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application support analyst: Resume Samples & Writing Guide
Employment history
Chief Application Support Analyst, Booz Allen Hamilton Washington, D.C.
April 2018 – Present
- Develop and maintain application training materials
- Develop and implement application support plans
- Analyze and troubleshoot application issues
Associate Application Support Analyst, Deloitte New York, New York
April 2017 – March 2018
- Provide technical support to users
- Collaborate with other teams to ensure successful implementation of applications
- Develop and maintain application documentation
Entry Level Application Support Analyst, Booz Allen Hamilton Washington, D.C.
September 2016 – March 2017
- Create and maintain application reports
- Identify and resolve application problems
- Design and implement application testing plans
Education
Kellogg School of Management, Evanston, Illinois
Bachelor of Science in Marketing, August, 2016
Skills
Training
Collaboration
Networking
Computer Literacy
Technical
Troubleshooting
Process Improvement
Visualization
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Professional Summary
A highly motivated and organized Application Support Analyst with extensive experience in the Business Strategy & Analysis field. Proven ability to develop and implement effective strategies to ensure smooth operation of business operations.
Employment history
Senior Application Support Analyst, Accenture San Francisco, California
June 2011 – Present
- Identify and resolve application problems
- Develop and maintain application security protocols
- Collaborate with other teams to ensure successful implementation of applications
Application Support Analyst, Deloitte New York, New York
November 2010 – May 2011
- Monitor application usage and recommend improvements
- Collaborate with other teams to ensure successful implementation of applications
- Design and implement application testing plans
Jr. Application Support Analyst, Booz Allen Hamilton Washington, D.C.
May 2010 – October 2010
- Provide technical support to users
- Analyze and troubleshoot application issues
- Develop and implement application support plans
Education
McCombs School of Business, Austin, Texas
Master of Science in Business Analytics, March, 2010
McCombs School of Business, Austin, Texas
Bachelor of Science in Business Administration, March, 2006
Skills
Creativity
Documentation
Supervisory
Visualization
Software Development
Business Acumen
Financial Management
Strategic Thinking
Employment history
Chief Application Support Analyst, PwC Dallas, Texas
March 2016 – Present
- Research and recommend new applications and technologies
- Develop and maintain application security protocols
- Develop and document application processes and procedures
Associate Application Support Analyst, PwC Dallas, Texas
August 2015 – February 2016
- Research and recommend new applications and technologies
- Develop and implement application support plans
- Provide technical support to users
Junior Application Support Analyst, KPMG Atlanta, Georgia
August 2014 – July 2015
- Develop and maintain application documentation
- Identify and resolve application problems
- Develop and maintain application security protocols
Education
Fuqua School of Business, Durham, North Carolina
Financial Analysis, July, 2014
Skills
Self-Motivation
Collaboration
Social Media
Interpersonal
Troubleshooting
Financial Management
Business Acumen
Visualization
Employment history
Chief Application Support Analyst, Accenture San Francisco, California
April 2018 – Present
- Monitor application usage and recommend improvements
- Develop and maintain application documentation
- Create and maintain application reports
Application Support Analyst, Deloitte New York, New York
October 2017 – March 2018
- Develop and document application processes and procedures
- Identify and resolve application problems
- Analyze and troubleshoot application issues
Entry Level Application Support Analyst, Bain & Company Boston, Massachusetts
October 2016 – September 2017
- Research and recommend new applications and technologies
- Identify and resolve application problems
- Develop and maintain application training materials
Education
Darden School of Business, Charlottesville, Virginia
Master of Science in Human Resources, August, 2016
Darden School of Business, Charlottesville, Virginia
Bachelor of Science in Business, August, 2012
Skills
Innovation
Adaptability
Creativity
Flexibility
Process Improvement
Data Analysis
Networking
Financial Management
Employment history
Senior Application Support Analyst, McKinsey & Company Chicago, Illinois
October 2020 – Present
- Create and maintain application reports
- Identify and resolve application problems
- Design and implement application testing plans
Associate Application Support Analyst, PwC Dallas, Texas
April 2019 – September 2020
- Collaborate with other teams to ensure successful implementation of applications
- Develop and document application processes and procedures
- Develop and implement application support plans
Junior Application Support Analyst, Deloitte New York, New York
April 2018 – March 2019
- Design and implement application testing plans
- Develop and maintain application training materials
- Develop and implement application support plans
Education
Fuqua School of Business, Durham, North Carolina
Doctor of Philosophy in Accounting, March, 2018
Fuqua School of Business, Durham, North Carolina
Bachelor of Science in Business, March, 2014
Skills
Analytical
Mentoring
Networking
Data Analysis
Visualization
Process Improvement
Computer Literacy
Project Management
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application support analyst Job Descriptions; Explained
If you're applying for an application support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
application support analyst
- Taking knowledge transition from existing contractors of the client. Preparing the MoM’s, SDD’s and other important documents.
- Presenting the playback sessions to client once transition is completed.
- Preparing document of understanding for each of the application and taking sign-off from the customer to proceed for support phase.
- Taking ownership in handling legacy applications, in-house applications, vendor based applications and supporting them like bug fixes, code enhancements, CIP’s, root cause analysis, user access request etc.
- Supporting MES applications like (Production Summary, Shift Summary, Scrap Rework System, Plant model).
- Monitoring ticketing tool Service now to see whether there are any incidents, tasks, change request have been raised.
- Logging into Service now ticketing tool to raise incidents, change requests if required.
2
application support analyst
- Be the single point of contact of numbers in-house applications within FedEx. Mentoring helpdesk specialist to ensure they understand the Role & Responsibility and delivered the agreed SLA
- Involved in various activities of the project start from information gathering to post implementation support and working closely with development teams and Third Party vendors through application changes/deployments, while maintenance availability
- Coordinated problems with appropriate technical, professional and service personnel, along with users who reported the problem to minimize down time of applications
- Perform data analyzing to helpdesk incidents on a weekly/Ad-hoc basis; propose application improvement plan to product owners and other support teams
3
application support analyst
- Level 1 and Level 2 support for the multiple banking applications.
- Autosys Scheduling administrator
- Engaging customers and provide resolutions for their issues and queries.
- Handling major incident calls.
- Monitoring the infrastructure, incidents handling, coordinating with applications teams.
4
application support analyst
- Providing both function and technical support to the bank branches.
- Escalate to application vendor where necessary and co-ordinate with vendor to ensure prompt incident resolution
- Day to day monitoring of channel transactions, prompt identification and resolution of any identified failures.
- Interacting with clients on daily basis to submit the status.
5
application support analyst
- Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot software issues.
- Performed software application and disaster recovery testing, ensuring business-readiness following fail over.
- Wrote and executed SQL queries for reporting and research purposes.
- Utilized knowledge base tools to transfer technical & business knowledge to team members.
application support analyst Job Skills
For an application support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Analysis
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Technical
- Computer Literacy
- Business Acumen
- Process Improvement
- Risk Management
- Financial Management
- Visualization
- Reporting
- Strategic Thinking
- Networking
- Software Development
- Cloud Computing
- System Administration
- Scripting Languages
- Data Modeling
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your application support analyst Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Percy Moore
132 Meadowbrook Drive, New Florence, PA 15944Employment history
Senior Application Support Analyst, Ernst & Young Miami, Florida
February 2024 – May 2022
- Identify and resolve application problems
- Provide technical support to users
- Collaborate with other teams to ensure successful implementation of applications
Associate Application Support Analyst, Booz Allen Hamilton Washington, D.C.
September 2022 – February 2024
- Develop and implement application support plans
- Develop and maintain application documentation
- Analyze and troubleshoot application issues
Entry Level Application Support Analyst, PwC Dallas, Texas
April 2021 – August 2022
- Provide technical support to users
- Research and recommend new applications and technologies
- Monitor application performance and take corrective action
Education
Fuqua School of Business, Durham, North Carolina
Doctor of Philosophy in Marketing, February, 2021
Fuqua School of Business, Durham, North Carolina
Bachelor of Science in Marketing, February, 2017
Skills
Planning
Listening
Quality Assurance
Collaboration
Troubleshooting
Data Analysis
System Administration
Financial Management
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your application support analyst Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Entry Level Application Support Analyst, PwC Dallas, Texas
January 2022 – October 2022
Education
Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania
Doctor of Philosophy in Business Process Management, November, 2021
Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania
Bachelor of Science in Business, November, 2017
Skills
Process Improvement
Emotional Intelligence
Leadership
Supervisory
Risk Management
Software Development
System Administration
Project Management
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
application support analyst Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an application support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Application Support Analyst
Deloitte
New York, New York
Deloitte
New York, New York
Deloitte Recruitment Team
I am a passionate Application Support Analyst with 7 years of experience in Business Strategy & Analysis. I am excited to submit my application for the Chief Application Support Analyst position at Deloitte, where I believe my skills and expertise would be a great asset to your team.
As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Business Strategy & Analysis, I am excited to apply my skills to this role and contribute to your organization's growth and success.
Thank you for considering my application for the Chief Application Support Analyst position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Cordially,
Ollie Upton
683-697-3600
[email protected]
Ollie Upton
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.