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software support specialist/quality assurance tester

  • Work closely with Developers and product owner to distill technical requirements into easily actionable user stories or specifications. 
  • Documented issues and questions encountered during customer software testing or production usage in the applicable repository, such as Jira or CRM, including the desired changes to the software to meet the business need.
  • Coordinated with the Developers to manage the timing, customer communication and delivery of software fixes or enhancements to meet client needs
  • Test and analyze software enhancements, version upgrades, and other system modification to make sure that it meets the client needs. Constructed custom software modules and additions as well as implemented and supported each designed system per client request.

software support specialist

  • Created workstation images for Windows 2000 for over 500 users
  • Provided phone and deskside support to users in a timely fashion
  • Played a role in the migration to and administration of the Windows 2000 Active Directory domain
  • Scripted installations for software packages
  • Scripted batch files and login scripts for users

software support specialist

  • Manage user accounts to include registering, closing, moving, and auditing across information technology systems
  • Monitor tickets submitted to software engineers to ensure timely resolution of customer’s issues
  • Managed customer inquiries from multiple sources (email, phone) to deliver outstanding customer support.
  • Researched data source to determine the procedures needed to resolve customer issues.
  • Coordinated with the Development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs
  • Working knowledge of Microsoft SQL. Ability to write and troubleshoot basic/complex SQL statements
  • Writing queries, extracting data sets using SQL/Microsoft Excel, executing the stored procedures and triggers.

software support specialist

  • Developed databases for various restaurants
  • Solved client issues related to Micros
  •  Configure and troubleshoot software and identify root causes of software problems. 
  •  Document software support activities thoroughly, accurately, and in a timely manner 

software support specialist

  • Provided support, customer service, and client satisfaction to CHR clients using OSS and Omnia software.
  • Plan, direct and manage initial traning for end users during conversion process and continued specialized training.
  • Tested and troubleshoot new and existing software.
  • Created user documentation regarding the software and monthly procedures for client and peer use.