenities
Jr. Desk Attendant, Red Lion Hotels Corporation Spokane, Washington
August 2015 – February 2016
- Handle complaints and provide solutions
- Take messages and relay them to appropriate personnel
- Greet guests and provide excellent customer service
Education
Pennsylvania State University, University Park, Pennsylvania
Doctor of Philosophy in Hospitality Management, June, 2015
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Food Service Management, June, 2011
Skills
Communication
Presentation
Organization
Project Management
Conflict De-escalation
Alcohol Service
Food Safety
Inventory Management
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desk attendant Job Descriptions; Explained
If you're applying for an desk attendant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
desk attendant
- In charge of monitoring the flow of walk-in customers versus those with reservations, taking names and delivering pagers for guests on our waiting list.
- casually suggesting/selling food & beverage or access to games while guests are waiting for a lane.
- “Air traffic control” —greeting guests in person and by phone and relaying details about our venues, pricing, and promotions/specials.
- Provide customers with the proper equipment.
- Ensuring that this equipment is clean and organized.
- Managing customer flow, tracking lane availability, and maximizing lane usage.
- Following all cash-control procedures when ringing sales.
2
desk attendant
- Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Filed and maintained records
- Greeted prospective UCSB students and provided information on residential and community living
- Performed routine monitoring of temporary key records and administered keys to residents
3
desk attendant
- Enforce security including but not limited to reporting of incidents, checking resident and visitors’ ID’s, and key distribution
- Collect and distribute campus mail, packages, and US mail
- Maintain the inventory of all desk equipment.
- Direct and train student workers in duties such as receiving, shelving, researching, cataloging, and equipment use.
4
desk attendant
- Attended the front desk of a residence hall
- Assisted residents with questions and work orders
- Processed and delivered mail and handled
- Handled confidential information
- Worked Night Shifts
5
desk attendant
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating, entertainment, and beach activities
- Book tours and activities
- Experience with ShopKeep and NCR Silver
- Making sure guests and VIPs are served and happy
- Organize beach gear, desk, files, and waivers
- Solve problems, greet, and accommodate guests,
desk attendant Job Skills
For an desk attendant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Catering
- Bilingualism
- Food Safety
- Cash Handling
- Cleaning
- Event Planning
- Inventory Management
- POS Systems
- Safety Protocols
- Hygiene Standards
- First Aid
- Scheduling
- Guest Relations
- Hospitality Law
- Alcohol Service
- Menu Knowledge
- Telephone Etiquette
- MS Office
- Multitasking
- Conflict De-escalation
- Hospitality Software
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your desk attendant Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Mike Turner
644 Creek Drive, Troy, SC 29848Professional Summary
Experienced Desk Attendant with a passion for delivering exceptional hospitality services. Adept at managing customer inquiries, providing information, and resolving issues in a timely and professional manner.
Employment history
Senior Desk Attendant, Kimpton Hotels & Restaurants San Francisco, California
August 2013 – Present
- Monitor occupancy and availability of rooms
- Process reservations and maintain accurate records
- Answer incoming calls and respond to inquiries
Desk Attendant, Hilton Hotels & Resorts McLean, Virginia
March 2012 – July 2013
- Maintain communication with other departments
- Monitor security cameras and ensure safety of guests
- Answer incoming calls and respond to inquiries
Junior Desk Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey
August 2011 – February 2012
Education
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Tourism and Hospitality Management, June, 2011
Skills
Relationship Management.
Training
Professionalism
Teamwork
Multitasking
Menu Knowledge
Cash Handling
Hospitality Law
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your desk attendant Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Desk Attendant, Kimpton Hotels & Restaurants San Francisco, California
February 2018 – May 2022
- Answering guest questions about hotel services and amenities,
- Providing information about local attractions,
- Answering incoming calls and responding to inquirys.
Associate Desk Attendant, Hyatt Hotels Corporation Chicago, Illinois
February 2017 – January 2018
- Handel cash and credit card trasactions
- Mointor security cameras and ensure saftey of guests
- Greet gusets and provide execellnet customer service
Junior Desk Attendant, Hilton Hotels & Resorts McLean, Virginia
September 2015 – January 2017
- Maintain a neet and orderly front desk area
- Monitor ocupancy and availibility of rooms
- Handle compliants and provide soloutions
Education
University of San Francisco, San Francisco, California
Master of Science in Hospitality and Tourism Management, July, 2015
University of San Francisco, San Francisco, California
Bachelor of Arts in Hotel and Restaurant Management, July, 2011
Skills
Presentation
Organization
Accounting
Flexibility
Menu Knowledge
Multitasking
Cleaning
Bilingualism
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
desk attendant Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an desk attendant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Desk Attendant
Wyndham Hotels & Resorts
Parsippany, New Jersey
Wyndham Hotels & Resorts
Parsippany, New Jersey
Greetings Wyndham Hotels & Resorts Hiring Team
I am a highly motivated and experienced Desk Attendant with 4 years of experience in Hospitality. I am excited to apply for the Senior Desk Attendant position at Wyndham Hotels & Resorts, where I am confident that I can contribute to your organization's success.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.
Thank you for considering my application for the Senior Desk Attendant position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.
Best regards,
Hal Anderson
900-203-4153
[email protected]
Hal Anderson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.