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1

technical service manager

  • Handling platinum Cloud Computing clients group with an aim to provide “Red Carpet” treatment for all Services offered, which included presales & post sales technical queries/issues. 
  • Expanded client base by 25% in a year by consistently delivering goal-surpassing results and ensuring complete client satisfaction. 
  • Led multiple Service Improvement projects. Identified opportunities, researched new product possibilities, collaborated with engineering team and created tools for improved service experience. 
  • Earned commendations from client for class post sales service articulated the value of products and services. 
2

technical service manager/customer service representative

  • Attend classes to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.Recently completed a three-month program with Cincinnati, New Account Representative Program
  • Parts sales
  • Phone troubleshooting
  • Key account training