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1

sr. voice engineer

  •  Working on Telephony Infrastructure, devices are – Avaya Aura platform, CM 6.3, Port networks- G650, Media-gateways- G700 & G450, CMS R18, AAM system, Avaya SMGR-SM server 
  • Monitor telephony system health checkups;        followed troubleshooting towards  resolution and align respective vendors if required to do so. – Perform the Avaya telephony administrative task on CM, CMS as per business requirements –MACDs – Creating Extensions: TDM/IP, voicemail box, CMS user Ids, provide required access to CMS  users. – Changes on COR, COS, Coverage path, Hunt group, VDN-Vectors, Extensions, Route pattern, Trunk Groups, Holiday Tables, Service Tables, Dial Plan, Uniform Dial Plans,   ARS table or AAR Tables per requirements
  •  Design & implement call-flows per business requirements:  Programming VDN, Vectors, hunt-groups, holiday tables, VRT tables, VAL/vVAL announcements administrations for recorded messages 
  • Troubleshoot Avaya telephony related issues– related to Telephony systems, IP endpoints registration, VDN-vector Call flows-inbound, Outbound calling Issues, Trunks, Circuit Cards, media modules etc. 
  • Perform Change Management requests–  Any major critical activities related to Avaya telephony systems per requirements or incidents towards resolutions. 
  • Participate in upgrade activities – TN Circuit-packs, Media Modules, IP phones and other Avaya components
  • Joining con-calls with business and managements 
2

voice engineer

  • Voice services provision, maintenance  of SIP servers and PBX platform
  • Ensures escalation of call logging and follow-up with vendors and other third-party companies
  • Dealing with vendor management- Telco and Avaya, co-ordinate with their Engineers for related issues 
  • Avaya telephony system audit task etc. 
3

voice engineer

  • Administration, Maintenance and Troubleshooting for Avaya Contact Center Voice Infrastructure for different global customers of Wipro BPS.
  • Administration, Maintenance and Troubleshooting of critical issues for Avaya ACD, Avaya CMS Supervisor, Avaya AES.
  • Performing BCP and Maintenance Activities.