5 Amazing application support analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

application support analyst

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application support analyst: Resume Samples & Writing Guide

Employment history

Chief Application Support Analyst, Booz Allen Hamilton Washington, D.C.

April 2018 – Present

Develop and maintain application training materials
Develop and implement application support plans
Analyze and troubleshoot application issues

Associate Application Support Analyst, Deloitte New York, New York

April 2017 – March 2018

Provide technical support to users
Collaborate with other teams to ensure successful implementation of applications
Develop and maintain application documentation

Entry Level Application Support Analyst, Booz Allen Hamilton Washington, D.C.

September 2016 – March 2017

Create and maintain application reports
Identify and resolve application problems
Design and implement application testing plans

Education

Kellogg School of Management, Evanston, Illinois

Bachelor of Science in Marketing, August, 2016

Skills

Training

Collaboration

Networking

Computer Literacy

Technical

Troubleshooting

Process Improvement

Visualization

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Professional Summary

A highly motivated and organized Application Support Analyst with extensive experience in the Business Strategy & Analysis field. Proven ability to develop and implement effective strategies to ensure smooth operation of business operations.

Employment history

Senior Application Support Analyst, Accenture San Francisco, California

June 2011 – Present

Identify and resolve application problems
Develop and maintain application security protocols
Collaborate with other teams to ensure successful implementation of applications

Application Support Analyst, Deloitte New York, New York

November 2010 – May 2011

Monitor application usage and recommend improvements
Collaborate with other teams to ensure successful implementation of applications
Design and implement application testing plans

Jr. Application Support Analyst, Booz Allen Hamilton Washington, D.C.

May 2010 – October 2010

Provide technical support to users
Analyze and troubleshoot application issues
Develop and implement application support plans

Education

McCombs School of Business, Austin, Texas

Master of Science in Business Analytics, March, 2010

McCombs School of Business, Austin, Texas

Bachelor of Science in Business Administration, March, 2006

Skills

Creativity

Documentation

Supervisory

Visualization

Software Development

Business Acumen

Financial Management

Strategic Thinking

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Employment history

Chief Application Support Analyst, PwC Dallas, Texas

March 2016 – Present

Research and recommend new applications and technologies
Develop and maintain application security protocols
Develop and document application processes and procedures

Associate Application Support Analyst, PwC Dallas, Texas

August 2015 – February 2016

Research and recommend new applications and technologies
Develop and implement application support plans
Provide technical support to users

Junior Application Support Analyst, KPMG Atlanta, Georgia

August 2014 – July 2015

Develop and maintain application documentation
Identify and resolve application problems
Develop and maintain application security protocols

Education

Fuqua School of Business, Durham, North Carolina

Financial Analysis, July, 2014

Skills

Self-Motivation

Collaboration

Social Media

Interpersonal

Troubleshooting

Financial Management

Business Acumen

Visualization

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Employment history

Chief Application Support Analyst, Accenture San Francisco, California

April 2018 – Present

Monitor application usage and recommend improvements
Develop and maintain application documentation
Create and maintain application reports

Application Support Analyst, Deloitte New York, New York

October 2017 – March 2018

Develop and document application processes and procedures
Identify and resolve application problems
Analyze and troubleshoot application issues

Entry Level Application Support Analyst, Bain & Company Boston, Massachusetts

October 2016 – September 2017

Research and recommend new applications and technologies
Identify and resolve application problems
Develop and maintain application training materials

Education

Darden School of Business, Charlottesville, Virginia

Master of Science in Human Resources, August, 2016

Darden School of Business, Charlottesville, Virginia

Bachelor of Science in Business, August, 2012

Skills

Innovation

Adaptability

Creativity

Flexibility

Process Improvement

Data Analysis

Networking

Financial Management

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Employment history

Senior Application Support Analyst, McKinsey & Company Chicago, Illinois

October 2020 – Present

Create and maintain application reports
Identify and resolve application problems
Design and implement application testing plans

Associate Application Support Analyst, PwC Dallas, Texas

April 2019 – September 2020

Collaborate with other teams to ensure successful implementation of applications
Develop and document application processes and procedures
Develop and implement application support plans

Junior Application Support Analyst, Deloitte New York, New York

April 2018 – March 2019

Design and implement application testing plans
Develop and maintain application training materials
Develop and implement application support plans

Education

Fuqua School of Business, Durham, North Carolina

Doctor of Philosophy in Accounting, March, 2018

Fuqua School of Business, Durham, North Carolina

Bachelor of Science in Business, March, 2014

Skills

Analytical

Mentoring

Networking

Data Analysis

Visualization

Process Improvement

Computer Literacy

Project Management

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application support analyst Job Descriptions; Explained

If you're applying for an application support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

application support analyst

Taking knowledge transition from existing contractors of the client. Preparing the MoM’s, SDD’s and other important documents.
Presenting the playback sessions to client once transition is completed.
Preparing document of understanding for each of the application and taking sign-off from the customer to proceed for support phase.
Taking ownership in handling legacy applications, in-house applications, vendor based applications and supporting them like bug fixes, code enhancements, CIP’s, root cause analysis, user access request etc.
Supporting MES applications like (Production Summary, Shift Summary, Scrap Rework System, Plant model).
Monitoring ticketing tool Service now to see whether there are any incidents, tasks, change request have been raised.
Logging into Service now ticketing tool to raise incidents, change requests if required.

application support analyst

Be the single point of contact of numbers in-house applications within FedEx. Mentoring helpdesk specialist to ensure they understand the Role & Responsibility and delivered the agreed SLA
Involved in various activities of the project start from information gathering to post implementation support and working closely with development teams and Third Party vendors through application changes/deployments, while maintenance availability
Coordinated problems with appropriate technical, professional and service personnel, along with users who reported the problem to minimize down time of applications
Perform data analyzing to helpdesk incidents on a weekly/Ad-hoc basis; propose application improvement plan to product owners and other support teams

application support analyst

Level 1 and Level 2 support for the multiple banking applications.
Autosys Scheduling administrator
Engaging customers and provide resolutions for their issues and queries.
Handling major incident calls.
Monitoring the infrastructure, incidents handling, coordinating with applications teams.

application support analyst

Providing both function and technical support to the bank branches.
Escalate to application vendor where necessary and co-ordinate with vendor to ensure prompt incident resolution
Day to day monitoring of channel transactions, prompt identification and resolution of any identified failures.
Interacting with clients on daily basis to submit the status.

application support analyst

Tracked, logged and responded to support tickets. Performed user account maintenance, managed incidents and provided resolution for end-users technical challenges. Troubleshoot software issues.
Performed software application and disaster recovery testing, ensuring business-readiness following fail over.
Wrote and executed SQL queries for reporting and research purposes.
Utilized knowledge base tools to transfer technical & business knowledge to team members.

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application support analyst Job Skills

For an application support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Troubleshooting
Quality Assurance
Database Management
Project Management
Technical
Computer Literacy
Business Acumen
Process Improvement
Risk Management
Financial Management
Visualization
Reporting
Strategic Thinking
Networking
Software Development
Cloud Computing
System Administration
Scripting Languages
Data Modeling

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your application support analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Application Support Analyst, Ernst & Young Miami, Florida

February 2024 – May 2022

Identify and resolve application problems
Provide technical support to users
Collaborate with other teams to ensure successful implementation of applications

Associate Application Support Analyst, Booz Allen Hamilton Washington, D.C.

September 2022 – February 2024

Develop and implement application support plans
Develop and maintain application documentation
Analyze and troubleshoot application issues

Entry Level Application Support Analyst, PwC Dallas, Texas

April 2021 – August 2022

Provide technical support to users
Research and recommend new applications and technologies
Monitor application performance and take corrective action

Education

Fuqua School of Business, Durham, North Carolina

Doctor of Philosophy in Marketing, February, 2021

Fuqua School of Business, Durham, North Carolina

Bachelor of Science in Marketing, February, 2017

Skills

Planning

Listening

Quality Assurance

Collaboration

Troubleshooting

Data Analysis

System Administration

Financial Management

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your application support analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Entry Level Application Support Analyst, PwC Dallas, Texas

January 2022 – October 2022

Education

Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania

Doctor of Philosophy in Business Process Management, November, 2021

Wharton School of the University of Pennsylvania, Philadelphia, Pennsylvania

Bachelor of Science in Business, November, 2017

Skills

Process Improvement

Emotional Intelligence

Leadership

Supervisory

Risk Management

Software Development

System Administration

Project Management

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

application support analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an application support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Application Support Analyst
Deloitte
New York, New York

Deloitte Recruitment Team

I am a passionate Application Support Analyst with 7 years of experience in Business Strategy & Analysis. I am excited to submit my application for the Chief Application Support Analyst position at Deloitte, where I believe my skills and expertise would be a great asset to your team.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Business Strategy & Analysis, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Chief Application Support Analyst position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Cordially,
Ollie Upton
683-697-3600
ollieupton@mail.com

Ollie Upton

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