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customer service attendant: Resume Samples & Writing Guide

Nathan Miller 147 Sunnyvale Drive, Gypsy, WV 26361
[email protected]
860-466-1142

Employment history

Chief Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington
April 2023 – Present
  • Ensure compliance with all safety and security regulations
  • Upsell additional services and products
  • Assist with the preparation and delivery of food and beverages
Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia
October 2021 – March 2023
  • Take and process reservations
  • Monitor and restock supplies as needed
  • Greet and welcome guests
Jr. Customer Service Attendant, Choice Hotels International Rockville, Maryland
April 2021 – September 2021
  • Answer phone calls and respond to emails
  • Greet and welcome guests
  • Respond to guest inquiries and requests

Education

University of San Francisco, San Francisco, California
Bartending, February, 2021

Skills

Negotiation
Communication
Computer Literacy
Database Management
Inventory Management
POS Systems
Point of Sale
Sales

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Xaviera Austin 803 Millview Drive, Hitchcock, OK 73744
[email protected]
748-415-6632

Employment history

Chief Customer Service Attendant, Marriott International Bethesda, Maryland
March 2021 – Present
  • Upsell additional services and products
  • Maintain an up-to-date knowledge of hotel services and promotions
  • Process guest check-ins and check-outs
Customer Service Attendant, Choice Hotels International Rockville, Maryland
September 2019 – February 2021
  • Ensure that all guest requests and inquiries are handled promptly and courteously
  • Provide information about services and amenities
  • Maintain a clean and orderly work environment
Junior Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia
March 2019 – August 2019
  • Resolve guest complaints
  • Ensure that all guest requests and inquiries are handled promptly and courteously
  • Monitor and restock supplies as needed

Education

University of Central Florida, Orlando, Florida
Doctor of Philosophy in Food Service Management, January, 2019
University of Central Florida, Orlando, Florida
Bachelor of Science in Food Service Management, January, 2015

Skills

Risk Management
Presentation
Teamwork
Creativity
Cash Handling
Inventory Management
Point of Sale
Data Entry
Nate Ingram 329 Alderwood Drive, La Rose, IL 61570
[email protected]
675-769-1377

Professional Summary

 A customer-oriented hospitality professional with excellent interpersonal and problem-solving skills. Committed to providing exceptional service and creating a pleasant experience for guests. 

Employment history

Chief Customer Service Attendant, Accor Hotels Dallas, Texas
March 2010 – Present
  • Maintain an up-to-date knowledge of hotel services and promotions
  • Process guest check-ins and check-outs
  • Respond to guest inquiries and requests
Associate Customer Service Attendant, Choice Hotels International Rockville, Maryland
October 2008 – February 2010
  • Answer phone calls and respond to emails
  • Resolve guest complaints
  • Assist with the preparation and delivery of food and beverages
Junior Customer Service Attendant, Kimpton Hotels & Restaurants San Francisco, California
March 2008 – September 2008
  • Ensure that all guest requests and inquiries are handled promptly and courteously
  • Resolve guest complaints
  • Monitor and restock supplies as needed

Education

Texas Tech University, Lubbock, Texas
Hotel Management, January, 2008

Skills

Data Analysis
Quality Assurance
Communication
Professionalism
Interpersonal Skills
Sales
Teamwork
Customer Service
Larry Foster 500 Hickory St., Columbus, OH 43287
[email protected]
992-574-3394

Employment history

Lead Customer Service Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey
July 2015 – Present
  • Ensure compliance with all safety and security regulations
  • Greet and welcome guests
  • Process guest check-ins and check-outs
Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington
July 2014 – June 2015
  • Provide information about services and amenities
  • Answer phone calls and respond to emails
  • Respond to guest inquiries and requests
Junior Customer Service Attendant, Accor Hotels Dallas, Texas
July 2013 – June 2014
  • Greet and welcome guests
  • Take and process reservations
  • Ensure compliance with all safety and security regulations

Education

Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Tourism and Travel Management, May, 2013
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Food Service Management, May, 2009

Skills

Accounting
Documentation
Critical Thinking
Collaboration
Teamwork
Interpersonal Skills
Data Entry
POS Systems
Brad Taylor 173 Dogwood St., West Line, MO 64734
[email protected]
696-979-5041

Employment history

Senior Customer Service Attendant, Marriott International Bethesda, Maryland
September 2016 – Present
  • Resolve guest complaints
  • Process payments and handle cash
  • Monitor and restock supplies as needed
Associate Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia
September 2015 – August 2016
  • Monitor and restock supplies as needed
  • Ensure compliance with all safety and security regulations
  • Ensure that all guest requests and inquiries are handled promptly and courteously
Entry Level Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington
March 2014 – August 2015
  • Take and process reservations
  • Resolve guest complaints
  • Maintain a clean and orderly work environment

Education

University of Nevada, Las Vegas, Nevada
Master of Arts in Hotel and Restaurant Management, January, 2014
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Culinary Arts, January, 2010

Skills

Critical Thinking
Decision Making
Listening
Organization
Cash Register
Food Preparation
Telephone Etiquette
Cleaning.

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customer service attendant Job Descriptions; Explained

If you're applying for an customer service attendant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service attendant

  • Receive payment by cash, check and  credit cards.
  • Armaguard trained for weekly cash pick-ups.
  • Use of POS systems to authorize fuel pumps and receive payment.
  • Receive payment by cash, check, credit cards or vouchers.
2

customer service attendant

  • Limiting problems and liability related to customers’ excessive drinking by following Responsible Service of Alcohol laws.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws and cleaning glasses, utensils, and bar equipment.
  • General reception duties including answering, screening and forwarding calls, filing and mail outs and ensuring patrons are adhering to dress code regulations upon entering the club.
  • Cash desk operation dealing with large quantities of cash in a safe and particular manner, counting cash to customers and ensuring balancing of cash desks at the end of every shift.
  • Setting up and attending to the clubs TAB, correcting customer ticket errors and maintenance of self serve betting machines.
  • Attending to poker machines, correcting errors, general machine maintenance and customer queries.
  • Assisting the Chief Banking Officer in his daily duties which include reconciling tills and cash desks, cleaning, sorting and preparing cash for ATM’s, note breakers and cash redemption terminals, and assisting in balancing the clubs safe.
3

customer service attendant

  • Greet passengers, provide information, and answer questions concerning ticketing, timetables & transfers etc.
  • Make announcements to passengers, such as notifications of upcoming stops or schedule delays.
  • Receive instructions and use online, or available resources to provide details regarding routes, timetables, and connections.
  • Collect fares from passengers, and issue change and transfers.
4

customer service attendant

  • Maintaining and handling communications through telephone calls rapidly and with outstanding phone manners.
  •  Handled operation and balancing of cash register.
  •  Greeting customers and make sure the customers are being taken care of. 
  • Ensuring a clean and attractive display of merchandise by checking codes, rotating products, and removing outdated products.
  •  Checking that all shelves and displays are appropriately stocked and front-facing.
  •  Maintaining back stock in good arrangement.
  •  Keeping the workplace sanitized by sweeping floors and dusting shelves.
5

customer service attendant

  • Operate telephone switchboards and systems to advance and complete customer connections and questions
  • Operated a cash register for cash, check and credit card transactions with ease and accuracy.
  • Cleaned and organised the store, including the checkout desk and displays.
  • Alerted customers about upcoming or present sales, event and promotions.

customer service attendant Job Skills

For an customer service attendant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Cash Handling
  • POS Systems
  • Food Preparation
  • Customer Service
  • Inventory Management
  • Scheduling
  • Point of Sale
  • Cash Register
  • Teamwork
  • Hospitality
  • Interpersonal Skills
  • Food Safety
  • Sales
  • Time Management
  • Conflict Resolution
  • Telephone Etiquette
  • Problem Solving
  • Computer Literacy
  • Hygiene Standards
  • Cleaning.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service attendant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Abe Scott 901 Oakview Drive, Montross, VA 22520

Professional Summary

 A customer service professional with extensive experience in the hospitality industry, providing exceptional service to guests and clients. Proven ability to foster positive relationships with customers and colleagues alike, ensuring a high standard of customer satisfaction. 

Employment history

Chief Customer Service Attendant, Accor Hotels Dallas, Texas
September 2013 – Present
  • Respond to guest inquiries and requests
  • Provide information about services and amenities
  • Answer phone calls and respond to emails
Customer Service Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey
March 2013 – August 2013
  • Ensure compliance with all safety and security regulations
  • Take and process reservations
  • Process guest check-ins and check-outs
Entry Level Customer Service Attendant, Accor Hotels Dallas, Texas
August 2012 – February 2013

    Education

    Texas Tech University, Lubbock, Texas
    Doctor of Philosophy in Event Planning, July, 2012
    Texas Tech University, Lubbock, Texas
    Bachelor of Arts in Hotel and Restaurant Management, July, 2008

    Skills

    Decision Making
    Quality Assurance
    Problem Solving
    Listening
    Customer Service
    Interpersonal Skills
    Food Safety
    Inventory Management

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your customer service attendant Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Lou Quinn 510 Riverside Drive, High Rolls, NM 88325
    [email protected]
    634-321-1398

    Employment history

    Senior Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia
    October 2012 – May 2022
    • Maintains a clean and orderly work environement
    • Takes and processes reservationss
    • Upsells additional services and productss
    Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington
    March 2012 – September 2012
    • Ensure that all guest requests, and inquirieS are handled promptly and courteousLy
    • Maintain an up-to-date knowledge of hotel services, and promotionS
    • Answer phone calls, and respond to emailS
    Entry Level Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington
    September 2011 – March 2012
    • Proces payments and handle cash
    • Take and proces reservations
    • Reslove guest complaints.

    Education

    San Diego State University, San Diego, California
    Food and Beverage Management, July, 2011

    Skills

    Research
    Presentation
    Collaboration
    Negotiation
    Computer Literacy
    Cash Handling
    Interpersonal Skills
    Hospitality

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    customer service attendant Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an customer service attendant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Nathan
    Miller
    [email protected]
    860-466-1142
    147 Sunnyvale Drive, Gypsy, WV
    26361

    Chief Customer Service Attendant
    Choice Hotels International
    Rockville, Maryland

    To the respected Choice Hotels International Hiring Team


    I am a results-driven Customer Service Attendant with 2 years of experience in Hospitality. I am excited to submit my application for the Chief Customer Service Attendant role at Choice Hotels International, where I believe I can make a valuable contribution to your team.


    Throughout my life, I have been passionate about Food & Beverage Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Negotiation and Communication, which I am excited to apply to the role at Choice Hotels International. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


    Thank you for considering my application for the Chief Customer Service Attendant position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.


    Kindest regards,
    Nathan Miller
    860-466-1142
    [email protected]

    Nathan Miller






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    Build your Resume in 15 minutes

    Give yourself the best chance of standing out from the competition!

    Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.