Service Manager Resume Examples

service manager

  • Handled customer complaints, questions, and concerns. 
  • Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations to maintenance crew.
  • Managed our work order system, including invoice logging, and generate service invoice. 
  • Instruct customers on equipment operation, care and maintenance.
  • Provided customers to the sales team with the information they need to purchase equipment that is appropriate for their project.
  • Maintained customer satisfaction by providing problem-solving resources.
  • Directs procurement of materials, supplies, and parts required to maintain repair and storage facilities.

service manager

  • Manage over 500 customers
  • Communicate with customers by phone or in person about turf
  • Repair minor equipment and maintain work truck condition
  • Properly fill products for the day by reading and understanding fill charts
  • Leave detailed notes to customers about turf issues
  • Identify diseases  and insects that may be harmful to turf

service manager

  • Actively interacting with the customer for brings the business.
  • Responsible for providing service, operation and Maintenance of 2500 sites in MP HUB-2 Circle.
  • Even responsible in Deployment and Operation of project.  
  • Responsible for KPI Sign-off and PO.
  • Responsible for leading the team from front and achieving the target.  
  • Closing the complaint within SLA and working on RCA.
  • Responsible for handling the day to day new challenges of Telecom smoothly at same time making balance between our Corporate and Customer.

service manager

  • Deliver speeches to the team before every shift.
  • Resolve customer complaints regarding food, beverage and service.
  • Analyze operations to evaluate the staff in meeting objectives.
  • Negotiate or approve contracts or agreements with suppliers and distributors.
  • Network within communities to find and attract new customers.
  • Order and receive supplies or equipment.
  • Plan, direct, and coordinate employees such as waiters, bartenders and receptionists.

service manager

  • Examine vehicles, compile estimates of repair costs, and secure customers’ approval to perform repairs.Constantly monitor flow of work in shop to maintain schedule..Perform daily,weekly & monthly production reviews and identify areas needing improvement to meet goals.
  • Performed other job-related duties, as needed.
  • Identifying the alarm of sites and rectifying it.
  • Team player, detail oriented ability to multi-task.

service manager

  • Work under tight deadline and huge pressure.
  • Having ability to lead team from front with leadership quality.
  • Responsible for Coordinating with the team in the field having team size of 20 people and planning their activity to maximize the output.
  • Responsible for Site Audit, Safety Training and Safety Audit

service manager

  • Responsible for day-to-day operations that included a staff of 20 personnel. Trained and developed staff for adherence to company guidelines and procedures.
  • Co-authored SOP on packaging which increased the process by 20%.
  • Coached and trained staff; led to a 10% decrease in staff turnover.
  • Responsible for Billing

service manager

  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company.
  • Work with other team members to create continuous improvement of products and services
  • Develop, maintain and improve relationships with the customer by providing expert advice and acting as a specialist resource.
  • Provided clear feedback to management for capturing improvement opportunities
  • Assist in the development and improvement of service processes and information

service manager

  • Maintain honest relationships with customers.
  • Manage warranty claims.
  • Establish and maintain relationships with business customers or provide assistance with problems these customers may encounter.
  • Install and align repaired or replacement parts for subsequent riveting or welding, using clamps and wrenches.

service manager

  • Service Manager/ Duty Manger
  • running events
  • welfare of staff
  • reporting
  • maintaining policys and procedures
  • dealing with conflict
  • working towards reducing costs

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