technical service manager
- Handling platinum Cloud Computing clients group with an aim to provide “Red Carpet” treatment for all Services offered, which included presales & post sales technical queries/issues.
- Expanded client base by 25% in a year by consistently delivering goal-surpassing results and ensuring complete client satisfaction.
- Led multiple Service Improvement projects. Identified opportunities, researched new product possibilities, collaborated with engineering team and created tools for improved service experience.
- Earned commendations from client for class post sales service articulated the value of products and services.
technical service manager/customer service representative
- Attend classes to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.Recently completed a three-month program with Cincinnati, New Account Representative Program
- Parts sales
- Phone troubleshooting
- Key account training