telecom analyst Resume Examples

telecom analyst

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Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
Maintain logs related to network functions, as well as maintenance and repair records.
Create or revise user instructions, procedures, or manuals.
Create or update technical documentation for network installations or changes to existing installations.
Perform routine maintenance or standard repairs to networking components or equipment.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Responsible for Unify Unified Communication solution deployment to Pall Corporation global facilities.
Troubleshoot, handle change requests, and manage telecom devices (mobiles, office lines, 3G cards) and systems (Contact Center/IP Calling/WIFI Calling/Audio &Video Conferencing)
Responsible for company Telecom Expense Management (TEM). Involve in budgeting, forecasting, cost management and vendor management, invoice/contract management
Created training modules and conducted training sessions to end users and ensure they comply with company‘s telecom policy and take preventative measures or controls when necessary
Establish and maintain productive working relationship with various countries’ vendors and service providers.