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1

tech support

  •  SQL Database Management 
  •  Microsoft Azure Cloud Services 
  • Active Directory Management 
  • Set up Websites on Windows ISS  
  • Fresh-desk Ticketing system  
  • Remote support to clients 
  •  Weekly meetings Clients 
2

tech support

  • Confer with project personnel to identify and resolve problems.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Establish and execute a project communication plan.
  • Monitor the performance of project team members, providing and documenting performance feedback.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Inspect equipment and read order sheets to prepare for delivery to users.
3

senior tech support

  • Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
  • Document procedures for hardware and software installation and use.
  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
  • Examine telephone transmission facilities to determine requirements for new or additional telephone services.
4

tech support

  • Received PC’s from manufacture’s warehouse and configure for use.
  • Perform system repairs on Lenovo and Dell laptops and installed them on site.
  • Install and set up All In Ones for Bexar county, and install proper software
  • Received Laptops from people and fixed them 
5

tech support, teacher, tutor, and trip leader

  • Continued providing tech support for summer staff. 
  • Tutored campers using the Orton-Gillingham method. 
  • Headed two camping trips and one rafting trip.
  • Taught Scratch Programming and Video Editing classes.