senior support analyst
- Managing User account creation & Modification, Deletion.
- Responsible to assess & approve provisioning & deprovisioning requests for all Joiners, Leavers & movers.
- Managing Password resets for various application & providing support over Emails & calls.
- Implemented process improvements to cut down the manual efforts by automating process.
- Helped in designing standard attributes on application after analysing business requirement.
- Planned & conducted information security reviews for all critical application to assess compliance level to policies.
- Managing the automated failure task.
- Network Infrastructure Administration;
- Management of Software and Operating Systems Microsoft Windows, Linux;
- Installation, configuration and maintenance MSSQL Server database;
- Management of: HP EVA Storage, MS Exchange 2010 Server, HPUX Risc Server, Linux Communications Gateway BRMA;
- Configuration and maintenance of security policies using GPOs in Windows Server AD;
- User management and profile configuration using metaframe Citrix ICA;
- Disk quota management, printing and file sharing of users on the network;
- Consistently met deadlines and requirements for all production work orders.
- Managing annual application recertification.
- Helped in designing training module to educate entire employees about IAM & Internal Ticketing Tool which is being used.
- Managing application on-boarding.
senior support analyst
- Responsible for networking, design, installation and maintenance services. Supporting client users and network administrators over the telephone and by email.
- Maintain the company’s network infrastructure.
- Networking and providing support for Windows, Macintosh issues. Configuration and testing of any new hardware and software.
- Travelling to client sites to help with installs, deployment, and troubleshooting.
- Management of the daily data backup and retrieval scheme.
- TCP/IP networking and hardware maintenance and repair.
- Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.
- Responsible for remediating of breaks of all invalid access & roles in application.
- Maintaining & managing SOP for all the applications to ensure standard process & practice is being followed.
- Maintenance of Structured Network Cabling;
- Employee support and module maintenance in the used ERP system (Totvs DataSul EMS);