Technical Support Agent Resume Examples

technical support agent

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.

technical support agent, sprint

  • Completed training as a  Technical Support Agent for Sprint.  
  •  Responsible for providing customer service to individuals or companies  troubleshoot technical difficulties
  •  Take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc.
  • Refer major hardware or software problems or defective products to Manufacturers or technicians for service.

technical support agent

  • providing technical and commercial support through phone calls/e-mail/live chat 
  • troubleshooting installations, configurations and repairs of software products
  • promoting software products and remote services 
  • identifying and escalating retention cases to second level of support 
  • identifying and escalating special technical cases (ex: malware cases) to second level of support 

technical support agent

  • Diagnosed and resolved technical and software issues. 
  • Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
  • Handled trouble tickets with support interventions for urgent issues
  • Identified and escalated priority issues per client specifications
  • As trained by management, gathered the process knowledge to handle the issues regarding software, payments and errors regarding the system.

technical support agent

  • Technical Support Agent involves maintaining,monitoring the computer system 
  • Logging calls for faults, consumable orders, Technicians to arrive to fault site, 
  • Trouble-shooting – first line support done with client to resolve error codes on the Auto safe device 
  • Monitoring the modem and safe data transmission 
  • Responding to mails with reference number
  • Answering calls Inbound and Outbound 

technical support agent

  • Walk customers through fixing television equipment, setting up service calls, and sticking with customers until their issues are resolved. 
  • took incoming calls from Dell customers in regards to hardware and software issues
  • diagnosed hardware issues and sent out replacement parts as needed
  • troubleshot software issues such as, Microsoft office, drivers/firmware, windows updates as well as virus and malware

technical support agent (internet & cable)

  •  Technical Support Representatives providing technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. 
  •  Interact with customers to provide and process information in response to inquiries, Troubleshooting, and requests about products, equipment, Technicians and services.
  •  Follow up and make scheduled call backs to customers where necessary 
  • Part of the agent team responsible for UK & Ireland Lenovo customers

technical support agent

  • Assisting customers over the phone with troubleshooting; internet, cable as well as email challenges that they may have faced
  • Consistently was praised for exceptional customer service by scoring over %90 on customer satisfaction as well as agent resolution rate    
  • Developed skills in which I can work diligently and proficiently in high pressure situations and still accomplish the task at hand 
  • Operated tools such as Oracle, SAP CRM

technical support agent (internet & cable)

  • Helped customers troubleshooting for Comcast services
  • Billing, applying credits, refunds.
  • Disputes
  • Stream energy electricity company managed accounts and assisted customers with electricity service transfers, opening new accounts

technical support agent

  • Performing Troubleshooting processes and ensuring proper installation of cables, operating software and devices.
  • Refer major hardware or software problems or defective products to vendors or the company’s factory.
  • Resolve customers’ billing complaints by performing activities such as replacing products, refunding money, or adjusting bills.
  • Listen to customer requests, referring to ADSL and Fibre and email questions and provide telephone information.