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21

technical support analyst

  • To minimize the Business impact for the issues reported and ensure a proper fix is put in place till the final resolution within the designated SLAs for the P3 and P4 incidents.
  • End to end co-ordination of incidents till resolution.
  • Troubleshooting and resolving basic issues faced by users related to Hardware and Software using the tools available within agreed time limits.
  • Escalating the issue to second level support in the event of higher level of support is needed.
  • Liaising with other support teams if the issue is being dealt by them and doing continuous follow-ups till the resolution is obtained for issues.
  • Creation of user IDs for system login for new employees joining the organization including Mail IDs using active directory.
  • Granting access to various applications and data-shares according to the business requirements in active directory.
22

technical support analyst

  • Bulk Sms
  • Bulk Whatsapp
  • Virtual Panel
  • Virtual Number
  • SMS Panel
  • Whatsapp Panel
23

technical support analyst

  • Active Directory management.
  • Infrastructure management based on ITIL best practices.
  • Administration, Support & Monitoring of infrastructure by NetFlow and SCOM.
  • Management of servers running on MS Hyper-V.
  • Support on backup routines using Arcserve.
  • Supporting Networks LAN and WAN infrastructure, DHCP and DNS servers.
  • Management of network policies (GPOs).
24

technical support analyst

  • Monitoring, Managing and reporting daily, weekly and Monthly server status.
  • Good exposure on Solar winds monitoring tool & Service Now ticketing tool.
  • Experience in supporting AWS Work Spaces.
  • Amending existing user’s access to application and data-shares as per business requirements or in the case of privilege changes to the user’s existing profile.
  • Set up of new equipment’s for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.