5 Amazing case manager Resume Examples (Updated 2023) + Skills & Job Descriptions

case manager

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case manager: Resume Samples & Writing Guide

Employment history

Lead Case Manager, Mount Sinai Health System New York City, New York

March 2019 – Present

Assist with financial and insurance matters
Advocate for patients to ensure access to necessary services
Educate patients and families about available services and care options

Associate Case Manager, UPMC Pittsburgh, Pennsylvania

September 2017 – February 2019

Develop and implement quality improvement initiatives
Assist with financial and insurance matters
Educate patients and families about available services and care options

Entry Level Case Manager, Mount Sinai Health System New York City, New York

March 2017 – August 2017

Educate patients and families about available services and care options
Monitor and evaluate effectiveness of services
Develop and maintain relationships with community resources

Education

University of Texas Southwestern Medical Center, Dallas, Texas

Master of Science in Health Administration, January, 2017

University of Texas Southwestern Medical Center, Dallas, Texas

Bachelor of Science in Health Sciences, January, 2013

Skills

Coaching

Presentation

Stress Management

Technical

Healthcare Documentation

Data Entry

Medical Terminology

Clinical Documentation

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Employment history

Senior Case Manager, Baylor Scott & White Health Dallas, Texas

November 2023 – Present

Monitor and evaluate effectiveness of services
Participate in interdisciplinary team meetings
Maintain patient records and documentation

Case Manager, Baylor Scott & White Health Dallas, Texas

May 2022 – October 2023

Assist in the coordination of medical appointments and other related services
Educate patients and families about available services and care options
Assist with financial and insurance matters

Junior Case Manager, Baylor Scott & White Health Dallas, Texas

May 2021 – April 2022

Monitor and evaluate effectiveness of services
Advocate for patients to ensure access to necessary services
Develop and implement quality improvement initiatives

Education

University of Michigan Medical School, Ann Arbor, Michigan

Certified Medical Biller, April, 2021

Skills

Strategic Thinking

Supervisory

Project Management

Planning

Quality Assurance

Medical Records Management

Microsoft Office

HIPAA Compliance

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Employment history

Senior Case Manager, Mount Sinai Health System New York City, New York

September 2020 – Present

Assist with financial and insurance matters
Monitor and evaluate effectiveness of services
Educate patients and families about available services and care options

Associate Case Manager, Johns Hopkins Medicine Baltimore, Maryland

September 2019 – August 2020

Advocate for patients to ensure access to necessary services
Assist with financial and insurance matters
Assist in the coordination of medical appointments and other related services

Jr. Case Manager, Advocate Aurora Health Chicago, Illinois

March 2018 – August 2019

Provide emotional support to patients and families
Assist with financial and insurance matters
Develop and maintain relationships with community resources

Education

Stanford School of Medicine, Stanford, California

Master of Science in Psychology, February, 2018

Stanford School of Medicine, Stanford, California

Bachelor of Science in Nursing, February, 2014

Skills

Collaboration

Customer Service

Documentation

Database Management

Medical Office Procedures

Medical Coding

Quality Assurance

Patient Assessment

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Employment history

Senior Case Manager, Kaiser Permanente Oakland, California

June 2022 – Present

Assist in the coordination of medical appointments and other related services
Assist with discharge planning and follow-up care
Educate patients and families about available services and care options

Case Manager, UPMC Pittsburgh, Pennsylvania

November 2021 – May 2022

Assist in the coordination of medical appointments and other related services
Assist with discharge planning and follow-up care
Participate in interdisciplinary team meetings

Entry Level Case Manager, Baylor Scott & White Health Dallas, Texas

May 2021 – October 2021

Develop and implement individualized care plans
Maintain patient records and documentation
Assist with discharge planning and follow-up care

Education

University of Michigan Medical School, Ann Arbor, Michigan

Doctor of Medicine, March, 2021

University of Michigan Medical School, Ann Arbor, Michigan

Bachelor of Science in Psychology, March, 2017

Skills

Creativity

Negotiation

Flexibility

Social Media

Telephone Skills

Data Entry

HIPAA Compliance

Medical Records Management

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Employment history

Chief Case Manager, Kaiser Permanente Oakland, California

April 2016 – Present

Assist with discharge planning and follow-up care
Provide emotional support to patients and families
Participate in interdisciplinary team meetings

Case Manager, Advocate Aurora Health Chicago, Illinois

April 2015 – March 2016

Maintain patient records and documentation
Assist in the coordination of medical appointments and other related services
Coordinate services with other healthcare providers

Junior Case Manager, Advocate Aurora Health Chicago, Illinois

May 2014 – April 2015

Participate in interdisciplinary team meetings
Provide emotional support to patients and families
Develop and implement individualized care plans

Education

University of Texas Southwestern Medical Center, Dallas, Texas

Doctor of Psychology, March, 2014

University of Texas Southwestern Medical Center, Dallas, Texas

Bachelor of Science in Public Health, March, 2010

Skills

Listening

Documentation

Creativity

Reporting

Electronic Medical Records

Patient Scheduling

Microsoft Office

Quality Assurance

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case manager Job Descriptions; Explained

If you're applying for an case manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

case manager

Work with Clients daily to assist them with all questions and concerns
Enter all documents from client into CRM
Contact clients via email and telephone
Handle all phone calls in relation to accounts going to a third party
Return all voicemails and emails in a timely manner
Process Special Responses and Requests

case manager

Maintain case history records and prepare reports.
Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.
Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.
Advocate for clients or patients to resolve crises.
Assist disabled adults to live on there own.
Assist with menu making and grocery shopping.

case manager/transporter

Attend meetings, educational conferences, and training workshops and serve on committees.
Address community groups, faculty, and staff members to explain available counseling services.
Guide clients in the development of skills or strategies for dealing with their problems.
Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
Transport and accompany clients to shopping areas or to appointments, using automobile.

case manager

Analyze clients needs to determine
Oversee day-to-day activities of clients. directions and goals.
Submit and review reports and or problems with clients.
Qualifying and enrolling individuals in various types of medical and dental insurance policies on behalf of Medicaid and Marketplace insurance companies.

case manager

Responsible for the reunification process, care and placement of unaccompanied children apprehended by the Department of Homeland Security immigration officials who are transferred to the care of the Office of Refugee Resettlement; a division of the U.S. Department of Health & Human Services.
Responsible for searching and investigating the best placement for the child; taking into consideration danger to self, danger to the community, risk of flight and the least restrictive setting that is in the best interests of the child.
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person, and to discuss any existing coverage.
Ensure that policy requirements are fulfilled, including any necessary medical documents, and the completion of appropriate forms.

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case manager Job Skills

For an case manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Medical Terminology
Medical Coding
EHR Systems
HIPAA Compliance
Microsoft Office
ICD-10
CPT Coding
Healthcare Regulations
Electronic Medical Records
Healthcare Documentation
Patient Scheduling
Medical Billing
Patient Assessment
Medical Records Management
Quality Assurance
Insurance Verification
Charting
Telephone Skills
Clinical Documentation
Medical Office Procedures

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your case manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Case Manager, Johns Hopkins Medicine Baltimore, Maryland

July 2022 – Present

Develop and maintain relationships with community resources
Advocate for patients to ensure access to necessary services
Assist with financial and insurance matters

Associate Case Manager, Advocate Aurora Health Chicago, Illinois

January 2022 – June 2022

Coordinate services with other healthcare providers
Maintain patient records and documentation
Collaborate with other healthcare professionals to ensure quality care

Junior Case Manager, Baylor Scott & White Health Dallas, Texas

January 2021 – December 2021

Education

University of California San Francisco School of Medicine, San Francisco, California

Doctor of Physical Therapy, November, 2020

University of California San Francisco School of Medicine, San Francisco, California

Bachelor of Science in Biomedical Engineering, November, 2016

Skills

Networking

Quality Assurance

Relationship Management.

Decision Making

Medical Coding

Healthcare Regulations

ICD-10

Clinical Documentation

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your case manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Case Manager, Johns Hopkins Medicine Baltimore, Maryland

May 2016 – May 2022

Moniter annd evaulate efffectivenesss off servvices.
Moniter patiant progres and doccument changes in condishon.
Co-ordinate servies wit other healthcare providers.

Case Manager, Baylor Scott & White Health Dallas, Texas

November 2015 – April 2016

Develp and implemnt qualty improvent initatives.
edjucate patiants an familiez about availible servises an care opstions
Mointor, and evaulate effectivness of servies.

Entry Level Case Manager, Cleveland Clinic Cleveland, Ohio

April 2015 – October 2015

Mointor and evaulate effictiveness of servies.
Develp and implemnt quality improvent initiatves.
Assist with finacial an insurance matters.

Education

Johns Hopkins University School of Medicine, Baltimore, Maryland

Master of Science in Health Informatics, March, 2015

Johns Hopkins University School of Medicine, Baltimore, Maryland

Bachelor of Science in Health Informatics, March, 2011

Skills

Collaboration

Visualization

Conflict Resolution

Negotiation

Data Entry

Insurance Verification

Microsoft Office

Medical Records Management

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

case manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an case manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Case Manager
Providence St. Joseph Health
Renton, Washington

Providence St. Joseph Health Hiring Team

I am writing to express my interest in the Lead Case Manager role at Providence St. Joseph Health. As a Case Manager with 6 years of experience in the Medical field, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for the Medical field, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Lead Case Manager role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Bests,
Mike Davis
726-396-2302
davismike@zoho.com

Mike Davis

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