Technical Support Specialist Resume Examples

technical support specialist

  • Implement troubleshooting protocols regarding technical inquiries concerning landline services (Voice – Internet – IPTV).
  • Apply diagnostics procedure through iManager U2000, Nokia 5520 AMS, Comptel, Alepo and Order Management.
  • Attend to technician  inquiries via email.
  • Direct unresolved inquiries by issuing ticket  to specialized department.

technical support specialist

  • Investigate and provide resolution to incidents within agreed SLA,  reported in various incident management tools and other communication channels.
  • Monitor applications performance and perform regular systems health check.
  • Identify recurring issues and report to Problem management.
  • Maintain and update standard operating procedure manuals, induction manuals and knowledge base.
  • Work with Technical admin team to identify and fine tune extraction queries that take longer execution time and affecting some business operations.

technical support specialist

  • Operating Systems installations and recovery. 
  • Technical Support for H/W & S/W.
  • PC Repairing and Maintenance.
  • Networks installations.  
  • Software installation and recovery.
  • Customers’ technical support.

technical support specialist

  • Provide technical support to Toshiba laptop and PDA end users with hardware/software and application problems. Proficient user of Siebel CRM system
  • Act as a liaison between customer and internal/ external support teams in incident management  
  •  Be the team internal trainer to assist new specialists’ trainings
  •  Partner with Technical managers to propose product enhancement plan from end user’s perspective 

senior technical support specialist

  • Providing Technical support to BTS(Business Travel Services) Products Such as Sabre Hotel RFP, Nexus & Consortia Hosting through email.
  • Obtained knowledge on other RFP products such as Lanyon, HRS, Prolodgic, Lodging Logistics & Ratefinding.
  • Conferred with customers by telephone or in person to provide information about products or services or obtain details of complaints.
  • Review feedback from customers on the RFP product and coordinate with Development team for validation which helps in enhancing the product to be more user friendly.
  • Recommended improvements in products and procedures to prevent future problems.
  • Organised frequent meeting with Buyers(Corporation & TMCs) and Suppliers(Hotels & Chains) to ensure that appropriate changes were made to resolve customers’ problems. 
  • Provide product refresher training to new joiners and Sabre clients. 

technical support specialist

  • Resolved customer issues related to personal computers, phones, tablets, user accounts and cloud-based systems. 
  • Educated customers on services and products that may fit their personal needs or lifestyle. 
  • Completed sales related to products or service increases when desired by customer.
  • Led a team of 5 members for support operations.

technical support specialist

  • 1. Handling inbound queries pertaining the issues
  • 2. Responding to telephone calls, email, instant messages, and assigned tickets from users; Assign work
  • orders / incidents to appropriate support teams and follow up until closure
  • 3. Remotely resolving the issues
  • 4. Build sustainable relationship with the clients and solving their issues with minimum TAT
  • 5. Handle L1 troubleshooting and try to resolve and escalating to next level team (L2)
  • 6. Performing user account management activities

technical support specialist

  • Set up and configured faculty work stations, including all hardware, softwareand peripheral devices.
  • Consulted via telephone to understand user problems, ran through testing scripts and asked probing questions to locate root causes.
  • Performed Internal audits on team members to check the quality of the service offered to customers.
  • Performed tests that could determine the causes of product malfunctions.

technical support specialist

  • Performed level 1-2 support for 250+ employees 
  • Handled 30+ technical/mission-critical calls daily and consistently met high service standards
  • Managed Active Directory and Microsoft Exchange Server 
  • Utilized ticketing system to communicate with users, manage issues and requests, and monitor activity 
  • Imaging desktop and laptop computer hardware, performing hardware and software deployment 
  • Supported networked multi-function printers, advanced A/V and video conferencing installations and management
  • Implement OneDrive / Cloud Storage 

technical support specialist

  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries 
  • Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%) 
  • Network / PXE Boot – Imaging machine
  • Perform end-to-end problem solving for Telus’ Canadian Fibre optic subscribers that may involve: Account Management and coordination with various internal departments.