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1

technical support manager

  • Build, test, and modify product prototypes using working models or theoretical models
  • Provide training and support to system users.
  • Set up service for customers, installing, connecting, testing, or adjusting equipment. 
  •   Trainer for the staff. 
2

technical support manager

  • Lead a team of technical staff
  • Orginize schedule and ensure that all tasks are completed on time
  • Ability to work under pressure
  • Ability to prioritize tasks based on urgency and importance
  • Prioritize IT-related problems as they come in to Help Desk and escalate when necessary 
  • Analyze situations and determine resources needed to solve them 
  • Provide feedback on improvements to the platform and our support processes 
3

technical support manager

  • Implementation of various projects at client side.
  • Coordinate with Technical team to resolve issues and updating any new requirement. 
  • Install and perform minor changes in software
  • Answer user inquiries regarding SEO (search engine optimisation) campaigns to assist small businesses with marketing strategies 
4

senior technical support manager

  • Increased client satisfaction 30% within 1 year of assuming leadership
  • Built a high-performing team and promoted a culture of transparency and open communication 
  • Recognized for maintaining momentum and inspiring teamwork during an acquisition
  • Reduced backlog 50% within 3 months
5

technical support manager

  • Built, trained and managed a team of 14 specialists that provided technical support for the most prominent digital advertising companies on the USA automotive market.   
  • Managed internal technical projects for creating tools that increased the team’s productivity, prevented potential issues and fulfilled partner-specific requirements. 
  • Created and successfully implemented a corresponding business strategy, communication and support practice for each partner company.
  • In collaboration with the Business Development Team, helped to create strong and long term business relationships.
  • Worked with the management of key customer companies as their primary point of contact for consultancy and project development.  
  • Hosted regular conference and video calls in order to provide project updates, analysis and reports and address potential issues.
  • Wrote technical, legal and business documentation, both for internal and external use.