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warranty manager/ trade-show coordinator

  • Managed the Warranty Department for 7 individual outdoor brands under the Brandbase umbrella. 
  • Analyzed return data to formulate trends and worked with product developers and manufacturers to improve on low performing product. 
  • Worked with customers of all sizes to repair or replace product, issue refunds, etc. 
  • Managed Trade-shows across the U.S. including transport and setup of booths and product. 

warranty manager

  • Check in and inspect all new inventory units, averaging 450 annually. 
  • Coordinate with manufacturing companies throughout the warranty claim process.Submit claims for approval and provide required information including photos. 
  • Order all parts for warranty jobs and return damaged parts to manufacturers.  
  • Process completed claims and submit for payment.  

warranty manager

  • Document, validate, and resolve warrant claims, and communicate with customers.
  • Answer phones and resolve customer concerns.
  • Process warranty enrollments, educate customers about usage, and answer questions.
  • Create reports on customer interactions, warranty claims, and related statistics.
  • Analyze root causes of warranty claims and identify methods to reduce claims.