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6

service desk analyst

  • Responsible for receiving all IT related and Telecom related problems, inquiries, and request. Giving first level resolution and escalating all ticket problem to second level of support if needed using VM Ware ticketing system
  • Responsible for attending all reported incident through email.
  • Troubleshooting of PC software problems and printer problems.
  • Knowledgeable in MS Outlook and Lotus Notes configuration
  • Installing, configuring and updating of Meralco applications like CMS, FMS, MWMS, MMS, Lotus Notes, McAfee Antivirus, HRIS (SAP), MS Office, MS Windows, SAG. 
  • Configuring PC network settings using TCP/IP.
  • Monitoring of all Meralco application systems using BMC and Proactive Net Management System.
7

service desk analyst

  • Provide phone, email, and Face to Face IT support.
  • Troubleshooting networking issues.
  • Troubleshooting RSA token related issues.
  • Troubleshooting VPN related issues.
  • Set up desktop, laptop and desk phones.
  • Usage of ticketing systems to log ,manage and track issues  and its resolutions.
  • Demonstrate professionalism  and courtesy with customers at all times.
8

service desk analyst

  • Handle 40+ incidents daily
  • Provide remote & onsite support to 15 car dealerships across Sydney
  • Knowledge in the use of Patch Panels
  • Provide application support for in house software: ERA
9

service desk analyst

  • Providing technical support across the company 
  • Training more junior staff members
  • Worked with our Clients from Nordic countries and our daily basis is understand their problem on what is happening on their work account or something’s wrong on their computer especially hardware issues and provide with proper solution to their problem.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clients. 
10

service desk analyst

  • Part of the Allscripts internal IT Team
  • Supporting Allscripts Employee’s troubleshooting issues with Internet, Intranet, wireless, VPN, Outlook, Phone email support, laptop and desktop all issues.
  • Experience on working with Active directory, DNS, Office365,CUCM, ACD- Interactive Clients  and may more server applications. 
  • Managing project and team. I have been assigned on Telecom and ACD projects and handling tasks for ACD team for company.