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1

technical support associate

  • Modify and customize commercial programs for internal needs.Installing and maintaining Windows and Linux Operating systems
  • Troubleshooting Microsoft Office applications.
  • Perform  tests that could determine the causes of product malfunctions.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims. tests that could determine the causes of product malfunctions.
2

technical support associate

  • Assist Customers in installing an software
  • Rectify software errors
  • Sell software products
  • Confer with customers by telephone to provide information about products or services, or obtain details of complaints.
3

technical support associate

  • Increased performance, facilitated growth, met and exceeded work targets, etc
  • Have been part of a team to reach Target
  • Long periods without absence from work
  • Followed up with clients to ensure optimal customersatisfaction .
  • Following support engagement and problem resolution.
  •  Broke down and evaluated user problems through relevantprobing questions 
4

technical support associate

  • Listening to customer requests, complaints, and suggestions.
  • Provide technical assistance for customers with technical problems with the services and products offered by the company.
  • Book and schedule appointment for technician for site-visit when necessary or as per customer’s request. 
  • Software Installation
5

technical support associate

  • Provide guidance to the clients using remote services and resolving the issues in the software used in the process
  • Working with the assigning of computers and virtual machines to the clients
  • Giving access to certain services to the clients
  • Installation of Softwares
  • Fixing of bugs