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1

technical support agent

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
2

technical support agent, sprint

  • Completed training as a  Technical Support Agent for Sprint.  
  •  Responsible for providing customer service to individuals or companies  troubleshoot technical difficulties
  •  Take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc.
  • Refer major hardware or software problems or defective products to Manufacturers or technicians for service.
3

technical support agent

  • providing technical and commercial support through phone calls/e-mail/live chat 
  • troubleshooting installations, configurations and repairs of software products
  • promoting software products and remote services 
  • identifying and escalating retention cases to second level of support 
  • identifying and escalating special technical cases (ex: malware cases) to second level of support 
4

technical support agent

  • Diagnosed and resolved technical and software issues. 
  • Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
  • Handled trouble tickets with support interventions for urgent issues
  • Identified and escalated priority issues per client specifications
  • As trained by management, gathered the process knowledge to handle the issues regarding software, payments and errors regarding the system.
5

technical support agent

  • Technical Support Agent involves maintaining,monitoring the computer system 
  • Logging calls for faults, consumable orders, Technicians to arrive to fault site, 
  • Trouble-shooting – first line support done with client to resolve error codes on the Auto safe device 
  • Monitoring the modem and safe data transmission 
  • Responding to mails with reference number
  • Answering calls Inbound and Outbound