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1

senior support analyst

  • Managing User account creation & Modification, Deletion. 
  • Responsible to assess & approve provisioning & deprovisioning requests for all Joiners, Leavers & movers.
  • Managing Password resets for various application & providing support over Emails & calls.
  • Implemented process improvements to cut down the manual efforts by automating process.
  • Helped in designing standard attributes on application after analysing business requirement.
  • Planned & conducted information security reviews for all critical application to assess compliance level to policies.
  • Managing the automated failure task.
2

support analyst

  • Network Infrastructure Administration;
  • Management of Software and Operating Systems Microsoft Windows, Linux;
  • Installation, configuration and maintenance MSSQL Server database;
  • Management of: HP EVA Storage, MS Exchange 2010 Server, HPUX Risc Server, Linux Communications Gateway BRMA;
  • Configuration and maintenance of security policies using GPOs in Windows Server AD;
  • User management and profile configuration using metaframe Citrix ICA;
  • Disk quota management, printing and file sharing of users on the network;
3

support analyst

  • Consistently met deadlines and requirements for all production work orders. 
  • Managing annual application recertification.
  • Helped in designing training module to educate entire employees about IAM & Internal Ticketing Tool which is being used.
  • Managing application on-boarding.
4

senior support analyst

  • Responsible for networking, design, installation and maintenance services. Supporting client users and network administrators over the telephone and by email.
  • Maintain the company’s network infrastructure.
  • Networking and providing support for Windows, Macintosh issues. Configuration and testing of any new hardware and software.
  • Travelling to client sites to help with installs, deployment, and troubleshooting.
  • Management of the daily data backup and retrieval scheme.
  • TCP/IP networking and hardware maintenance and repair.
  • Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.
5

support analyst

  • Responsible for remediating of breaks of all invalid access & roles in application.
  • Maintaining & managing SOP for all the applications to ensure standard process & practice is being followed.
  • Maintenance of Structured Network Cabling;
  • Employee support and module maintenance in the used ERP system (Totvs DataSul EMS);