technical support analyst Resume Examples

Searching for a new job takes a lot of work, and writing an effective technical support analyst resume is the initial step. A resume offers hiring managers their first impression of your strengths, and if you want to be considered for the position, it must be easy to read and contain relevant abilities. Some qualifications you may consider including are problem-solving capabilities, focus on details, troubleshooting skills, project management, and customer service. The job market is competitive, so you must impress potential employers by proving at once that you are a good fit for the position. Incorporate keywords from the job description and use the professional summary to highlight your most important hard and soft skills. Composing a resume takes a certain set of skills. To help with the process, we provide tips and advice to make writing easier. Let our technical support analyst resume sample inspire your writing, and feel free to use some of the industry-related phrases written by our resume professionals.  
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Related Resumes & Cover Letters

1

technical support analyst

  • Provided technical assistance to customers on inbound telephone tech support calls.
  • Used remote access to perform troubleshooting when needed.
  • Walked customers through step-by-step process for troubleshooting hardware issues. 
  • Assisted customers with anti-virus program installations and virus removals.
  • Used good problem-solving skills for troubleshooting problems.
  • Supported Active Directory user Management, Lotus Notes User Management
2

technical support analyst

  • Act as a single point of contact for phone calls, emails.
  • To maintain a high degree of customer service for all support              queries and adhere to all service management principles.
  • Responsible for orders on Siebel from creation to cancelling as per the requested plan for customers.
  • Enter commands and observe system functioning to verify correct operations and detect errors using IBM DB2 to resolve problems.
3

technical support analyst

  • Handle calls & chats from Samsung Employees.
  • Used to troubleshoot & if not resolvable at L1, used to create tickets & dispatched it to the L2 team for further action on the case. 
  • Decide on priority of the cases to be created according to the business impact scenario.
  • Escalate calls to Onsite Support Teams on case-to-case basis by documenting cases in the ticketing tool and assigning it to the Support Team.
  • Performing L1 level admin role for encryption software for Handheld devices.
  • Mentored/trained the new hires.
4

technical support analyst

  • Provided exceptional tier 3 worldwide technical support in English via phone, email, and WebEx
  • Handled client’s cases through Salesforce ticketing system and built long-term customer relationships.
  • Supported Blackberry Enterprise MDM products such as Unified Endpoint Management, Blackberry Enterprise Server and Good Technologies.
  • Used Coveo tool to search the internal and external knowledge base.
  • Used Jira for bug/issue tracking.
  • Assessed clients’ IT infrastructure and network to determine requirements to install/troubleshoot Blackberry MDM products.
  • Beta tested upcoming Blackberry Enterprise MDM software.
5

technical support analyst

  • Provided technical support by calls/chats/email for tactfully resolving customer issues to ensure resolution on the operation and maintenance of personal computers or peripherals. 
  •  Performed Acting Team Lead responsibilities like guiding employees, assigning tasks, providing customer service, allocating resources, prioritizing work and sending daily task/backlog completion reports.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.Oversee the daily performance of computer systems.
  • Provide 1st lvl / 2nd lvl Technical Support to the company’s Technicians located around Australia.
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