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airline ticket agent: Resume Samples & Writing Guide
Professional Summary
Highly experienced Airline Ticket Agent with excellent customer service skills and a proven track record of ensuring smooth and efficient ticketing operations. Experienced in managing ticketing systems and resolving customer issues in a timely and efficient manner.
Employment history
Senior Airline Ticket Agent, Port of New York and New Jersey New York, New York
May 2011 – Present
- Ensure compliance with airline policies and procedures
- Process payments and handle financial transactions
- Assist with baggage handling and loading
Airline Ticket Agent, Amazon Logistics Seattle, Washington
May 2010 – April 2011
- Monitor flight schedules and inform customers of changes
- Process payments and handle financial transactions
- Prepare and issue tickets and boarding passes
Junior Airline Ticket Agent, Amtrak Washington, D.C.
November 2008 – April 2010
- Keep up to date with changes in the airline industry
- Monitor flight schedules and inform customers of changes
- Promote other services offered by the airline
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Maritime Transportation, October, 2008
Skills
Attention to Detail
Stress Management
Negotiation
Business Acumen
GDS Systems
Airline Security Procedures
Passenger Services
Scheduling
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Employment history
Chief Airline Ticket Agent, Port of New York and New Jersey New York, New York
June 2017 – Present
- Ensure compliance with airline policies and procedures
- Keep up to date with changes in the airline industry
- Process payments and handle financial transactions
Airline Ticket Agent, FedEx Memphis, Tennessee
June 2016 – June 2017
- Maintain a clean and professional work area
- Provide information on flight routes and fares
- Assist with baggage handling and loading
Junior Airline Ticket Agent, Greyhound Lines Dallas, Texas
December 2015 – June 2016
- Ensure compliance with airline policies and procedures
- Handle customer complaints and resolve customer service issues
- Process payments and handle financial transactions
Education
University of Texas at Austin, Austin, Texas
Master of Science in Transportation and Logistics Systems, October, 2015
University of Texas at Austin, Austin, Texas
Bachelor of Science in Air Traffic Control, October, 2011
Skills
Problem Solving
Flexibility
Innovation
Interpersonal
Airfare Knowledge
Airline Ticketing System Troubleshooting
GDS Systems
Airline Ticketing Procedures
Employment history
Jr. Airline Ticket Agent, Southwest Airlines Dallas, Texas
July 2021 – May 2022
- Promote other services offered by the airline
- Ensure customer safety and security regulations are followed
- Process payments and handle financial transactions
Education
University of Texas at Austin, Austin, Texas
Master of Science in Transportation Security, June, 2021
University of Texas at Austin, Austin, Texas
Bachelor of Science in Transportation Security, June, 2017
Skills
Attention to Detail
Conflict Resolution
Collaboration
Analytical
Reservation Confirmation
Airline Ticketing System Troubleshooting
Scheduling
Airline Ticketing Software
Employment history
Jr. Airline Ticket Agent, Greyhound Lines Dallas, Texas
April 2022 – January 2023
- Monitor flight schedules and inform customers of changes
- Assist with baggage handling and loading
- Ensure customer safety and security regulations are followed
Education
Arizona State University, Tempe, Arizona
Hazardous Materials Certification, February, 2022
Skills
Supervisory
Listening
Critical Thinking
Interpersonal
Airline Regulations
Airline Ticketing Systems
Airline Ticketing Practices
Ticketing
Professional Summary
Highly experienced Airline Ticket Agent with a passion for providing excellent customer service. Proven track record of ensuring smooth and efficient ticketing and boarding processes.
Employment history
Lead Airline Ticket Agent, Amtrak Washington, D.C.
December 2012 – Present
- Greet customers and answer inquiries
- Issue boarding passes and provide customer service at the ticket counter
- Update customer profiles and maintain customer records
Airline Ticket Agent, Greyhound Lines Dallas, Texas
January 2012 – December 2012
- Monitor flight schedules and inform customers of changes
- Ensure customer safety and security regulations are followed
- Provide information on flight routes and fares
Entry Level Airline Ticket Agent, UPS Atlanta, Georgia
June 2011 – December 2011
- Handle customer complaints and resolve customer service issues
- Keep up to date with changes in the airline industry
- Update customer profiles and maintain customer records
Education
University of California, Berkeley, California
Transportation Security Administration Certification, April, 2011
Skills
Social Media
Accounting
Written Communication
Self-Motivation
Airline Ticketing Software
Airfare Knowledge
Airline Ticketing Practices
Passenger Services
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airline ticket agent Job Skills
For an airline ticket agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Scheduling
- Ticketing
- Airline Regulations
- Passenger Services
- Airline Reservation Systems
- GDS Systems
- Reservation Confirmation
- Fare Quotes
- Ticketing Policies
- Airline Security Procedures
- Airline Ticketing Systems
- Travel Agency Operations
- Airline Ticketing Software
- Airline Ticketing Procedures
- Airline Ticketing Rules
- Airfare Knowledge
- Airline Ticketing Regulations
- Airline Ticketing Practices
- Airline Ticketing Systems Maintenance
- Airline Ticketing System Troubleshooting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your airline ticket agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Carl Clark
50 Meadowview Avenue, Cresaptown, MD 21502Employment history
Lead Airline Ticket Agent, Amazon Logistics Seattle, Washington
September 2011 – May 2022
- Monitor flight schedules and inform customers of changes
- Ensure compliance with airline policies and procedures
- Update customer profiles and maintain customer records
Airline Ticket Agent, Union Pacific Railroad Omaha, Nebraska
February 2011 – August 2011
- Provide information on flight routes and fares
- Maintain a clean and professional work area
- Issue boarding passes and provide customer service at the ticket counter
Entry Level Airline Ticket Agent, FedEx Memphis, Tennessee
September 2009 – January 2011
- Issue boarding passes and provide customer service at the ticket counter
- Process ticketing requests and reservations
- Maintain a clean and professional work area
Education
Purdue University, West Lafayette, Indiana
Bachelor of Science in Transportation Planning and Engineering, July, 2009
Skills
Public Speaking
Data Analysis
Accounting
Financial Management
Data Entry
Airline Regulations
Passenger Services
Airline Ticketing Software
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your airline ticket agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Highly experienced Airline Ticket Agent with a proven track record of providing exceptional customer service in the transportation field. Adept at problem-solving and working in fast-paced environments to ensure efficient and accurate ticketing processes.
Employment history
Lead Airline Ticket Agent, BNSF Railway Fort Worth, Texas
July 2012 – Present
- Issu boarding passes and provid customer servise at the ticket counter.
- Process payments and handl financial transactions.
- Provide informations on flight routes and fares.
Associate Airline Ticket Agent, Port of Los Angeles Los Angeles, California
February 2011 – June 2012
- Prepare and isse tickets and boarding passess
- Monitor flight scheduless and inform customers of changess
- Handel customer complainst and resolve customer service issuess
Junior Airline Ticket Agent, Amtrak Washington, D.C.
July 2010 – January 2011
- "I went to the store to buy some milk.
- I went too the store to buy some milk.
Education
University of Illinois at Urbana, Champaign, Illinois
Doctor of Philosophy in Supply Chain Management, June, 2010
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Supply Chain Management, June, 2006
Skills
Reliability
Quality Assurance
Negotiation
Financial Management
Airline Ticketing Practices
Airline Ticketing Systems
Airline Regulations
Scheduling
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
airline ticket agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an airline ticket agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Airline Ticket Agent
UPS
Atlanta, Georgia
UPS
Atlanta, Georgia
Greetings UPS Recruitment Team
I am writing to express my interest in the Senior Airline Ticket Agent position at UPS. As an Airline Ticket Agent with 15 years of experience in Transportation myself, I believe I have the necessary skills and expertise to excel in this role.
As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.
I appreciate the opportunity to apply for the Senior Airline Ticket Agent position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.
Respectfully,
Quentin Davis
969-456-9160
[email protected]
Quentin Davis
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.